Since 2006, Vonage Business Solutions has solidified their name as an industry leader in the business phone service space. Ideal for small to medium-sized companies, Vonage Business Solutions delivers a full suite of advanced features with best-in-class reliability and support. They offer flexible plans that can fit the unique needs of any business, and their service requires no contracts.
Their basic package provides the core features available in any simple VoIP system-- call announce and screening, multiple devices on a single extension and do not disturb to name a few. All calls are managed through the Admin Portal, where account managers can review call recordings, set up dialing restrictions, adjust dashboard visibility for employees, and even view billing information. Users can build on these features to include more robust functionality.
Since it’s cloud-based,Vonage Business Solutions is great for employees who telecommute because the phone can be plugged in anywhere there is a secure internet connection. TheVonage Business Solutions mobile app gives users another method for accessing the service from anywhere. The softphone can run off WiFi or 3G/4G. From their phone, users are able to see who is on a call in their directory, forward calls, and check their company voicemail.
Vonage Business Solutions also offers desktop plug-ins to customize and enhance the system, most of which come free with the service. We really like how users can integrate their contacts from Google, Outlook, and popular CRM systems such as SalesForce, Sugar, and Method.
Because they offer a variety of options, Vonage Business Solutions can grow with any business and works well across industries.
Michael from Thriveworks
Employees number: 51-200 employees
Vonage gave us decent call quality. It was very entry-level phone service. It would work great some days, not so great other days. If you need phone service for normal business needs, you'll probably be completely satisfied. If your teams are constantly on the phones all day, Vonage may not meet your needs. I'm sure that you can get better service in some areas vs others, too. Our business outgrew Vonage rather quickly.
Good price. Affordable hardware.
Call quality wasn't always satisfactory.
steve from Pro Guide Logistics, LLC
Employees number: 2-10 employees
I have been using Vonage for almost a year now for my small business. After the headache of the initial setup, everything has been great.
functionality through website - free phones -
I have problem with my caller ID going in and out on my outbound calls. Sometimes it comes up with my Business name sometimes it comes up with city and state.
Derek from Strategic Contract Resources
Specialty: Professional Services
Employees number: 11-50 employees
I use Vonage Business Solutions and the Vonage Business Essentials App. Both have been great. There was a slight adjustment to using their technology, but it was quick to pick up, and provides a great foundation for businesses that rely heavily on good phone service. With Business Solutions, the service is good, and the website has some great features to track phone calls, including incoming, outgoing, and internal calls. I've been really pleased. I especially think it is a great service for a sales organization.
I really like the Vonage Business Essentials app that pairs up so nicely with the Business Solutions package. The accompanying website is great too. With the app, I can send and receive text messages from the app, almost eliminating the need for clients and customers to use my personal cell phone. And it tracks the data (customers called, messages, etc.) used on my cell and reports them on the site. Brilliant!
There were some initial set up issues, but they were resolved quickly. Now I feel right at home with the product, and it's great.
Look into it for a great phone service with good features, functionality, and easy to use tracking functions.
Brielle from Jauch Quartz America
Employees number: 11-50 employees
I am overall satisfied with Vonage Business Support- each time I called on the phone I was given a real person to speak with and a case number, to ensure the quality of my "case" the next time I called. As a busy work professional, I found this very valuable. I spoke to an amazing tech after speaking with Vonage Business support. He was able to direct me to exactly what I was looking of in a very short amount of time. My business purchased over 10 lines and the Yealink T46G phones from Vonage. I find these to be incredibly professional phones with a large screen. This is extremely beneficial when I am wearing a headset, on the regular phone, or connected with m work cell.
In regards to Vonage Business Phone systems, I like most being able to speak with a real person to answer my questions. Help was available any time I called. The help was organized and true- this helped me weed out things I didn't have time for. As a busy professional, this was extremely valuable. Each person I spoke to was able to help me validate my "silly" questions and assist me through the Vonage experience. The Yealink also shows busy field lines, my favorite feature on the phone, so I can see who, in my offices, is on the phone. This saves me time.
I was disappointing that it took so long to find an associate that could answer my questions. I called three times previous with questions about the phone system, and on the third time I spoke with a very knowledgeable professional who could fully assist me with my system questions. My business has purchased Yealink phones and is disappointing that each phone requires a special Yealink donagle for the "Tested headset list compatible with Yealink IP Phone". While the Plantronics Voyager Legend came with a dongle, we had to order separate dongles for each phone.
When considering this product, determine if you want excellent customer service and a great product. The Yealink phones from Vonage and the Vonage Business Solutions seemed difficult to understand in the beginning, however as we spoke with the third gentleman, who was an origional tech, the phone and system became a very comfortable and simple system.
DONALD from FAITHFUL PROCESS
Employees number: 2-10 employees
Some issues that hurt the business - gotta have phones! Cost is a bit higher than I like so might be shopping service - would like the features to be a tad easier to navigate and understand exactly what it does...
Kristen from Dobbs Boston
Always available, lots of functionality, low cost - good value!
We're a small business and don't use many of the features, so the dashboard is a bit overwhelming to use.
look at the features and dashboard ... its a bit overwhelming, but has a lot of functionality.
Andree from Dobbs Boston
I love that it's completely web based...and easy to use. I was concerned with down time given it's web based but we haven't experienced down time for more than a few mins over the course of several years.
There's nothing negative that I can really say...if I had to say something call forwarding was little difficult to figure out but once we got it; it was easy.
I would recommend that you learn the software...so often individuals don't take the time to completely understand the functionality of the system.
Jen from Affinity Heart Care
Customer service is generally easy to get in touch with.
Weird dropped calls, voice mail not picking up, phone not actually ringing in office or on app when someone is calling.
The best thing is to do a trial offer and see how you like it. Overall, it has been affordable and not bad service. The website for changing settings can get a little complicated (call transfers, after hours settings, etc).
jonathan from Jupiter LED Lighting
it has brought our phone system to a level that allows us to give a very professional feel in every call.
it some times drops calls. that in its self isnt to bad because that dosent happen very often.
not much it is very easy to use. and the time im one the phone i dont have any complants.
Johanna from Great American Restoration Services Inc
The Vonage VoIP phones along with the software are easy to learn and use.
Wait time for support when I have a pressing issue and I don't know how to do something can be frustrating
Speak with others who use this program to find out about all the available options
jet from Fonality
Specialty: Residential / Home Phone Service
Easy to use and plans are affordable. Ideal for home use or personal.
Limited use in control panel or software. It works from home but not really on call centers etc.
I think it helps if you can do more on the software like customize ring groups etc.
Jackie from AccessRN
Knowledgeable and very helpful. Knows how to help when I have issues
Sometimes the wait time can be long and when there are outages down times are long
Make sure to know exactly what you are looking for the software to do
Lauren from Florida Virtual School
Vonage was the first VoIP service I used when starting my virtual school teaching job. Their customer service was great. My calls were very clear and the provided phone was decent quality. I had a very basic plan and it had a lot of coverage for the price.
Pricing was very frustrating. I could easily call in and haggle my bill to half of what it was. If you are allowing people to pay half price, why not just charge a lower rate to begin with?
My recommendation for others evaluating software like this is to make sure you consider all of your options. There are free services out there that provide almost everything Vonage provided to me.
Dennis from Upstream Investment Partners
phones, access to voice mail online, ability to have phone follow me
dependability - service - I have been having problems with caller ID for 5 years
stay patient - work through your issues and do not let the support team try to skate the issues
Steve from Upstream Investment Partners
Like the VoIP system and the ease at which you can begin to use the product
Phones now very static, very poor reception. Working on upgrading system but it is taking a long time to roll out.
Make sure the specs match what you are looking for in a system.
Barry from CDE Inc.
Simplicity and much lower cost than landlines. Vonage let us have big company functionality at a low cost and the product allowed us to work from home and customers never knew.
Reports are good to start, but it's possible to outgrow them if your business grows large.
If you're running a business that's not a call center, definitely take a look at Vonage. If you have a call center and need for deep reporting, think twice.
John from Legacy Properties
Specialty: Professional Services
Always works, great pricing, easy interface to use (no training required) and amazing US based customer service.
I forgot my password once and password recovery was difficult.
Keep password handy in the case you forget or misplace. Easy to use and highly recommend service
Tiffany from Deerfield Ranch Winery
I love the fact that if we miss a call, I can then hear and read the voicemail that was left. (Reading is awesome because a lot of people mumble and I can read what they mumbled through)
I also really like the caller ID for both the calls coming in and also with the voicemail.
When the server goes down we don't have the ability to make phone calls. (Not really your problem though)
Give it a try... as soon as you begin to use it you'll love it.
Sarah from Deerfield Ranch Winery
Vonage is very user-friendly and intuitive. I love the technology to be able to track calls answered/made on graphs. Plus, the ease of call forwarding/redirecting is great.
It can have inexplicable "bugs" i.e. randomly hanging up on people or bad connections.
It is an overall great service for a business. Very easy to use and train people on how it works.
Shahal from Advanced Psychological Assessment, PC
The system is easy to use and relatively maintenance free. When I first started using the system it was a bit glitchy and the voice quality wasn't great, but I have no such complaints anymore. I like the fact that the number travels with me where ever I am.
The website and smartphone app need some updating and upgrades. The website appears to be based on old code and does not have the level of functionality and ease of use that we would expect from a tech company. The smartphone app, which I use on an android device, well, I just use Skype instead.
Overall, this is a good system with good value for the money.