AutoTraker vs NAPA TRACS
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.9 / 5
4.1 / 5
Value for Money
4.7 / 5
4.2 / 5
Customer Support
4.9 / 5
4.4 / 5
Functionality
4.5 / 5
4.1 / 5
Last Review Written
November 14, 2022
September 3, 2024
Pros/Cons
Pros
- I have recommended Auto Tracker to several other shop owners and they love it and can't thank me enough for introducing them to Bob.
- Great software, user friendly, very detailed and completely compatible for what we do here at our shop. Even better customer service as well.
- I love my Auto Trackers software package. I allows me too keep track of my business, and for ease of billing & for the ability to easily mail out service reminders.
Cons
- Accidentally deleted a $6700 ticket and could not recover.
- Rob and the guys are alway there to help if there is a problem.
Pros
- The ease of writing and updating work orders is fantastic. I like that you can do everything from writing purchase orders to checking history and updating recommended service from one screen.
- Previously we had used AllData Manage and it could not look up vins or license plates and we love that we can do that through this program. The customer service is fantastic.
- It was a smooth integration, customer support is amazing. So wonderful to have a team behind the product to help us in the field.
Cons
- The same thing occurs if you edit a price, it automatically changes back. Frustrating if you don't realize before you invoice.
- It is very difficult to give a customer a discount on parts and have the discount show on the final repair order.
- I haven’t used the software long, but I find it a little difficult to use. Maybe with some more time I can get it figured out.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Advisor Recommendations & User Awards
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
