FluentStream is a business phone solution designed for companies of all sizes. It offers call monitoring, telemarketing, IVR and reporting within a suite. The software is available both in cloud-based and on-premise deployment options.
The auto-attendant functionality of the software allows users to record call greeting messages. This feature works as a virtual receptionist and directs calls directly to the information, team or individual, as per their request. The conference bridge functionality of the software comes with a virtual meeting room in which any number of users can call in and join meetings. Users can also record their meetings and customer calls and use it for call training, reference and quality assessment.
The reporting functionality of the software features automated scheduling functionality, which enables users to create and send customized reports via email.
Adam from Riskalyze
Employees number: 51-200 employees
We used FluentStream on our team for about 2 years. In the beginning, we rarely encountered issues. Note that I was not the admin or IT guy on FluentStream, but I rarely had a problem. The interface is easy to use and requires zero training.
Clear calls with few drops. Support was always helpful and quick (often put our own support team to shame). Support was always friendly and knowledgeable, which is what you need. :)
Other than occasional glitches, there were no cons. But you will get that with every phone, so don't over think it.
Once you find the right phone system, you'll have it for life. Do your best to seek out good customer service. You won't be disappointed you looked at FluentStream.
Scott from Arvada Fire District
Specialty: Government - State and Local
It works great and I don't have to maintain a phone system anymore.
The faxing was problematic, but I think it was mostly due to our application and not their product.
Very easy to get going. We have a complicated setup and fluentcloud made it easy.
Tony from ellsworth bicycles
Service, Reliability, Flexibility.
They always answer or call back promptly.
Even international use, they can accommodate, and the product works super well, without any trouble.
They help when we re-organize or re-deploy the original programing.
The flexibility with users, multiple companies and international offices and remote employees is amazing. The contrast between this system and a huge complex proprietary system is night and day, not even on the same planet. This is easy, the service is responsive... the price is right, the reliability is exceptional
There is nothing I don't like about Fluentstream.
Try it. You'll like it. It surpasses expectations.
John from Denver Concierge
Specialty: Professional Services
Customer service is outstanding, tech support folks are great.
No complaints. There is nothing here to write.
Make sure you have good internet before taking on VOIP. We have had some issues due to bandwidth but nothing to do with FluentStream. They have been supportive and outstanding on every front.
Kristofer from Advanced Insurance Managers, LLC
As a business owner, I am always on the lookout for quality and cost. Often one of those comes at the cost of the other. That is not so with FluentStream - they truly are the best of three worlds. That third world is service. I have never once felt like a number unlike I have with other telecom companies.
If you have a business and are looking for an alternative to the big guys, I urge you to give FluentStream a try. You will be extremely hard-pressed to find a better combination of quality, features, and service - all for a price that is phenomenal. On top of that, their platform is totally customizable for your business and they can change it on the fly. What more can you ask for?
I have put them on my website for free because I am THAT impressed and I want those who know me to have the opportunity to get to know them. I heartily endorse this company.
My biggest complaint would be regarding faxing. It should be a smoother process and it would be nice to have a time/date stamp added to the pdf of the faxed info in lieu of having to save the email with the pdf.
It may take some getting used to if you have never used VoIP. "Play" with the features - they are more than willing to let you do so before making a commitment.