Vonage Business Solutions Software


 

Vonage Business Solutions is a cloud-based unified communication solution suitable for small and midsize companies. The solution offers a business phone system that enables businesses to connect their VoIP phone system to any internet source and communicate via text, speech or video conferencing.

Vonage Business Solutions offer flexible plans that can fit the unique needs of any business, and their service requires no contracts. Their basic package provides the core features available in any simple VoIP system - call announce and screening, multiple devices on a single extension and do not disturb to name a few. All calls are managed through the admin portal, where account managers can review call recordings, set up dialing restrictions, adjust dashboard visibility for employees, and even view billing information.

The Vonage Business Solutions mobile app gives users another method for accessing the service from anywhere. Vonage Business Solutions also offers desktop plug-ins to customize the system, most of which come free with the service. Users can also integrate their contacts from Google, Outlook, and popular CRM systems such as Salesforce.

 

Vonage Business Solutions - Features
 
  • Vonage Business Solutions - Features
    Features
  • Vonage Business Solutions - Call history
    Call history
  • Vonage Business Solutions - Call features
    Call features
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

46 Reviews of Vonage Business Solutions

 

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Software Advice Reviews (44)
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Showing 1-20 of 44

Frank from BPA Tech
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

The best business should have

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Overall a good product for the price

Pros

Easy to use, has good voice quality even in low bandwidth. Mobile app is amazing works on 3g, lte and on WiFi.
Messaging features is a good add-on.
Configuration is quite easy.

Cons

I didn't find any cons in particular, I've been using both landline and mobile app.
Maybe sometimes the app doesn't run in background and can miss a call or so but that's very rare..

 
 

Chi Loong Harold from LNP department
Specialty: Contact Center
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Friendly Voice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very good product and very easy to use. This is something that we are looking for our business. :-)

Cons

Difficult to get to a technical support representative. It takes a while for them to answer my call.

 
 

Braeden from McClintock Distilling Company
Specialty: Professional Services
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Good, but some stuff needs work

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The interface was easy to learn, and quite intuitive. The text messaging feature was very helpful with our day to day.

Cons

The instability of the application. There was several occasions, where calls would drop or not even connect at all. There was also some lag when the application was up for a whole day.

 
 

Yosef from Baja Desconocida
Specialty: Professional Services
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Staffing Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy product to use on the go and from mobile devices. Zero dropped calls from either the web interface or mobile app

Cons

Front end web can use a design upgrade. End up using the mobile app more than anything else due to that.

 
 

Angela from VCPA
Specialty: Finance
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Continued to Charge My Card after Porting My Number

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I ported my account to another Vonage account 3 billing cycles ago. I requested Vonage cancel my current account. I have contacted them 4 times now and requested a refund for continuing to charge my saved debit card and told them they no longer have authorization to charge it. It has been 2 months and I am still waiting for a refund. If you are looking for VOIP, I suggest using a service that doesn’t require you to give a card to activate your service.

Pros

N/A

Cons

Charges a saved credit card after service is ported/cancelled.

 
 

Cesar from Torres Aquisitions
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Good value for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

easy to use and get use to the interface, price per month and month to month billing. easy to set up and don't need a headset.

Cons

call quality is not the best, cracking and popping on the line, calls drop a lot. Customer service is offshore and third party, gets hard to cancel. Don't count on taking your numbers with you.

 
 

Matt from Instant Alliance
Specialty: Professional Services
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Easy to Implement, Business-Class VoIP Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of rollout. The network and onboarding team make setting up the system a breeze. The system is of high quality overall and the mobile solutions offered to keep our staff connected whether they're in the office or not.

Cons

If the system has a hiccup, the Customer Service team is quick to respond but slow to help. Their tech support staff seems to have very tertiary knowledge of the system's inner workings and typically have to escalate or research the issue for days before providing a solution.

 
 

Shayan from Maximum Home Health, INC.
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

It is affordable for a small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is Affordable and user friendly I like how I can send an Efax through the email and keep it secure as well.

Cons

Sometimes service gets bad, had to install a separate modem to fix the problem, porting phones to Vonage was a nightmare the process got delayed by 1 month.

 
 

Saral from BTL India Pvt Ltd
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

One of the best service provider for VOIP services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Vonage Business Solutions is one of the reputed service providers for VOIP requirements, there is a vast array of plans and services to choose from, as per an individual's requirements. Now Vonage may be used from Desktops, Laptops, Tablets, Phablets or smartphones too via mobile app. The customer support is efficient and hence one may not be stuck with an issue for too long. There is transparency in service and charges due to monthly pay-as-you-go business model. I will recommend using Vonage Business Solutions for all these reasons.

Pros

Budget VOIP calling plans worldwide. Easy pay-as-you-go business model. Robust Infrastructure, quick and customer friendly customer support. Versatility to use it with various softphones/hardphones. Good Call Quality, Business Reports Functionality, User-friendly UI. One of the oldest brands among VOIP service providers.

Cons

Vonage should offer more functionality with standard plans. I wish call recording feature was standard for a user, without incurring extra charge every month. Not many cons which I may think of at the moment. I also faced some trouble with their Vonage Business Desktop softphone, after which I switched to X-lite, which runs lag free with Vonage Business Solutions.

 
 

carolyn from CCs Wireless Connections
Specialty: Retail
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

Carolyn Currin owner/manger CCs Wireless Connection

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would use again if these issues was fixed and a better explanation of how to organize your system dashboard.

Pros

Cost efficient, and phones are good grade. The person I dealt with was very informative and really easy to understand

Cons

With the Portal it is not at all first time user friendly. It was very difficult to understand how to setup your dashboard to work your system. When you tried to get any type of help was told to go to another department. I own a home business and the system had issue as it keep ringing after hours from a 101 or 100 number. This issue was never fixed.

 
 

Joshau from Aegis Energy Services
Specialty: Energy
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Pretty nice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great features for a small business. Can't quite handle large companies with many different systems.

 
 

Josette from Apalachee River Animal Hospital
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Not impressed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are a lot of cool features, but also a lot of features missing that we need to run our business efficiently.

Pros

The phones themselves are nice, and the price is very competitive.

Cons

Paging feature, call park, support

 
 

Julie from Rolling Tree Services
Specialty: Professional Services
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Easy, Efficient and Inexpensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using Vonage for my home phone line for 3 years. I have had no interruption in service. I use this line for a scanner/fax machine as well with no problems. I have saved a lot of money over using Comcast for the same service.

Pros

Cost. Good Service.

Cons

If Internet went out, I would lose service. This has not been an issue in 3 years of use.

Advice to Others

Call and talk to a representative. If you are not ok with the price, they sometimes have special deals.

 
 

Matthew from Insight Rocket
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Their Business Suite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Vonage had a lot of nice features to their suite, however, pricing wasn't the best (especially for a start-up business)

 
 

Jared from Allstate Insurance
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Sevice level stops when they sign you up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I signed up for Vonage for my business telephone after they called and called and called every couple of months for a while. Unfortunately, after they signed me up, that was the end of their calls. Instead of walking me through the setup and installation over the phone, they would send e-mails. I would have to call and wait on hold to actually speak to someone.

Pros

The price of the service is much more affordable than what I used to pay for phone service.

Cons

There are so many things that I'm sure the system does, features and otherwise, but I'm supposed to walk myself through the website to figure things out. I am not that tech savvy and I have other things to do with my time. There is virtually no support once they have you sold.

 
 

Nancy from Healthcare 360 Inc
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Phone System Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have used the current phone system for many months now. It is dependable and reliable enough to meet and exceed our business expectations.

Pros

Dependable

Advice to Others

It serves our small business needs nicely

 
 

Larry from Healthcare 360, Inc.
Specialty: Healthcare
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After reviewing several VOIP phone systems, I found Vonage Business to be the most affordable, flexible and easy to use with great support. It's valued increases as you take advantage of initial programs that offer free phones and/or referrals.

Pros

Reliable, intuitive interface, good support, affordable, and great features.

Cons

No good intercom feature. The feature for intercom is not as expected.

Advice to Others

Save your company money. Switch to Vonage Business.

 
 

Evie from Hudson Law PLLC
Specialty: Legal
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Voyage Business VOIP for small office (1-5 lines)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our office uses Vonage business VOIP phone system exclusively. Price wise, it is a good value. Customer service and support is outstanding - much better than others, in my experience. It has features that make it seamless to handle business from the office, home, and while traveling. In particular, online access to change phone settings from anywhere, call forwarding, voicemail notification, and emailed transcripts of voicemails. It's very useful to have the voicemail transcripts to place into customer's files. This has all the same features of traditional office phone systems that cost much more and some added bonuses.

Pros

Ease of use, features, price point, customer support

Cons

Some issues with facsimile service on VOIP phones. After using customer support, I believe we've sorted it out.

Advice to Others

We recommend it!

 
 

Greg from King Insurance & Surety
Specialty: Insurance
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Vonage Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Vonage provides what I would consider an average product. When they are up and running they are fine. We have interment problems. Busy signal lights stop working so I can not tell when other workers are on the line. Static and dropped calls are a problem. Support is hit an miss. Some reps will take hold of the problem and get it resolved quickly others kind of dodge the issues. Their prices is middle of the road for this market. I have not had the time to dedicate to changing vendors but I need to look into it. The ones I have looked at don't seem a lot better.

Pros

They were my first attempt at VOIP and helpful during the change over. Having learned much about the environment I know more questions to answer to begin with now.

Cons

Service and support is spotty.

Advice to Others

Spend as much time as you can learning about VOIP before you pick any vendor.

 
 

Courtney from Grace Street Services
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

All in All a Great Software/ Viop Phone System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using Vonage for about three years now. I find the software to be fantastic, however I think they could be a little faster on the customer support side of things. There are many great features such as virtual lines, virtual receptionist for both open and closed hours, run and print reports, send voicemails to emails, transfer calls between phones, send calls to your mobile devices and more!

Pros

I love being able to control the entire phone system for all three of our locations from my laptop! I have fixed phone issues while being out of state! You can not get more convenient than that!

Cons

Costumer service is slow! Often times you are placed in a que and you have to wait to be called back. Not very convenient when your business's phones are down. That being said the actual staff is friendly and knowledgeable. I also wish they had some better tutorials for all their features.

Advice to Others

This is a great phone system for a small to mid sized business that allows you to track your phone usage per site, per user and the it is extreamly easy to add and subtract lines depending on the flow of your business.

 
 
 
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Showing 1-2 of 2

Josh from Spendsmart Networks
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

A good solution but not a great solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've been running our entire phone system through them for years, the outages we experience are due to the large size of our company and the limited control they or we have over the traffic or internet quality between us and them.

Pros

I have a decent amount of control over the account from the web portal. It allows me to manage the account with minimal need to contacting there customer support team.

Cons

Quality issues on a large network that they cant resolve, we confirmed Ive done everything on my side that is possible. The other issue is that half the time I call there customer support department I have to tell them how to do there job... very frustrating.

Source: Capterra
 

Tyler from Rain

February 2017

February 2017

Worked well at the beginning, but switched as we grew

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a smaller company, Vonage worked well for us. But as we grew the call quality we received continued to get worse. We would try to work with the support to figure out what was going on but we could never fully resolve the issues.

Source: Capterra