Jive PBX Software


 

For the past 7 years, Jive Communications has been delivering unified communication solutions to organizations across the US. Jive Hosted PBX is their full suite of tools with advanced features and is managed completely from the cloud. Their hosted VoIP services are affordable and fully customizable to the unique needs of your business.

Within their integrated suite, Jive Hosted PBX offers a PBX call routing system, automatic call distribution, broadband internet, call recording, conference calling, internet fax, mobility, and softphone. Their products are a great fit for a broad range of organizations, from small to enterprise, public and private - across all industries.

All services are hosted on their proprietary platform, Jive Core. Jive is cloud-based and because of that, their products are available at a lower cost than other legacy systems. In addition to the features found in traditional PBX systems like call recording, desktop integration, dial-by-name directories, and virtual extensions, they also have a visual dial plan editor. 

Jive Communications provides their users with a strong support structure. Beyond training manuals and tutorial videos that can be accessed from their site, Jive provides a live help chat and technical support over the phone. If you’re in the market for a cost-effective VoIP solution, scalable to your business, Jive Hosted PBX is a great product to include in your shortlist.

 

Jive PBX - Admin fax portal
 
  • Jive PBX - Admin fax portal
    Admin fax portal
  • Jive PBX - Admin portal
    Admin portal
  • Jive PBX - User portal
    User portal
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

89 Reviews of Jive PBX

Showing 1-20 of 89

 

from Nexus eWater
Specialty: Manufacturing
Number of employees: 5 to 9 employees Employees number: 5 to 9 employees

Started off pretty well but then started having problems daily

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Likes Best

Unfortunately nothing comes to mind. I'm sure they are doing their best but I had a lot of issues with this product.

Likes Least

This product was great a couple years ago but then the issues started to pile up until there were issues on a daily basis. Some of those issues included dropped calls and poor connections.

Recommendations

I would steer clear of this product. I had a lot of reliability issues with it.

 

from Bidz.com
Specialty: Retail
Number of employees: 15 to 19 employees Employees number: 15 to 19 employees

Jive Communications

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Likes Best

Jive Communications is a very professional and reliable company. Our company has been using them for about 2 years. Anytime we had a question, tech support was available right away. No wait time and issues are addressed ASAP. Would highly recommend.

Likes Least

So far we have been satisfied with Jive Communications service and have no complaints.

Recommendations

Highly recommend Jive Communications. A company you can definitely trust.

 

from Worksafe Technologies of NorCal
Specialty: Professional Services
Number of employees: 5 to 9 employees Employees number: 5 to 9 employees

Satisfied Customer of Jive Communications

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Likes Best

We moved over to Jive approximately two years ago. This move eliminated the need to have business lines AND cell phones. By having all our business lines forwarded to cell phones we reduced our overall phone costs by almost 75%. WE no longer have any business lines into our office and only use personal cell phones

The initial set up was fairly easy, and the customer support and troubleshooting was very good.

By moving over to Jive we had no down time when we moved to a new office location as our phone lines were already being forwarded to individual cell phones.

Overall we are very pleased with the customer service provided by Jive and their service.

Likes Least

Don't have any complaints to speak of. Their follow through is very good, as well as customer service.

Recommendations

I really can't think of any issues at this time....and do not have any experience with other similar software vendors.

 

from Bright Road Wealth Management
Specialty: Finance
Number of employees: 2 to 4 employees Employees number: 2 to 4 employees

My experience with Jive has been nothing short of fantastic

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Likes Best

The voice quality of the phone calls is excellent, and the standard features are great. I like the fact that my business line automatically rings through to my cell phone. This has allowed me to provide even better client service.

Likes Least

Nothing; they have far surpassed an expectations. In my search, I also had several conversations with Ooma. Ooma couldn't hold a candle to Jive's offering in many aspects.

Recommendations

Make sure you are comparing apples-to-apples. Ooma promised their service was similar/better, but reality couldn't have been further from the truth.

 

from FMG
Specialty: Professional Services
Number of employees: 2 to 4 employees Employees number: 2 to 4 employees

SATISFIED overall

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Likes Best

We have been satisfied with the Jive phone system and we also use their free virtual fax.
Their customer support is also good in responding and resolving issues. I would recommend Jive. Good value for the price.

Likes Least

The portal could be a little more informative to show all calls incoming and outgoing, even ones that did not leave a message. It would also be great if it would show all incoming and outgoing faxes. A complete log of all events would be useful.

Recommendations

One of the best products for the money. It is user friendly and good customer support.

 

from Community Outreach Medical Services
Specialty: Healthcare
Number of employees: 5 to 9 employees Employees number: 5 to 9 employees

Great, We love it!

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Great Company, Great customer service, They are very fast and efficient when you request help. Great service, highly recommend.

Likes Least

There is really nothing that i dislike about this service, reasonably priced.

Recommendations

Customer service is great, fast response to any issues.

 

from Michael D. Bouwhuis, P.C.
Specialty: Legal
Number of employees: 2 to 4 employees Employees number: 2 to 4 employees

Very satisfied

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Likes Best

I've been using Jive for almost 2 years now and have been satisfied from the beginning. Our outdated system allowed us little flexibility and was quite expensive. With Jive we're able to change our hold system quite easily, as well as our voice mail message, etc.

Jive is also great with providing statistics on calls received/made that can be quite useful, depending on the size of one's business.

When I have needed technical assistance it's been fairly quick and I can understand everything they're telling me.

I've been through a number of communications providers (with both my business and home) and I've been more satisfied with Jive than I have been with any other provider.

Likes Least

There was nothing about this product that I found to be negative.

Recommendations

This is definitely something to look at for your business.

 

from SFR Products
Specialty: Retail
Number of employees: 5 to 9 employees Employees number: 5 to 9 employees

Best Customer Service Experience I've Had

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Likes Best

The customer service I've experienced with Jive has been excellent. I had an issue with my phone system and they worked patiently and diligently in addressing the issue. I received timely support, as well as periodic check ups afterwards to ensure everything was working the way it was supposed to.

Likes Least

I may need to look into this myself, but I would like more customization voicemail options than what my company is currently using.

Recommendations

Experienced and knowledgeable Technical Support that should be able to address any issue you may have regarding the service.

 

from Diamond Medical Spa & Vein
Specialty: Professional Services
Number of employees: 5 to 9 employees Employees number: 5 to 9 employees

The Jive Experts

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Likes Best

It is dependable, easy to work with and enhances our business. Working in the medical field our software must function at all times and function well.

Likes Least

A couple of times we had an echo in the phone system and they were able to fix it the same day.

Recommendations

This company stands behind their products. If you have an issue of any kind they work on it immediately until the situation is taken care of.

 

from Blackshaw Partners, LLC
Specialty: Professional Services
Number of employees: 2 to 4 employees Employees number: 2 to 4 employees

Jive Communications has offered great customer support.

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Likes Best

Jive Communications has offered great customer support as our company moved from a brick and mortar office arrangement to a virtual office arrangement. Jive gave us a 60 day free trail period using their service with one of our own IP phones when we were evaluating our change to a new provider. Then they helped me program, upgrade and move my phone, fax, and fax to email. They have been very responsive to any issues I have had, including my own home internet giving me issues with a business internet phone. They have great follow-up on any trouble tickets, making sure the problem is resolved before they close the ticket. Their customer service is some of the best I have encountered.

Likes Least

Occasional garbled sound from the other side of the phone. last time we diagnosed, discovered it was an internet problem and have not had an issue since.

Recommendations

We are not a high volume call company so I am not sure what you would experience in this is set up. I really like their customer support.

 

from Irving Financial Group, Inc.
Specialty: Finance
Number of employees: 5 to 9 employees Employees number: 5 to 9 employees

A robust pbx system

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Likes Best

Jive is great to work with. Usually responsive in a short amount of time to address any issues. They are definitely growing which has slowed response time a little....not significant

Likes Least

In the beginning we had issues with garbled and not clear voice reception. but we realized it was a Brighthouse issue...our internet/cable provider. We had to add a second designated access line into the business to split the phones and the computers because it was too heavy of a load for them both drawing off one line. This fixed the issues.

Recommendations

It is a robust program offering many options for your phone system. I would just be aware of the number of lines and computers you are trying to run off your cable/internet. Avoid all the aggravation we did for a period of time.

 

from Dallas Sarcoma Associates
Specialty: Healthcare
Number of employees: 5 to 9 employees Employees number: 5 to 9 employees

GREAT SYSTEM

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Likes Best

The versatility and adaptability of this system is super. Customer service is always responsive and helpful.

Likes Least

The accounting department is difficult to access by phone. I had difficulty finding someone to give our credit card number to so they could auto pay our phone bill.

Recommendations

Try different systems and then try Jive. I was shopping for a phone system when Jive bought our old carrier. We were very dissatisfied with our old carrier but Jive soon changed that. We will hopefully not ever change systems again.

 

from Spa Tech Institute
Specialty: Education
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

It's worked very well, saved us money and excellent support

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Likes Best

The service is outstanding and the cost savings have been great. It has increased our efficiency and helped with managing the call plan.

Likes Least

So far, it's all good but we should have had more guidance around handling fax and security system interface and expense. This is minor.

Recommendations

Be clear if you are going to be 100% VOIP you will also need to deal with your fax and security system interface.

 

from Markios Accounting & Tax Service
Specialty: Finance
Number of employees: 20 to 50 employees Employees number: 20 to 50 employees

Customer Service

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Likes Best

I like the flexibility of their phone system settings. You can do almost anything with this system. Plus, the pricing is very affordable.

Likes Least

We have been Jive customers for 1 year and I haven't yet found anything that I don't like about the phone system.

Recommendations

Try them out. You won't be disappointed. However, in the rare case that you are, they are committed to doing everything to satisfy you as their customer.

 

from PC Computer Guy
Specialty: Professional Services
Number of employees: 2 to 4 employees Employees number: 2 to 4 employees

Great Quality, Up time, Price and customer service.

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Likes Best

Features, Price, Call Quality, Reliability and Customer Service

Likes Least

Mobile App has a long way to go to be useful. Website is not responsive, so making changes to your system from a smartphone is almost impossible.

Recommendations

Quality of call, Reliability, Customer service and features are all key for a VoIP service. If you have poor call quality, or the system goes down frequently - you can't conduct business.

 

from SMS Marketing
Specialty: Contact Center
Number of employees: 10 to 14 employees Employees number: 10 to 14 employees

Loving Jive

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Likes Best

Jive is the best VoIP provider I've ever had (there's been a few over the years) I love the PBX the most.

Likes Least

The only thing I don't love about Jive is their video conferencing, but I know they are working on it.

Recommendations

Check out the PBX you'll fall in love with how easy it is. Also apples to apples Jive is so cheap because all their features are included. No extra costs for features like most others in the industry. Jive support is also wonderful. They get things figured out quickly and they treat the customer the right way. Classy company all the way through.

 

from Right Sized Inventory
Specialty: Professional Services
Number of employees: 2 to 4 employees Employees number: 2 to 4 employees

Great VOIP service for my small business

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Likes Best

They were very flexible with my account structure and supportive of my technical requests during deployment. I felt like my technical requests were advanced for as small as our company and therefore account is with Jive. But they supported the requests quickly and with no resistance.

Likes Least

Nothing so far; they've been great and I have had no issues with the service.

Recommendations

Figure out your technical requirements for your phone system. Explain these clearly and thoroughly. Ask for details when companies tell you they can support the requirements.

 

from Pure Branding
Specialty: Professional Services
Number of employees: 5 to 9 employees Employees number: 5 to 9 employees

Incredible support and strong service

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Likes Best

The efficient and effective way that they offer support to all my VoIP questions.

Likes Least

The setup of lines/softphone is not that intuitive to me, but Jive is always available to walk me through it.

Recommendations

I would highly suggest going with Jive. While other vendors may offer comparable VoIP service, no one can beat the great support Jive offers!

 

from Farmers Insurance
Specialty: Insurance
Number of employees: 2 to 4 employees Employees number: 2 to 4 employees

Jive Cisco IP phone

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Likes Best

I love that we are able to take the phone and use it in a remote office if needed.

Likes Least

A few small glitches on operating the phone right at the beginning, but Jive has been very helpful in helping us get the kinks worked out.

Recommendations

Jive was able to give us exactly what we want in the Cisco IP phone. For an office setting where you need multiple lines, it has definitely worked for us.

 

from Newfound Research LLC
Specialty: Finance
Number of employees: 10 to 14 employees Employees number: 10 to 14 employees

Jive is the best

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Likes Best

Jive's customer service has been amazing. The phone system was easy to set up. Calls are clear and we've never experienced a signifiant service disruption. Jive Mobility and conference features are an added bonus.

Likes Least

Sometimes the wait for customer service can be long

Recommendations

Look at bonus features like syncing with SalesForce and Soft Phone

 
 
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