Vonage Business Solutions Software


 

Since 2006, Vonage Business Solutions has solidified their name as an industry leader in the business phone service space. Ideal for small to medium-sized companies, Vonage Business Solutions delivers a full suite of advanced features with best-in-class reliability and support. They offer flexible plans that can fit the unique needs of any business, and their service requires no contracts.

Their basic package provides the core features available in any simple VoIP system-- call announce and screening, multiple devices on a single extension and do not disturb to name a few. All calls are managed through the Admin Portal, where account managers can review call recordings, set up dialing restrictions, adjust dashboard visibility for employees, and even view billing information. Users can build on these features to include more robust functionality.

Since it’s cloud-based,Vonage Business Solutions is great for employees who telecommute because the phone can be plugged in anywhere there is a secure internet connection. TheVonage Business Solutions mobile app gives users another method for accessing the service from anywhere. The softphone can run off WiFi or 3G/4G. From their phone, users are able to see who is on a call in their directory, forward calls, and check their company voicemail.

Vonage Business Solutions also offers desktop plug-ins to customize and enhance the system, most of which come free with the service. We really like how users can integrate their contacts from Google, Outlook, and popular CRM systems such as SalesForce, Sugar, and Method.

Because they offer a variety of options, Vonage Business Solutions can grow with any business and works well across industries.

 

Vonage Business Solutions - Features
 
  • Vonage Business Solutions - Features
    Features
  • Vonage Business Solutions - Call history
    Call history
  • Vonage Business Solutions - Call features
    Call features
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

18 Reviews of Vonage Business Solutions

Showing 1-18 of 18

 

from Dobbs Boston
Specialty: Retail
Number of employees: 2 to 4 employees Employees number: 2 to 4 employees

Excellent Business phone service, inexpensively

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N/A

Likes Best

Always available, lots of functionality, low cost - good value!

Likes Least

We're a small business and don't use many of the features, so the dashboard is a bit overwhelming to use.

Recommendations

look at the features and dashboard ... its a bit overwhelming, but has a lot of functionality.

 
 

from Dobbs Boston
Specialty: Other
Number of employees: 10 to 14 employees Employees number: 10 to 14 employees

Voyage is a great alternative to land lines

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Value for Money

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N/A

Likes Best

I love that it's completely web based...and easy to use. I was concerned with down time given it's web based but we haven't experienced down time for more than a few mins over the course of several years.

Likes Least

There's nothing negative that I can really say...if I had to say something call forwarding was little difficult to figure out but once we got it; it was easy.

Recommendations

I would recommend that you learn the software...so often individuals don't take the time to completely understand the functionality of the system.

 
 

from Affinity Heart Care
Specialty: Healthcare
Number of employees: 2 to 4 employees Employees number: 2 to 4 employees

Not a bad VoIP product

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Functionality

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Value for Money

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Likes Best

Customer service is generally easy to get in touch with.

Likes Least

Weird dropped calls, voice mail not picking up, phone not actually ringing in office or on app when someone is calling.

Recommendations

The best thing is to do a trial offer and see how you like it. Overall, it has been affordable and not bad service. The website for changing settings can get a little complicated (call transfers, after hours settings, etc).

 
 

from Jupiter LED Lighting
Specialty: Retail
Number of employees: 5 to 9 employees Employees number: 5 to 9 employees

i have been very happy with not just the ease of use and works

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Likes Best

it has brought our phone system to a level that allows us to give a very professional feel in every call.

Likes Least

it some times drops calls. that in its self isnt to bad because that dosent happen very often.

Recommendations

not much it is very easy to use. and the time im one the phone i dont have any complants.

 
 

from Great American Restoration Services Inc
Specialty: Other
Number of employees: 5 to 9 employees Employees number: 5 to 9 employees

Vonage - VoIP Phone Simplicity

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Likes Best

The Vonage VoIP phones along with the software are easy to learn and use.

Likes Least

Wait time for support when I have a pressing issue and I don't know how to do something can be frustrating

Recommendations

Speak with others who use this program to find out about all the available options

 
 

from Fonality
Specialty: Residential / Home Phone Service
Number of employees: 1 Employee Employees number: 1 Employee

Vonage is very easy to use

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N/A

Likes Best

Easy to use and plans are affordable. Ideal for home use or personal.

Likes Least

Limited use in control panel or software. It works from home but not really on call centers etc.

Recommendations

I think it helps if you can do more on the software like customize ring groups etc.

 
 

from AccessRN
Specialty: Healthcare
Number of employees: 101 to 1,000 employees Employees number: 101 to 1,000 employees

We have had a great experience since switching from 8x8

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Likes Best

Knowledgeable and very helpful. Knows how to help when I have issues

Likes Least

Sometimes the wait time can be long and when there are outages down times are long

Recommendations

Make sure to know exactly what you are looking for the software to do

 
 

from Florida Virtual School
Specialty: Education
Number of employees: More than 1,001 employees Employees number: More than 1,001 employees

A paid alternative to Google voice

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Likes Best

Vonage was the first VoIP service I used when starting my virtual school teaching job. Their customer service was great. My calls were very clear and the provided phone was decent quality. I had a very basic plan and it had a lot of coverage for the price.

Likes Least

Pricing was very frustrating. I could easily call in and haggle my bill to half of what it was. If you are allowing people to pay half price, why not just charge a lower rate to begin with?

Recommendations

My recommendation for others evaluating software like this is to make sure you consider all of your options. There are free services out there that provide almost everything Vonage provided to me.

 
 

from Upstream Investment Partners
Specialty: Finance
Number of employees: 5 to 9 employees Employees number: 5 to 9 employees

Challenging

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Likes Best

phones, access to voice mail online, ability to have phone follow me

Likes Least

dependability - service - I have been having problems with caller ID for 5 years

Recommendations

stay patient - work through your issues and do not let the support team try to skate the issues

 
 

from Upstream Investment Partners
Specialty: Finance
Number of employees: 101 to 1,000 employees Employees number: 101 to 1,000 employees

Vontage Review

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Likes Best

Like the VoIP system and the ease at which you can begin to use the product

Likes Least

Phones now very static, very poor reception. Working on upgrading system but it is taking a long time to roll out.

Recommendations

Make sure the specs match what you are looking for in a system.

 
 

from CDE Inc.
Specialty: Manufacturing
Number of employees: 20 to 50 employees Employees number: 20 to 50 employees

I'm a big fan

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Likes Best

Simplicity and much lower cost than landlines. Vonage let us have big company functionality at a low cost and the product allowed us to work from home and customers never knew.

Likes Least

Reports are good to start, but it's possible to outgrow them if your business grows large.

Recommendations

If you're running a business that's not a call center, definitely take a look at Vonage. If you have a call center and need for deep reporting, think twice.

 
 

from Legacy Properties
Specialty: Professional Services
Number of employees: 2 to 4 employees Employees number: 2 to 4 employees

Property Management Company and Vonage

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Likes Best

Always works, great pricing, easy interface to use (no training required) and amazing US based customer service.

Likes Least

I forgot my password once and password recovery was difficult.

Recommendations

Keep password handy in the case you forget or misplace. Easy to use and highly recommend service

 
 

from Deerfield Ranch Winery
Specialty: Retail
Number of employees: 15 to 19 employees Employees number: 15 to 19 employees

Wine Club manager

Ease-of-use

Functionality

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N/A

Likes Best

I love the fact that if we miss a call, I can then hear and read the voicemail that was left. (Reading is awesome because a lot of people mumble and I can read what they mumbled through)
I also really like the caller ID for both the calls coming in and also with the voicemail.

Likes Least

When the server goes down we don't have the ability to make phone calls. (Not really your problem though)

Recommendations

Give it a try... as soon as you begin to use it you'll love it.

 
 

from Deerfield Ranch Winery
Specialty: Retail
Number of employees: 15 to 19 employees Employees number: 15 to 19 employees

Overall great service.

Ease-of-use

Functionality

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N/A

Likes Best

Vonage is very user-friendly and intuitive. I love the technology to be able to track calls answered/made on graphs. Plus, the ease of call forwarding/redirecting is great.

Likes Least

It can have inexplicable "bugs" i.e. randomly hanging up on people or bad connections.

Recommendations

It is an overall great service for a business. Very easy to use and train people on how it works.

 
 

from Advanced Psychological Assessment, PC
Specialty: Healthcare
Number of employees: 1 Employee Employees number: 1 Employee

5+ Years with VOIP

Ease-of-use

Functionality

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Likes Best

The system is easy to use and relatively maintenance free. When I first started using the system it was a bit glitchy and the voice quality wasn't great, but I have no such complaints anymore. I like the fact that the number travels with me where ever I am.

Likes Least

The website and smartphone app need some updating and upgrades. The website appears to be based on old code and does not have the level of functionality and ease of use that we would expect from a tech company. The smartphone app, which I use on an android device, well, I just use Skype instead.

Recommendations

Overall, this is a good system with good value for the money.

 
 

from Deerfield Ranch Winery
Specialty: Other
Number of employees: 20 to 50 employees Employees number: 20 to 50 employees

Great features, people and savings. VOiP call quality is what it is.

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Likes Best

We've been with the service since it was Vocalocity and compared to other VOiP telephony providers, their software and support was superior especially when you look at the price. Now there's more parity in the market place but at the time, it was a huge gamechanger for us, since we couldn't afford a traditional PBX. The support team is U.S. based and the call center is in Georgia. They've been nothing but friendly and actually helpful. This is crucial since VOiP is a very advanced, technical type of service.

Likes Least

VOiP is what it is. It's dependent on both your internet service, the connection to their servers, and their servers themselves. Occasionally their service is down, occasionally the call quality is poor. Sometimes it's on their end, sometimes it's local. You're just not going to have the quality consistency of a regular telephone line. That being said, the features that you get with VOiP balance it out.

Recommendations

It depends on what your needs are. If you need a more sophisticated, multi-extension, phone system then VOiP is the way to go in terms of cost and value. Vonage Business Solutions is an industry leader with a full featured platform and a great support team.

 
 

from Pixel Puppy Productions
Specialty: Media and Entertainment
Number of employees: 2 to 4 employees Employees number: 2 to 4 employees

Perfectly Adequate

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Likes Best

It comes at a pretty decent price and it does what it is supposed to. I haven't had many problems.

Likes Least

Like most things, it has it's glitches here and there, but for the most part it works fine.

Recommendations

Go with whatever will give you the least amount of headaches.

 
 

from Scality
Specialty: Other
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

My experience with Vonage

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Likes Best

I think it's pretty cost effective and does the job. There are a lot of both brick and mortar and online stores that carry it.

Likes Least

I think you have to put in too much research in getting it set up and understanding the business model.

Recommendations

To me, it's the same as many of the options out there. I don't think it's better or worse than any of the other options.

 
 
 
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