Vonage Business Solutions Software


 

Vonage Business Solutions is a cloud-based unified communication solution suitable for small and midsize companies. The solution offers a business phone system that enables businesses to connect their VoIP phone system to any internet source and communicate via text, speech or video conferencing.

Vonage Business Solutions offer flexible plans that can fit the unique needs of any business, and their service requires no contracts. Their basic package provides the core features available in any simple VoIP system - call announce and screening, multiple devices on a single extension and do not disturb to name a few. All calls are managed through the admin portal, where account managers can review call recordings, set up dialing restrictions, adjust dashboard visibility for employees, and even view billing information.

The Vonage Business Solutions mobile app gives users another method for accessing the service from anywhere. Vonage Business Solutions also offers desktop plug-ins to customize the system, most of which come free with the service. Users can also integrate their contacts from Google, Outlook, and popular CRM systems such as Salesforce.

 

Vonage Business Solutions - Features
 
  • Vonage Business Solutions - Features
    Features
  • Vonage Business Solutions - Call history
    Call history
  • Vonage Business Solutions - Call features
    Call features
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

37 Reviews of Vonage Business Solutions

 

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Software Advice Reviews (36)
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Showing 1-20 of 36

Saral from BTL India Pvt Ltd
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

One of the best service provider for VOIP services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Vonage Business Solutions is one of the reputed service providers for VOIP requirements, there is a vast array of plans and services to choose from, as per an individual's requirements. Now Vonage may be used from Desktops, Laptops, Tablets, Phablets or smartphones too via mobile app. The customer support is efficient and hence one may not be stuck with an issue for too long. There is transparency in service and charges due to monthly pay-as-you-go business model. I will recommend using Vonage Business Solutions for all these reasons.

Pros

Budget VOIP calling plans worldwide. Easy pay-as-you-go business model. Robust Infrastructure, quick and customer friendly customer support. Versatility to use it with various softphones/hardphones. Good Call Quality, Business Reports Functionality, User-friendly UI. One of the oldest brands among VOIP service providers.

Cons

Vonage should offer more functionality with standard plans. I wish call recording feature was standard for a user, without incurring extra charge every month. Not many cons which I may think of at the moment. I also faced some trouble with their Vonage Business Desktop softphone, after which I switched to X-lite, which runs lag free with Vonage Business Solutions.

 
 

carolyn from CCs Wireless Connections
Specialty: Retail
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

Carolyn Currin owner/manger CCs Wireless Connection

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would use again if these issues was fixed and a better explanation of how to organize your system dashboard.

Pros

Cost efficient, and phones are good grade. The person I dealt with was very informative and really easy to understand

Cons

With the Portal it is not at all first time user friendly. It was very difficult to understand how to setup your dashboard to work your system. When you tried to get any type of help was told to go to another department. I own a home business and the system had issue as it keep ringing after hours from a 101 or 100 number. This issue was never fixed.

 
 

Joshau from Aegis Energy Services
Specialty: Energy
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Pretty nice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great features for a small business. Can't quite handle large companies with many different systems.

 
 

Josette from Apalachee River Animal Hospital
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Not impressed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are a lot of cool features, but also a lot of features missing that we need to run our business efficiently.

Pros

The phones themselves are nice, and the price is very competitive.

Cons

Paging feature, call park, support

 
 

Julie from Rolling Tree Services
Specialty: Professional Services
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Easy, Efficient and Inexpensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using Vonage for my home phone line for 3 years. I have had no interruption in service. I use this line for a scanner/fax machine as well with no problems. I have saved a lot of money over using Comcast for the same service.

Pros

Cost. Good Service.

Cons

If Internet went out, I would lose service. This has not been an issue in 3 years of use.

Advice to Others

Call and talk to a representative. If you are not ok with the price, they sometimes have special deals.

 
 

Matthew from Insight Rocket
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Their Business Suite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Vonage had a lot of nice features to their suite, however, pricing wasn't the best (especially for a start-up business)

 
 

Jared from Allstate Insurance
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Sevice level stops when they sign you up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I signed up for Vonage for my business telephone after they called and called and called every couple of months for a while. Unfortunately, after they signed me up, that was the end of their calls. Instead of walking me through the setup and installation over the phone, they would send e-mails. I would have to call and wait on hold to actually speak to someone.

Pros

The price of the service is much more affordable than what I used to pay for phone service.

Cons

There are so many things that I'm sure the system does, features and otherwise, but I'm supposed to walk myself through the website to figure things out. I am not that tech savvy and I have other things to do with my time. There is virtually no support once they have you sold.

 
 

Nancy from Healthcare 360 Inc
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Phone System Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have used the current phone system for many months now. It is dependable and reliable enough to meet and exceed our business expectations.

Advice to Others

It serves our small business needs nicely

 
 

Larry from Healthcare 360, Inc.
Specialty: Healthcare
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After reviewing several VOIP phone systems, I found Vonage Business to be the most affordable, flexible and easy to use with great support. It's valued increases as you take advantage of initial programs that offer free phones and/or referrals.

Pros

Reliable, intuitive interface, good support, affordable, and great features.

Cons

No good intercom feature. The feature for intercom is not as expected.

Advice to Others

Save your company money. Switch to Vonage Business.

 
 

Evie from Hudson Law PLLC
Specialty: Legal
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Voyage Business VOIP for small office (1-5 lines)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our office uses Vonage business VOIP phone system exclusively. Price wise, it is a good value. Customer service and support is outstanding - much better than others, in my experience. It has features that make it seamless to handle business from the office, home, and while traveling. In particular, online access to change phone settings from anywhere, call forwarding, voicemail notification, and emailed transcripts of voicemails. It's very useful to have the voicemail transcripts to place into customer's files. This has all the same features of traditional office phone systems that cost much more and some added bonuses.

Pros

Ease of use, features, price point, customer support

Cons

Some issues with facsimile service on VOIP phones. After using customer support, I believe we've sorted it out.

Advice to Others

We recommend it!

 
 

Greg from King Insurance & Surety
Specialty: Insurance
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Vonage Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Vonage provides what I would consider an average product. When they are up and running they are fine. We have interment problems. Busy signal lights stop working so I can not tell when other workers are on the line. Static and dropped calls are a problem. Support is hit an miss. Some reps will take hold of the problem and get it resolved quickly others kind of dodge the issues. Their prices is middle of the road for this market. I have not had the time to dedicate to changing vendors but I need to look into it. The ones I have looked at don't seem a lot better.

Pros

They were my first attempt at VOIP and helpful during the change over. Having learned much about the environment I know more questions to answer to begin with now.

Cons

Service and support is spotty.

Advice to Others

Spend as much time as you can learning about VOIP before you pick any vendor.

 
 

Courtney from Grace Street Services
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

All in All a Great Software/ Viop Phone System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using Vonage for about three years now. I find the software to be fantastic, however I think they could be a little faster on the customer support side of things. There are many great features such as virtual lines, virtual receptionist for both open and closed hours, run and print reports, send voicemails to emails, transfer calls between phones, send calls to your mobile devices and more!

Pros

I love being able to control the entire phone system for all three of our locations from my laptop! I have fixed phone issues while being out of state! You can not get more convenient than that!

Cons

Costumer service is slow! Often times you are placed in a que and you have to wait to be called back. Not very convenient when your business's phones are down. That being said the actual staff is friendly and knowledgeable. I also wish they had some better tutorials for all their features.

Advice to Others

This is a great phone system for a small to mid sized business that allows you to track your phone usage per site, per user and the it is extreamly easy to add and subtract lines depending on the flow of your business.

 
 

Cheryce from Freelancer
Specialty: Professional Services
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It was so amazing how my business partner and I were able to use this service for our business even though we are in separate countries. It was very easy to use and the customer service offered was exceptional. I would highly recommend this service to everyone especially since the prices are awesome.

Pros

Efficient and effective

Cons

It can be used internationally, however, the service has to initiated from the US or Canada, then you can take it internationally.

Advice to Others

Ensure when initiating this service you have a contact person within the US or Canada.

 
 

Michael from Thriveworks
Specialty: Healthcare
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

You get what you pay for

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Vonage gave us decent call quality. It was very entry-level phone service. It would work great some days, not so great other days. If you need phone service for normal business needs, you'll probably be completely satisfied. If your teams are constantly on the phones all day, Vonage may not meet your needs. I'm sure that you can get better service in some areas vs others, too. Our business outgrew Vonage rather quickly.

Pros

Good price. Affordable hardware.

Cons

Call quality wasn't always satisfactory.

 
 

steve from Pro Guide Logistics, LLC
Specialty: Transportation
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Vonage Business Solutions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using Vonage for almost a year now for my small business. After the headache of the initial setup, everything has been great.

Pros

functionality through website - free phones -

Cons

I have problem with my caller ID going in and out on my outbound calls. Sometimes it comes up with my Business name sometimes it comes up with city and state.

 
 

Derek from Strategic Contract Resources
Specialty: Professional Services
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Use it Daily - Great Service and Features

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I use Vonage Business Solutions and the Vonage Business Essentials App. Both have been great. There was a slight adjustment to using their technology, but it was quick to pick up, and provides a great foundation for businesses that rely heavily on good phone service. With Business Solutions, the service is good, and the website has some great features to track phone calls, including incoming, outgoing, and internal calls. I've been really pleased. I especially think it is a great service for a sales organization.

Pros

I really like the Vonage Business Essentials app that pairs up so nicely with the Business Solutions package. The accompanying website is great too. With the app, I can send and receive text messages from the app, almost eliminating the need for clients and customers to use my personal cell phone. And it tracks the data (customers called, messages, etc.) used on my cell and reports them on the site. Brilliant!

Cons

There were some initial set up issues, but they were resolved quickly. Now I feel right at home with the product, and it's great.

Advice to Others

Look into it for a great phone service with good features, functionality, and easy to use tracking functions.

 
 

Brielle from Jauch Quartz America
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Vonage Business for your business

Ease-of-use

Functionality

Product Quality

Customer Support

I am overall satisfied with Vonage Business Support- each time I called on the phone I was given a real person to speak with and a case number, to ensure the quality of my "case" the next time I called. As a busy work professional, I found this very valuable. I spoke to an amazing tech after speaking with Vonage Business support. He was able to direct me to exactly what I was looking of in a very short amount of time. My business purchased over 10 lines and the Yealink T46G phones from Vonage. I find these to be incredibly professional phones with a large screen. This is extremely beneficial when I am wearing a headset, on the regular phone, or connected with m work cell.

Pros

In regards to Vonage Business Phone systems, I like most being able to speak with a real person to answer my questions. Help was available any time I called. The help was organized and true- this helped me weed out things I didn't have time for. As a busy professional, this was extremely valuable. Each person I spoke to was able to help me validate my "silly" questions and assist me through the Vonage experience. The Yealink also shows busy field lines, my favorite feature on the phone, so I can see who, in my offices, is on the phone. This saves me time.

Cons

I was disappointing that it took so long to find an associate that could answer my questions. I called three times previous with questions about the phone system, and on the third time I spoke with a very knowledgeable professional who could fully assist me with my system questions. My business has purchased Yealink phones and is disappointing that each phone requires a special Yealink donagle for the "Tested headset list compatible with Yealink IP Phone". While the Plantronics Voyager Legend came with a dongle, we had to order separate dongles for each phone.

Advice to Others

When considering this product, determine if you want excellent customer service and a great product. The Yealink phones from Vonage and the Vonage Business Solutions seemed difficult to understand in the beginning, however as we spoke with the third gentleman, who was an origional tech, the phone and system became a very comfortable and simple system.

 
 

DONALD from FAITHFUL PROCESS
Specialty: Legal
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Maybe

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Some issues that hurt the business - gotta have phones! Cost is a bit higher than I like so might be shopping service - would like the features to be a tad easier to navigate and understand exactly what it does...

Advice to Others

search

 
 

Kristen from Dobbs Boston
Specialty: Retail

September 2016

September 2016

Excellent Business phone service, inexpensively

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Likes Best

Always available, lots of functionality, low cost - good value!

Likes Least

We're a small business and don't use many of the features, so the dashboard is a bit overwhelming to use.

Recommendations

look at the features and dashboard ... its a bit overwhelming, but has a lot of functionality.

 
 

Andree from Dobbs Boston
Specialty: Other

August 2016

August 2016

Voyage is a great alternative to land lines

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Likes Best

I love that it's completely web based...and easy to use. I was concerned with down time given it's web based but we haven't experienced down time for more than a few mins over the course of several years.

Likes Least

There's nothing negative that I can really say...if I had to say something call forwarding was little difficult to figure out but once we got it; it was easy.

Recommendations

I would recommend that you learn the software...so often individuals don't take the time to completely understand the functionality of the system.

 
 
 
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Tyler from Rain

February 2017

February 2017

Worked well at the beginning, but switched as we grew

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a smaller company, Vonage worked well for us. But as we grew the call quality we received continued to get worse. We would try to work with the support to figure out what was going on but we could never fully resolve the issues.

Source: Capterra