Compulink Healthcare Solutions


 

Compulink Healthcare Solutions is an integrated hybrid medical solution that provides medical service providers functionalities such as electronic health records (EHR), practice management, revenue cycle management, inventory management, optical POS and practice automation, which help them to manage patient care and practices' profits. The solution can either be deployed on-premise or hosted in the cloud.

Compulink Healthcare Solutions can be tailored to suit various specialties such as chiropractic, dermatology, eye care, gastroenterology, ophthalmology, orthopedic, otolaryngology, podiatry, rheumatology and urology. The solution features lab integration, patient scheduling capabilities, electronic billing, patient registration, reporting and a HIPAA-compliant patient portal.

Compulink Healthcare Solution's billing module offers features such as eligibility inquiries, credit card processing, EDI support, inventory control and more. The practice automation application features electronic pharmacy connection, electronic renewal processing and multilingual patient handouts.

Services are offered on a monthly subscription basis. Individual modules for on-premise deployment can also be bought for a one-time fee. Support is available via phone, email and other online resources.

 

Compulink Healthcare Solutions - Compulink Healthcare Solutions Dermatology EHR
 
  • Compulink Healthcare Solutions - Compulink Healthcare Solutions Dermatology EHR
    Compulink Healthcare Solutions Dermatology EHR
  • Compulink Healthcare Solutions - Compulink Healthcare Solutions Eye Care EHR
    Compulink Healthcare Solutions Eye Care EHR
  • Compulink Healthcare Solutions - Compulink Healthcare Solutions Orthopaedic EHR
    Compulink Healthcare Solutions Orthopaedic EHR
  • Compulink Healthcare Solutions - Compulink Healthcare Solutions Otolaryngology EHR
    Compulink Healthcare Solutions Otolaryngology EHR
  • Compulink Healthcare Solutions - Compulink Healthcare Solutions Podiatry EHR
    Compulink Healthcare Solutions Podiatry EHR
  • Compulink Healthcare Solutions - Compulink Healthcare Solutions Urology EHR
    Compulink Healthcare Solutions Urology EHR
Supported Operating System(s):
Windows 7, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

141 Reviews of Compulink Healthcare Solutions

 

Start your review of Compulink Healthcare Solutions

Click to start
https://www.softwareadvice.com/medical/compulink-review/
Software Advice Reviews (118)
More Reviews (23)

Showing 1-20 of 118

Amit from CloudWorkers
Specialty: Hospital
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

All the previous visits and findings can be documented, not all software provide this feature.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Everything is great about this software, a must for a medical records' company.

Pros

Physician's performance can be assessed. It is always nice to have a dedicated staff working for you. Auto-populate feature is kinda useful.

Cons

Negatives are not tracked at all, also some negatives are useful to assess the progress of the patient. I would like to see it integrated with physician's review in google.

Review Source
 
 

Steve from Cleveland Sight Center
Specialty: Other specialty
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Not what we were promised

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Really was hoping this company actually had the goods, but have been extremely disappointed. Be VERY careful before purchasing...

Pros

Compulink has some great features such as SmartFunctions and PractiWatch and Patient Action Items, etc.
Support staff is very responsive and helpful
OK if you are only using for basic Eyecare or typical Psych practices
Nice Psych Group Note feature (IF it worked....)

Cons

Appt. Scheduler is very outdated, and no interface with Outlook
They don't seem to move very fast in fixing bugs
Implementation and QA teams seem to need much improvement
list of Limitations are adding up and causing many delays for our go-live
Perhaps they have too many different specialty versions for them to maintain?

Review Source
 
 

Sharaine from Choices Therapy Services
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Frustrated, complicated, and expensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I feel like there should be a better training program. Walked away feeling I had to teach myself more than what I learned in tranings. The program is complicated, has many layers. Not as comprehensive as the marketing says.

Pros

The options ... making it so it can really fit your company as much as you can, tabs are functional and used a lot.

Cons

Complicated, hard to understand, initial training is mimimal, & expensive to continue. Was so disappointed in the process of it. Felt like we were alone for most of it. Still uses DSM IV language. Not substance abuse friendly.

Review Source
 
 

Patty from Gookomis Endaad
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Changing over to Compulink's Advantage, Addiction has been a good decision. We now have the opportunity to provide significant reporting on the population we serve and deeper financial outcomes to be used for Quality Improvement.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our switch from an electronic health record, specifically developed for primary care to Compulink's Advantage Addiction that provides documentation around behavioral health has been a good decision.There are few options available in this service field that is as flexible as Compulink. I look forward to more in-patient treatment facilities coming on board so that a consoritum of users can work together and provide additional support.

Pros

Advantage provides an immediate snapshot of a client for easy lookup and editing. Compulink's Coordinator and Trainer has been readily available to all staff to answer to the issues and any questions that come up, allowing for limited downtime or productivity. I am sure as we gain more experience, our utilization can only improve. I expect that Advantage will provide us with the necessary work process mandated by state statutes and optimal business practices.

Cons

I understand Gookomis Endaad may be the first in-patient treatment facility, which has been somewhat challenging to meet our basic needs. However, Compulink perseveres in modifying the product as we gain more experience. There are also some basic modifications that will be shared for consideration to process billing more efficiently. I would also recommend modifications to the training process. A better initial discussion regarding the implementation timelines in layman's terms would alleviate many of the pressures on the customers side, especially when there is limited IT support.

Review Source
 
 

Paige from Medical Practice
Specialty: Optometry
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Outdated software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are starting out new, avoid this product. If you work at an existing practice that has been using this product for a long time, do your best to learn it and do not feel bad if you feel bogged down by it.

Pros

Relatively inexpensive although you do get what you pay for which is software that is often difficult to use.

Cons

Difficult to use with a Mac. Very cluttered and full of features that are not useful for busy doctors.

Review Source
 
 

Aimee from Eye care
Specialty: Optometry
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

I have worked with several different optometric programs and this has been the worst to learn by far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is by far the hardest program to learn and I have worked on many others!

Pros

I honestly wish there was one thing I find positive about this but after having other programs I have nothing good
To say about this!

Cons

click here, double click there! It is way too much! Not user friendly at all! Doesn’t easily link patients together! Time clock is horrible! Always have to make sure it registered my login! There are much easier ways of doing things and Compulink seems to make everything harder and more complex than necessary!constantly having to press
Escape because it freezes up on me right while the patient is in front of me!

Review Source
 
 

Paul from Senior Sight, Inc.
Specialty: Optometry
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

My best employee

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Wish I had acquired sooner for my practice.

Pros

Makes my patient documentation easy. Great applicable updates. Customer support has always been prompt and caring. Has been my best employee.

Review Source
 
 

Danny from Optometry
Specialty: Optometry
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's better than a stone tablet. But barely. This requires 100 characters to submit but I can't think of 100 letters of positive for this absolute garbage.

Cons

It's worse than all of the other EHRs I have ever used (5). I highly doubt that the people who code this program actually have ever used it in a practical setting. It updates like crazy and shuts you out of the system and there are few universal truths in this world but one of them is, when compulink updates, you can be sure it will be worse than it was before it updated

Review Source
 
 

Eileen from A Center for VisionCare #2501
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Compulink has great support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

overall cannot have it all. Does a good job!

Pros

When I email or call for phone support. Compluink will get back to me. The employees they have are knowledgable.

Cons

The implementation and training needs more follow up and planning. I would of like to see a better plan.

Review Source
 
 

Sandra from SilverStar Medical Billing Service LLC
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very in-depth system. Reports are thorough and you can choose what you want to see on the reports. Claims are easy to submit.

Cons

Doesn't have multiple screens like other software (Kareo). Would be nice to bring up more than one patient to look at and compare, if needed. Patient statements still look like DOS statements - not with the times...

Review Source
 
 

Shaune from Black Rock Vision Center
Specialty: Optometry
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Lots of customization, high learning curve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Lots of customization options. Many ways to make it your own and tweak the flow to match your office needs. Templates are flexible and allow you to make an exam chart that matches exactly what you are doing. It is constantly being updated and Compulink is always asking for feedback to help improve the software.

Cons

The customization is a boon but also a curse. It makes it harder to learn the software and having some experience with coding is necessary to get the full potential out of the software. The training process isn't straight forward though a large training manual and videos exist it takes time to sift through the information.

Review Source
 
 

Tiffany from CFGC
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Lackluster experience with Compulink PsychAdvantage

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It has the ability to do a vast number of things. It has a lot of different reports you can run depending on what you are wanting.

Cons

We frequently have issues and it takes a while for them to resolve the issues. We are always told to simply update the software even though we just did an update a few days before. There also is no way to make sure that all billed visits have been documented.

Review Source
 
 

Steven from Steven Pinson, OD PA
Specialty: Optometry
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Zero customer service, training less than good, say they will correct things and never do, not at all intuitive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Look elsewhere.

Pros

That I have gotten use to it. I think of changing, but dread the process, AGAIN. Electronic billing.

Cons

Just about everything. Customer service is atrocious. Lose cloud 10-20x/day, but does recover w/in 10". Date and phone should move to left most field and goes to wherever you click. Open new drop down and then have to click on a field because the cursor is not in the drop down. Iris in SLE has about 10 characters. Bookeeper says ledger is awful. Click, click, click, click. It goes on and on.....

Review Source
 
 

Stephanie from SHVC
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Compulink

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use, trainers are very useful and helpful. My last implementation coordinator was helpful and walked every step of the way.

Cons

Servers going down, 2ice in 2 days. My first implementation coordinator wasnt helpful at all. All he talked about was the football team that we are associated with.

Review Source
 
 

Alana from Woodbury optical studio, inc.
Specialty: Ophthalmology
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

I've used Compulink advantage for 25 years and software training/help is outstanding and beyond compare.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Add Gateway clearinghouse.

Pros

Lots of customizing options. Always improving and adding features along with new technology. Phenomenal software assistance.

Cons

Remote-in feature instead of purchasing Remote-in options vs purchasing licenses would significantly lower costs to provider. Emdeon does not offer ERA to two major NY insurance companies for our practice.

Review Source
 
 

Sarah from Hearing Consultants
Specialty: Other specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Just getting started

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Very easy to customize. Company is open to adding features. Has been around for quite a while, which is reassuring. Cloud access is a big plus for our multi-site practice. Audiology integration with NOAH right out of the box was a big selling feature. Was able to do an unlimited claims option that made for higher, but level monthly costs, which made the change easier for our practice owner to swallow. Our old billing-only software was grandfathered in an unlimited plan. Search functions seem particularly robust on this software.

Cons

Learning curve for our staff is steep, but appears to be manageable. Could be more colorful for the staff who look at it for 8 hours a day. A few staff members were hoping we chose a system that looked more like an app., though that one was priced much higher and did not have EHR.

Review Source
 
 

Sean from Pittsburgh Pastoral Institute
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

CompuLink is challenging.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

CompuLink offers some excellent tools to complete the billing of sessions. CompuLink is also good at continuing to offer new functionality to its program offerings.

Cons

CompuLink is not intuitive to use. Their customer service is excellent except that I cannot speak to someone right away. I have to wait and ask for a phone call when I know that I will be available later in the day or at another time. CompuLink's tools to alter the product are not intuitive either. Some of their products could be further enhanced.

 
 

Andi from Baltimore Eye Physicians
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

We call them Compu-stink

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I wish I could go back in time. I was so naive.

Pros

I like their instant messaging system. And their ICD9 conversion to ICD10 was done very well.

Cons

Customer service is EXTREMELY expensive. And they will sometimes NEVER call you back. I'm still waiting for Sangit to call me from a problem I've had since 2015! We have been using them since 2012, everything was set up wrong and we have had constant problems since. We have regretted going with them but are now stuck with them because we've sunk so much money into it. We even had to hire an IT person who is on call for when something goes wrong. Their support is full of people who don't even know how the software works and will tie up your computer trying to figure things out for hours. We dread running their updates because, while they fix some bugs, they implement a whole slew of new ones. We seriously feel like beta testers. They should be paying us because we are the ones figuring out the problems for them. If you complain too much, they will blacklist you and no one will return your calls. And there's no one you can submit formal complaints to. It just falls on dead ears. This is not the way a good company should be run. Their salespersons will tell you anything you want to get you to sign with them. A lot of the initial things we made a point to ask about when meeting with them were nothing like they promised. And when you bring it up to them, they make excuses and say that it's ridiculous for us to expect it to run like that.

 
 

Mary from The Ross Center
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Compulink is outdated and not planning to update

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Go elsewhere!

Pros

It is pretty easy to get in touch with support people
There are lots of reports that you can run
Its inexpensive

Cons

The biggest con we had was not being able to electronically prescribe controlled substances, even after NY state mandated it. They are still working on it and it been 3 years. Their eprescribe function is woefully out of date, and their ICD 10 codes are incomplete. They are putting almost no money into keeping the system up to date and it really shows. I would stay away as I see this company as going nowhere and whoever uses this software will be shopping for a new one shortly

 
 

Olumuyiwa from Pizzazz Hospital
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Value for Money

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Good value for money.

Pros

It's easy to use plus it's cost effective. Customer support is top notch. I also love the fact that it's iPad enabled.

Cons

Customer support can sometimes be a nightmare when you are to get across to them. Not all customers can afford apple product. Android compatibility will be an added advantage.

 
 
 
Write a Review
Showing 1-20 of 23


July 2018

July 2018

Compulink is a very easy to learn and intuitive program.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that you can auto populated 'positives' and that you can forward exam findings from last visit.

Cons

What I like least about Compulink is that it doesn't track your patient count for you. This makes it difficult at a school for the students.

Review Source: Capterra
 

Peter from Campus Eye Center
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Poor support. Outdated coding. Constant problems.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Marginal medical software that is specialty specific. Lots of frustration teaching me patience and tolerance.

Pros

Decent billing WHEN IT WORKS. Decent scheduling WHEN IT WORKS. Substandard EHR WHEN IT WORKS. Ophthalmology specific.

Cons

Poor reliability. Poor service. Lots of unkept promises of improvements and fixes. NO INTEGRITY! Unfortunately the pain of switching once you are on the software is intense.

Review Source: Capterra
 

Nicole from Grove City Optical

April 2018

April 2018

I wish we had this back!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This was the original software in my office and I miss it so much! It was way easier to navigate through

Cons

Not a word I can say bad about this software. It was easy to learn, easy to navigate and I loved it!

Review Source: Capterra
 

Leah from Contract/Self Employed

April 2018

April 2018

Strange layout and not very user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I main thing that I like is that it is not a slow program. It loads fast from page to page, function to function.

Cons

The layout is strange, tabs are small and arranged oddly. You have use alot of tabs to view info and payment entry is also odd.

Review Source: Capterra
 

Carrie from Regal Oak Counseling, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Consistently Great Experience with Compulink

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Total practice management with reliability and ease of use

Pros

The functionality, flexibility, and extensive nature of the software is impressive to say the least. It
is an affordable option that makes practice management and billing simple. There is a bit of a learning curve, but every person from sales to customer service has gone out of their way to help in all areas needed and to consistently respond to support requests. Training new people on the software has gone well. It is a powerful program that Compulink is consistently working to improve, listening to user feedback. I am relieved we went with Compulink, as we recently had Tsome rather extensive growth. the program has handled our growth without a hiccup and allowed things to continue running smooth. Perfect? No. Worth it? Definitely. Overall, they are highly recommended. There is not one area where Compulink promised and did not deliver. Their staff is professional, the tech support is knowledgeable, and everyone works hard to ensure our success. So thankful for Compulink!

Cons

Learning curve is moderate to heavy depending on experience, but comparable to the powerful nature of the software. Having some minor issues with insurance information no importing from the web registration.

Review Source: Capterra
 

Shelbie from Unleashing Hope Counseling
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Overall good product for a large agency, but not very easy to use and expensive for solo practice.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was a good product for large agency and supervisor work. It was also good for highly detailed treatment plans and progress notes.

Pros

I liked the ability to be very detailed in treatment planning and progress notes if I needed. I also liked the 'load previous note' so that I only had to update changes from session to session and could write progress notes fairly quickly. Psych Advantage was also easy to use as a supervisor, as I could view interns notes for feedback.

Cons

Its complicated to use, as many of our therapists needed hours of training. We had many part time therapists and it seemed cumbersome for them to remember all the steps when they weren't using it every day.

I also didn't like that there are so many individual tabs/pages for each client note. Going to private solo practice I decided to use another product, as psych advantage is more cumbersome and expensive than other EHR.

Review Source: Capterra
 

Shauna from Family Eye Clinic
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Compulink is very user friendly, easy to train staff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

it works very well in an optometry office

Pros

Mostly that it is easy to use. Most screens are self explanatory and do not require a lot of explanation. Things are easy to find.

Cons

Any custom functions can be overridden in upgrades and have less support for the custom forms. As newer practice manager, learning the building of the templates and how to make changes to them can be a bit overwhelming. I have worked on the compulink system for over 11 years and some of the set ups of the system are difficult to navigate.

Review Source: Capterra
 

Melly from Vision Pro

March 2017

March 2017

Compulink and CLX

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Is anyone else using CLX to place contact lens orders through Compulink? We started using the integration a couple of years ago and it's really helped save our team time since we only have to enter CL order details once in Compulink and has reduced human error. We've also used the reports it provides to really get a good look at our contact lens business and how we can improve. They invited us to a session at VEE on using your practice data to better compete with online contact lens reorders. Here's the link in the invite - thought other Compulink users might find interesting as well http://www.clxsystem.com/vision-expo-east.html

Review Source: Capterra
 

D from Ultimate Vision

October 2016

October 2016

a one trick pony

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've had this system for almost a year, but had it in another office 15 yrs ago. It was terrible then and it hasn't gotten any better. Support can take days to call you back. The ridiculous thing about this software is that it's extremely complex, yet you can still only do one thing at a time. So if you're trying to make an appointment and someone needs to get something dispensed, you have to close out of the scheduler and dispense, then come back to the scheduler. Or vice versa, you can be dispensing, need to make an appointment, but can't do it, because you're in the scheduler. We're typically working with multiple patients with limited staff, and this software is NOT up to handling multi tasking. Data entry is all over the place, as some places have pull down menus, while others have type in entry boxes. There's like 30 different premade exam setups that come with it, but you really only need 4 or 5, yet you can't get rid of all the others from that drop down screen, so you're always having to search for what you want. It can't properly add, so when you're checking somebody out, you have to manually add up what the patient owes, because the system will overcharge them by some odd and varying amount. Don't waste your time with this software.

Pros

None

Cons

It's not able to multitask in any way shape or form. It's stupidly complicated for everything you try to do. Even basic stuff is not user friendly.

Advice to Others

Don't waste your time with it.

Review Source: Capterra
 

Erin from CFS

January 2016

January 2016

Have used this in practice for 4 years

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This program is a nightmare. It is not user friendly, the interface is archaic, it has weird bugs, it is NOT intuitive at all. All the clinicians I work with hate this program but my boss isn't savvy enough to look into new options. We have had a complete meltdown this week of the program, which is why I am on this site desperately hunting for new software I can try to talk my boss into. We had the program freeze up this week and probably spent 16 hours on the phone w their tech support trying to fix it. After multiple attempts, the tech guy told our secretary he's have to quit trying because he couldn't figure out what the problem was- and that he'd have to take it to the team to work on before he could fix it. So I left work yesterday having not completed a single therapy note. Grrrrr....

Review Source: Capterra
 

Lowell from Dr. Lowell C. Ware Eye Care

December 2015

December 2015

I had a very helpful tutorial with Rachel Nelson assisting me with meaningful use objectives.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Meaningful use is very complex, but Rachel explained it to me in a very helpful way and assisted me in meeting the new objectives for stage 2 meaningful use. I can now report that I will met all the objectives for 2015 and I am able to track my progress every day. Thank you Rachel Nelson!

Review Source: Capterra
 

Mark from Vision Health Institute

August 2015

August 2015

After 15 years with Compulink - I made the right decision

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have had Compulink now for over 15 years and have enjoyed the flexibility and ease of the software.
The high points are numerous, from the EHR to the optical inventory management, from the patient web registration to the EOB posting, not to mention the response time for call backs to our office.

We have been using the EHR component for 8 years and have enjoyed the ability to design our own custom tabs and exam forms. We also integrated all of our diagnostic instruments into compulink which has saved the staff a lot of time. We have the A/R, OCT, retinal camera, topographer, visual field and anterior segment cameras all linked into our EHR so that after a couple clicks of the mouse this information is downloaded into the patients medical record. The viewing software in compulink (to view the diagnostic images) is so comprehensive that we did not need to go to a third party platform such as FORUM or Synergy.

Optical inventory goes by very quickly with the use of a handheld scanner. This scanner is also used for checking out products from inventory on retail sales.

One of the most outstanding features of compulink is their web-registration. The patients are directed to go to our website to complete their online paperwork ie demographics, family and health information including meds and allergies along with all of their medical and vision plan information. Once the patient arrives in the office all of this data is transferred to the medical record. Talk about saving time! New patients can be taken back to pretesting within 5 minutes of their arrival to the office.

One of the major problems that I see on these review sites is the slow response time for the software companies to get back to you concerning an issue. I can honestly say that this has never been a issue with compulink. Although if I had one issue it would be for them to have the call center open on weekends.

The opticians have an easy time with the spectacle Rx screen. We limit the choices they have to choose from based upon what we want them to sell and we are able to incorporate packages such as ie Recreational sunglasses that will have highend AR, Polarized and UV treatment all at the click of one button.

I have not had any real issues while with compulink, they do update their software every 2-3 months which I feel is an advantage. Overall I would grade them 9.5/10

Review Source: Capterra
 

Elsa from Golden Optometric

August 2015

August 2015

Compulink was the only practice management software that met all of our complicated needs!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have multiple offices that are all linked. We needed a system that could treat each office as an individual practice, while still being able to group all of them together as one. Because Compulink is so customizable, it is able to do this with ease. Customer support is great. I can send an email (instead of waiting on the phone) and they respond promptly. Cole, in the IT department, is super knowledgeable and is always willing to assist me (or my IT team) with whatever questions we may have. Compulink continues to meet, and exceeds, all of our software needs.

Review Source: Capterra
 

Melissa from Firm Foundations Counseling & Wellness

August 2015

August 2015

Psych Advantage is the EHR system for Mental Health Professionals!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been using Psych Advantage by Compulink since April. We are thrilled with what it has done for the flow of business operations and chart compliance. It took quite a bit of admin (myself the Executive Director and our CBO) time to set up and customize and we continue to make modification to meet our clinical and research needs. I would say, if your practice has 4 or more clinicians, this product should definitely be on your list to try out. It is expensive but worth every $ we have spent so far. Our staff say that after minimal training (less than 3 hrs each) they can work the system without much issue. They also say that it has decreased their paperwork time significantly. Would be happy to share more information with anyone interested.

Review Source: Capterra
 

LeAnn from Larry J Bonderud OD

August 2015

August 2015

Compulink has the best customer service reps around!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Compulink is easy to use, updates are frequent and keep you up to date on changes with EHR technology and requirements. Training is always available. The best part of this software is their customer service. They are quick to return calls and go above and beyond to solve issues.

Review Source: Capterra
 

Terry from Cranberry Counseling PC

August 2015

August 2015

Awesome software with every feature a psychologist would ever need, fully integrated!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I love this software. It integrates features I previously had to have separate programs for. The billing component is comprehensive, the EDI feature speeds claims, electronic health records section that has all sorts of highly useful features (like client education resources, assessment tools for clients, even help deciding CPT and diagnosis codes), and the practice management has more reports that you'd ever need! Plus screens are customizable. Drawbacks include the heavy initial time to implement and learn the program (setting up many database tables so that future use will be easy. Free training and support are very helpful and pleasant.

Review Source: Capterra
 

Chester from Visionarium Optometry

August 2015

August 2015

Complete and Comprehensive Practice Management Software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Had this software for more than 20 years and have seen it evolve from a DOS system to a Windows system. EMR part of the software is very good. Like the equipment interface. Billing, Recall, and Inventory functions are good.
Software support is good, but response time can take a while. Problems always get fixed. I like the online seminars. There is a lot of functions that I have not used.
Difficult to customize the software. It can be done, but too complicated for me to figure out.

Review Source: Capterra
 

Gwen from Community Eyecare Inc

August 2015

August 2015

Compulink stays current on the constant changes in healthcare.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I like that Compulink is always updating and staying current with the forever changing world of healthcare. The ease of emailing support is a plus, I just wish they would call back and not have me restate what my issue is that I put in the email.
If there is any suggestions, they make a note of what we would like to see and when that happens they notify us. I think this is great customer service-thinking about what would make our days easier and then trying to make that happen.
All the reports that we can run at any given time is a huge help at the end of the month.
I would recommend Compulink to all our colleagues.

Review Source: Capterra
 

john from family eyecare center

July 2015

July 2015

have used since 1992, offers everything: inventory, EHR, appts, ledger, recall, written communicatio

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

have used since 1992, offers everything: inventory, EHR, appts, ledger, recall, written communication via open office . Has free tutorials for staff and doctor, free classes at Vision Expo. Restored from a backup to a new computer. My only negative is the drawing capability in the exam screen is not as good as it used to be. I customized my exam screens via screenwriter and use a lot of drop downs because I type slow.

Review Source: Capterra
 

Shannon from VisionFirst

June 2015

June 2015

I am an Eyecare Advantage with 10+ years experience in a multi-doctor multi-location practice.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Eyecare Advantage is geared for the optical industry and customization of the software makes our jobs much easier. Compulink offers excellent support six days a week which puts my mind at ease that help is only a phone call away. I like the fact Compulink offers various support departments depending on my question or issue and I do not get a random CSR. If I have a meaningful use question, I get directed to a meaningful use expert. If I have a billing question, I get routed to the EDI department, etc. Compulink offers a wide variety of training opportunities from live webinars to pre-recorded courses on every aspect of the software so companies can train as they see necessary and the training is available 24/7. As milestones happen in our industry such as implementation of ICD-10, Compulink keeps clients updated with resources continually available. Compulink offers a variety of a la carte features in addition to their software product such as Demand Force for automated texts and e-mail reminders to patients, etc. The software is overall user friendly and easy to program on the back-end. I do wish I had the capability to customize reports from within the software that was much more specific to the information I want to be on one report but having said that, I can pull the information needed from the built-in reports, I may just have to run two reports instead of just one. Overall very happy with this product and the functionality of it.

Review Source: Capterra
 
 
Write a Review