Jive PBX Software


 

For the past 7 years, Jive Communications has been delivering unified communication solutions to organizations across the US. Jive Hosted PBX is their full suite of tools with advanced features and is managed completely from the cloud. Their hosted VoIP services are affordable and fully customizable to the unique needs of your business.

Within their integrated suite, Jive Hosted PBX offers a PBX call routing system, automatic call distribution, broadband internet, call recording, conference calling, internet fax, mobility, and softphone. Their products are a great fit for a broad range of organizations, from small to enterprise, public and private - across all industries.

All services are hosted on their proprietary platform, Jive Core. Jive is cloud-based and because of that, their products are available at a lower cost than other legacy systems. In addition to the features found in traditional PBX systems like call recording, desktop integration, dial-by-name directories, and virtual extensions, they also have a visual dial plan editor. 

Jive Communications provides their users with a strong support structure. Beyond training manuals and tutorial videos that can be accessed from their site, Jive provides a live help chat and technical support over the phone. If you’re in the market for a cost-effective VoIP solution, scalable to your business, Jive Hosted PBX is a great product to include in your shortlist.

 

Jive PBX - Admin fax portal
 
  • Jive PBX - Admin fax portal
    Admin fax portal
  • Jive PBX - Admin portal
    Admin portal
  • Jive PBX - User portal
    User portal
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

110 Reviews of Jive PBX

Showing 1-20 of 110

 

from Kim Vaughan lerner llp
Specialty: Legal
Number of employees: 11-50 employees Employees number: 11-50 employees

Highly recommened

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Value for Money

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Our company has used Jive Communications' services for a couple of years now. Their online system is very user-friendly and they have a knowledgeable and helpful customer service department if and/or when assistance is needed. It has been a positive experience throughout and I personally would recommend others to use their service.

 
 

from Repipe Specialists, Inc.
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

Feedback Regarding Jive Communications

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Jive Communications is very customer service focused. They show genuine care and concern when I contact them and they follow up, accordingly. The Associates are professional, polite and responsive. What I really like is that they welcome and embrace their customers' feedback.

They have made numerous enhancements to their system over the last few months, which I have found to be very helpful and beneficial and they continue to work on making additional enhancements.

 
 

from BEVERLY LAW
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

good voip service

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N/A

GOOD VOIP SERVICE AND HAS A GOOD AMOUNT O BASIC FEATURES.

 
 

from Astor Services for Children & Families
Specialty: Healthcare
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

Great service for our Remote users

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We have been using Jive for almost a year. We started with only one phone for our helpdesk. We needed a way to transfer a single phone number between people to cover weekend and holidays. We previously had to drive to the building and make a forwarding change on a desk phone. By switching to a web PBX we can just login and make any changes necessary. We are now using the service for our Speakerphones and mobile staff.

Pros

We can have a single phone number to serve several shifts, even if they aren't in the same geographic region.
We can use the smartphone app or forward the calls to one or more people, or all simultaneously.
Adding phones is nearly painless, most users don't need to any new wiring, and you don't need to hire a technician.

Cons

We have occasionally had call quality issues, but this is more a reflection on the internet provider than on Jive.
If you don't have an internet connection you can't make or receive a call, but again, this is an internet provider issue, not Jive.

Advice to Others

If you are looking for a way to manage mobile staff, and not break the bank, this is a great service.
If you want to replace 100 phones in a single building, and don't want to install a complicated system, this is a great service.

 
 

from Aflac
Specialty: Insurance
Number of employees: 11-50 employees Employees number: 11-50 employees

Jive PBX

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We've had a great experience so far with Jive PBX. We are a small independent agent insurance office, with no tech support. The sales rep provided a great cost saving opportunity, and made sure we understood the VOIP concept by providing an in-depth explanation of how the new phones and service work, made sure our Cisco routers and internet connections would be suitable for the Jive products and provided new phones at a great discount. The implementation team configured all the phones per our users before they arrived on site. And the technical support was on hand via cell phone and the web as we connected to the Jive system, helped us configure our internal call routers for best call quality, and turned on our phones. Customer and technical support are just a web chat away with the very little wait time.

Pros

Support, both customer service, and technical support are usually very quick to engage.

Cons

Jive app for cell phones. Doesn't seem to work.

 
 

from AZ TAX LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

Switching to Jive VOIP

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I recently switched from Time Warner landline phone to Jive VOIP. The switch was fairly painless. We had to figure out some features and settings but Jive Tech Support was awesome and very patient.

 
 

from ServiceMaster by Stratos
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

Great Company Great Software

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Jive has been one of the easiest systems to work with. It's very simple and user friendly. Extremely convenient and it works!!!!

Advice to Others

Get it. It works.

 
 

from COAST-TO-COAST TAX SERVICE
Specialty: Finance
Number of employees: 2-10 employees Employees number: 2-10 employees

Jive Review

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We have had only a minor amount of issues compared to our previous telephone system. We left our old system very frustrated and disappointed with their service, from customer support to product usage. Our experience with Jive has been the complete opposite.

Pros

Customer support has always been very helpful and gets our issues resolved in a timely and friendly manner.

Cons

The only issue we see with this problem, which is not a big deal at all, is that certain technical aspects of its settings and features may be too complicated. This is easily resolved by asking the technical support department.

 
 

from Test Review
Specialty: Energy
Number of employees: 201-500 employees Employees number: 201-500 employees

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Advice to Others

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from ServiceMaster by Stratos
Specialty: Professional Services
Number of employees: 201-500 employees Employees number: 201-500 employees

Jive review

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Overall it is a good product. After you figure out all the features you need and learn where to set it up.

Pros

It's in the cloud.
Price is okay.
Pretty easy to use

Cons

They don't have they own client to use. Have get Jitsi or Bria depending on what you need.

Advice to Others

Try out a bunch of clients before you buy one.

 
 

from BandyWorks, LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

Jive

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Never been able to use Jive Mobility, due to a licensing issue, according to their Support Team. Their Support Team is top notch and helped me to install and use another soft phone, Jitsi.

Pros

Customer Support

Cons

Usuability (or lack thereof)

 
 

from Endodontics of New Mexico
Specialty: Hospitality
Number of employees: 2-10 employees Employees number: 2-10 employees

Jive

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Jive has been a huge help in making things easier for our office phone system. Not only is it super convenient and easy to use but the monthly charges are half as much as our last phone service provider.

 
 

from LAW OFFICE OF ANTHONY M. BENJAMIN
Specialty: Legal
Number of employees: 1 employee Employees number: 1 employee

Review of Jive Telephone Service

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I was enormously impressed with the customer support that Jive offered at every stage beginning with the explanation of its services and pricing, the help and consideration in arranging the porting over of my telephone numbers from a previous office address, help with setting up the telephone equipment including tutorials session offered by Jive and most significantly continued customer support which immediately responded to my various questions concerning the operation of the phones, fax capability and other technical questions that arose.
Jive took an enormous amount of time to walk my assistant Anthony Petrizzo through the setting up of a remote wireless connection that was unique to my circumstances and required a great deal of technical expertise and significant patience.

Pros

Customer support.

Cons

Sometimes the calls disconnect when dialing if I do not enter all of the telephone numbers immediately. Possibly an adjustment can be made.

 
 

from Home Instead Senior care
Specialty: Healthcare
Number of employees: 201-500 employees Employees number: 201-500 employees

Jive is 100% Awesome.

Ease-of-use

Functionality

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Customer Support

Value for Money

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I appreciate how Jive has taken the idea of having an office phone system and improved upon it. The ability setup custom settings, check voicemails and view company directories online is very helpful. Also, the digital call clarity is second-to-none. I have never struggled to understand anyone on my office phone.

 
 

from Relode, LLC
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

Jive delivers for startups

Ease-of-use

Functionality

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Customer Support

Value for Money

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We started on Jive when there were only four of us and we're still going strong at twelve. Our team relies on phone and inbound/outbound as a key part of our business. Jive's been very reliable and incredibly responsive when any hiccup has occurred. We have also benefited from Jive's willingness to allow us to participate in beta programs for SMS and Web Softphone which our team members really like.

Pros

Easy to provision new users, lines, and numbers
Mobile app works great
Rich dial plan editor
Capable of main line, toll free, and direct dial all simultaneously

Cons

Getting Cisco SPA 303's set up to work with Jive is arduous. Troubleshooting can be difficult as there are so many configurable options with Jive.

Advice to Others

Avoid traditional handsets if you can! If you can convince your workforce to use the mobile app and their smartphone or the Web softphone, they're immediately portable and will get used to working from anywhere. The moment you cave and get one person a handset, everyone will want one. Make sure your computers are hard-wired to Internet and you have plenty of upload bandwidth.

 
 

from Spa Tech Institute
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

Jive VOIP

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Functionality

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Customer Support

Value for Money

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We are a school with 4 locations and Jive gave us a very competitive quote for 50 phones and devices. There were a few surprises (needing additional equipment for fax machine and security system) but other than that, Jive was great to work with and the support has been excellent. https://spatech.edu gives you a better idea of the environment we are operating in.

Pros

The clarity and ease of management with the dashboard gives me easy control of re-configuring the system when we make changes.

Cons

Some of my users find it more difficult to transfer calls to other extensions since they can't pick up the user on hold from another extension.

Advice to Others

You are probably better off keeping a phone line for your POS, Security and fax interface rather than trying to us the internet.

 
 

from Irving Financial Group, Inc.
Specialty: Finance
Number of employees: 2-10 employees Employees number: 2-10 employees

Jive PBX is a great bang for your buck

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Really have appreciated Jive and the service they provide. We had a very difficult time in the very beginning with the quality of service. But we determined that it was partially due to Brighthouse in our area and not Jive per se. We spent many hours trouble shooting the garbled and or "underwater" sound we were experiencing on phone calls....including dropped calls. The remedy finally was to add a separate Brighthouse cable line designated just for the VoIP phone system and it corrected the issue. Jive worked alongside us tirelessly to try to fix the issue on their end...but it wasn't their issue in the end.
I would definitely recommend them if you are going with a VoIP system. The ease of their programming plus the innumerable options are superior.

Pros

The ease of programming and customer service.

Cons

We have to pay for two separate cable lines into the building to accommodate using 8 computer workstations and 8 phone systems simultaneously.

Advice to Others

Get a designated cable line for the phone system if you have more than a couple computers and phones!

 
 

from Mr.
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

Great Customer service is what makes a great product

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We are a small business who has tried several VOIP services. Without an exception they have all be disastrous until we switched to Jive. The folks at Jive walked us through setup, have helped us make changes as our needs have changed and resolved issues in one call. We are very pleased with the service. Jive helps us stay in-touch with our team and our clients we could not ask for more. They are priced very well which is a concern for all small businesses. We highly recommend this company because they understand that it is service that makes them great!

Pros

Their customer service is the main POD(point of differentiation).

Cons

Jive does a great job but VOIP depends on your ISP dependability. Ours generally does a good job

Advice to Others

Give Jive a try I believe your experience will be like ours

 
 

from Blue Star Construction
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

Jive PBX

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Jive is a great company to work with. The phone system was easy to install and their customer service agents are experienced, fast and very friendly. They exceeded our expectations and I would recommend them to companies of any size. It was easy to add and remove users and phones. Using Jive for our phone system was one of the best decisions we made. The ability to use the phones on any internet connection, the voicemail to email features allowed our employees more flexibility and increased our customer satisfaction. High quality company for sure!!!

Pros

Ease of administrative website, flexibility of location while working in-office and remotely.

Cons

Nothing really. I wish we would have opted for the upgraded phones offered to us.

Advice to Others

I absolutely recommend Jive. We've used them for years with no equipment issues and their service is outstanding.

 
 

from Cass Information Systems
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

Great Customer Service

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When ever I need help with a invoice they are very helpful and get me what I need