My bottom line showed an immediate increase in daily sales. I'm bringing in more money because I'm not missing items that were repaired or should have been added to the R.O.

It is rather difficult to find previous repairs for 1 customer.

I like the ease of adding customers and creating work orders.

Its super easy to use and train guys on. Allows my inventory to be tracked as well as my guys to clock in and out on jobs allowing us to bill out as much of our time as possible.

It’s been great and I plan on using for a long time.

I am disappointed that the Customer gets left out in the cold. So if you are looking to serve your Customers you may want to look elsewhere.

Easy to get started using, no crashes, great customer service, does everything I need, best price.

I like the amount  of data this program stores and the reports your able to run. At this price point your getting a good value.

Any time we have a question,  the never hesitate to help us out and walk us through any new feature or problem we may be having.

The daily jobs r listed nicely and love how it keeps track of mechanic times.

All in all, I am very pleased with your program and it has helped us tremendously in keeping repair records of our equipment.

We have been using the program for a few months now and its great for managing our small shop. Easy to setup and use with great customer support.

Difficulty to link it with electronic catalogues.

I spent $500 on Quickbooks Premier and was completely dissatisfied with it. It was only capable of holding 14,500 lines of inventory as well as being very difficult to use.

Very solid database, easy to navigate, endless options and features, can be used for simple or complex tasks, great customer support, excellent price.

The only flaw it has for us is the fact that we cant track cores or do core tax that Oklahoma charges but we don't get back.

I like that this software is easy to use and teach to new technicians.

The software is at a great price point, the purchased version does not expire (like our past program).

Not computer savvy at all and its very easy to set up and use.

The ease of the software is the best. My husband can even use this program and he is not very computer savvy.

I have been more than happy with this product from day one - we have been using it for over 4 years now and have no plans to change.

The guys are quick to fix issues and make improvements, great company to work with.

Great software and the customer service is awesome. These guys are very professional and helpful.

There really is no Con w/ Digital Wrench in my opinion, the only thing it doesn't do the $10,000 systems do is integrate the parts vendors info via automatic web download.

This software was great for me as an inisial business just because of the price point.but after using the program I couldn't be more satisfied and the tech and customer service is outstanding.

Working with r.o writer has been the most difficult part of doing business.

But on very minor issues, they've failed as much as half the time to call me back. Calls to tech support rarely reach someone who can fix your problem.

It's a shame this company took such a bad turn to the worst. After all these years I am actively looking.

The second worst problem is lack of user input. There are several areas in the program that work...but require many extra steps that could be reduced with minor coding additions.

Our experience is GREAT. Customer service is always exceptional, and the product has made our business so much easier to manage.

I am upset that I didn't migrate to Generation 2 sooner.

There are other issues, but the tech support is very bad.

Not only in grosses on sales, but on efficiencies. It makes ordering part very easy and you can compare competitors pricing.

What we like about RO Writer is the ease of use and the ability to navigate through the Software.

I think the number of steps that it takes to close out the repair order when final to pay  is to long , customer gets a little upset sometimes.

After 24 years using R O Writer I have to say this new software is crap. More money and a lot of wasted time getting it to work correctly.

System crashes constantly every day. The Tech Support is the worst.

When there is a windows update it kills your license, not everytime and not on every computer. Database corruption wore us out.

Overall a good and logically laid out program for automotive repair facilities.

My sales and support reps are great and are ready to offer any advice or guidance needed to continue to improve our experience with RO Writer.

Our CPA recommends it also as it is very powerful in that feature. The Support team is awesome.

It truly was the best ever ! it was a money machine, awesome records , tracking of techs, mor reports than you could ever need, inventory control, parts ordering, they had the bases covered.

Constant interuptions in service with NO tech support. Having to wait over 2 weeks for a call back only to have them tell you they have no record of the original call/ problem.

Has text capabilities from Service writer to customer and allows customer to text back for increased approval times;  etc.

Labor guide was not useful. Froze all the time and closed the program out and lost work.

It worked for as long as we used it, easy to use.

It is very user friendly. I would recommend this system to customers and family and friends.

RO Writer is the ideal way to manage your shop. Seamlessly integrates with VirtualVehicle, and Quickbooks.

The scheduler, DVI Suite, matrix gives us the ability to maximize each repair order.

Had a bad experience with Mitchell 1 and would not recommend that to anyone.

That said, we have suffered from constant technical problems over the last several years.

RO Writer tech support has required us to spend a small fortune updating and replacing network hardware(including our server) to fix the technical problems, but the problems were never fixed.

This is an add on feature, but does more to drag this archaic platform into this century than anything else. That said RO Writer functions as a great shop management system in 1999.

The system is well built and is VERY customizable so we can build it more to our everyday use. I like the fact that is integrates World Pac as that is our main parts source.

Very user friendly and great customer support- New user can use this software almost immediately without too many obstacles. Great  and almost seamless integration to QuickBooks.

The ease of creating repair orders and how the flow of the program operated, it is focused for the automotive repair world.

Sales Manager AC is great! showed us the new features for RO Writer and explained them to us. He has great Customer Service.

US Dollar

Digital Wrench is a repair order software for small, medium and large repair shops.  Maintaining work orders, customer history, income tracking, inventory maintenance and tracking hours worked are common features that this software offers.


The software was created to serve a variety of repair businesses including OPE, ATV, Motorcycle, golf, RV, Diesel Truck, marine and many other kind of repair shops. With its inventory tracking feature, Digital Wrench repair shop owners can track items sold, parts purchased and labor costs.

Digital Wrench provides templates that save owners time when generating invoices and work orders. Additionally, owners can track a work order throughout its lifecycle.



LongDescription

Labor Rates

Purchase Order Management

User Management

Customizable Reports

Repair Tracking

Order Management

Invoice Management

Customer Database

Scheduling

Data Import/Export

VIN Lookup

Sales Reports

Inventory Tracking

Historical Reporting

Boat Maintenance

Labor Cost Reporting

Service History

Invoice Processing

Reporting & Statistics

Reminders

Automated Scheduling

Estimating

Work Order Management

Billing & Invoicing

Employee Scheduling

Appointment Management

Job Tracking

Summary Reports

Client Management

Quotes/Estimates

Customer History

Point of Sale (POS)

Appointment Scheduling

Maintenance Scheduling

Inventory Management

Alerts/Notifications

Multi-Location

Windows 7

Windows Vista

Windows XP

Windows 2000

Windows 8

Windows 10

Subscription pricing is $39.95 per month then $20  for each computer after that. Subscription includes upgrades to the software and support.

Businesses can also purchase for as low as $595, $300 per computer after that. Purchase includes one year of upgrades and support. Support after the first year is $250 a year and includes upgrades to the software.

Email/Help Desk

FAQs/Forum

Phone Support

Self-Employed

2-10

11-50

51-200

Digital Wrench

Live Online

Documentation

Videos

R.O. Writer is a comprehensive auto repair shop software built to help owners optimize every aspect of their business, from service writing to invoicing to customer communications. It is the most feature-rich shop management solution on the market. Now offering R.O. Writer Hybrid Cloud - experience the future of R.O. Writer with seamless real-time data sync, secure data backups, intuitive cloud-based reporting, and reliable data storage designed for busy shop owners like you.

Accounting

VIN Decoder

Parts Management

Vehicle Tracking

Inventory Control

Contact Database

Payroll Management

Job Costing

Electronic Payments

SMS Messaging

Progress Tracking

Employee Time Clock

Transaction History

QuickBooks Integration

Cost Tracking

Performance Metrics

Activity Dashboard

Inspection Management

Third-Party Integrations

Access Controls/Permissions

Accounting Integration

Email Alerts

Communication Management

Workflow Management

Progress Reports

Visit https://info.rowriter.com/pricing/ and book a demo today for custom pricing to suit your shop's individual needs.

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