Bay-masteR vs Shopmonkey

Bay-masteR has 39 reviews and a rating of 4.49 / 5 stars vs Shopmonkey which has 182 reviews and a rating of 4.85 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.49 / 5 (39)
4.85 / 5 (182)
Ease-of-Use
4.5 / 5
5 / 5
Value for Money
4 / 5
5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
October 16, 2019
September 15, 2022
Pros/Cons
  • Pros

  • Their support staff is excellent and responsive to all of my needs. A recently released cloud version includes small changes that overall make it better than the old version.
  • At the price it is the best value of any program out there. Customer support is second to none.
  • Cons

  • I had trouble with the internet version. It would not close end of day without locking up.
  • Emulating a DOS based program would bring stability, it makes odd errors like switching customers and dates.
  • Pros

  • User friendly, easy to learn and a great layout overall. I love that we can two-way message clients, order parts and track our business success.
  • Its easy to use platform is wonderful for both in-house and customers.
  • Cons

  • The only con has nothing to do with Shopmonkey's software, only my lack of knowledge on Quickbooks.
  • BMP wallpaper that I'll miss. Remind me of my youth spent with windows 3.1 playing DOOM.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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