We have yet to find a problem or something we do not like.

Very easy to create new programs, activities, and facilities.

I do however have GREAT service from the phone and online chat feature. Those team members are quick to respond, ask for details to better understand and provide an accurate and effective result.

Staff is friendly, specific, quick to respond, and always there to help. Out of all the customer service needs with online services I have used over the years, Rec1 staff have clearly been the best.

There are quite a few basic very poor database development programming problems. Starting with problems with keeping the unique identifiers - unique.

This is a benefit when you have multiple admins as each person may work with different set ups easier.

The training was informative and the trainers were great at showing examples with our facilities, not just a mock up/sample facility. The functionality is great and very user friendly.

CivicPlus is an overall great company and their products are extremely useful.

The ease of use makes for ease in training and public use.

For the cost of 1% of our revenue, this service it's absolutely worth every penny.

A simple phone call to notify them of this will usually correct the problem within minutes or at the very least make them aware of it and get their tech department working on a fix for the problem.

Implementation was very smooth and the product has met most of our needs. We hope that as CR grows so does its ability to create new requsted features at a much more rapid rate.

So, if a user only selects 19 days out of the 20 max they can schedule the system only charges them $117 instead of the $124 I want charged.

As we complete the event or programming entry, our catalog of programs is done. The reporting options are expansive and extremely useful for budgeting purposes, program evaluations and trends.

My experience with CivicRec has been overall positive, yet I would still cautiously recommend the product.

I supported renewing the contract and I need my staff to be behind that decision. I need them to be confident in your product and customer service.

At times trying to get a report sent to your email can be very delayed.

In the set up of these facilities there is no way to set up the $124 rate.

Our only complaint when compared with other software companies comes from the lack of phone support. They do have an emergency line but generally, correspondence is done through email.

This is not a major problem but more so a minor inconvenience.

User Friendly, Seamless Integration and Endless Customization.

We feel we get excellent value for money with this product.

In addition, it is possible to retrieve the correct data from TOPdesk. Furthermore, the TOPdesk developers are continuously working on improving the product.

TOPdesk is a quality solution, supported by quality people and at a very affordable price.

Very specific pointed towards the IT world, such as for a printer defect. But not the ideal solution for a more general type of ITSM application.

No drag and drop for adding files to incidents.

We currently use Incident, Problem, Change and Operations Management successfully and are very excited about continuing to improve our processes with such a knowledgeable partner at our side.

TOPdesk is a good placeholder for tracking and maintaining customer updates & items in process.

Form designer is a bit limited and the advanced custom form development tool is difficult to use. A couple of elements of the product still need to be administered via an external tool.

TOPdesk is very easy to use. The software is full of useful functionalities.

Everything you need voor your incident, change and problem processes.

This prompted our work to be postponed for a couple of weeks. Months after, we sometimes have stimuli that just don't work well.

Changes are therefore made in no time. You also have the option to generate reports.

Wise to ask for a demo to help you decide, which is the best for your requirements.

Finally, I love the fact that the search feature is very dynamic and very fast which enables analysts to search very quick for a ticket.

The restriction to just 2 levels of an item. E.g. Main and Sub Category, Branch and Sub Branch.

TOPdesk has been a great asset enabling us to improve our customer service.

The customer support is excellent. The API enables you to build incorporations into other tools without dependence on marketplace applications.

The creation of tickets and the overal feel of topdesk isn't too difficult. Also the automatic importing of mails is a nice feature.

It helps businesses offer the best services to their consumers.

The worst part about topdesk, is learning how to use it.

Very good work done by TOPdesk leaves me in no doubt that it is one of the best companies currently in the field of help desks.

The User Interface with both self-service terminals and the manager portals is new, and we also like how recommended information articles appear instantly when an event happens.

One weakness, developing workflow-based email prompts is very complicated and time taking. Our implementation representative also had a rough time setting it up the trigger points to deal with.

This was a very big jump from our previous Service Desk management tool. It is very fast, has many features, is easy to use and has many different escalation routes.

The API provides an easy way for bulk updates to items in TopDesk to be applied.

It provides spectacular functions that allow you easily customizable construction. The interface is very intuitive.

It is probably best suited for smaller companies without a need to advanced routing. TOPdesk looks to be continuing to develop more modules.

This has been a great innovation and development. Great customer support, which is really important.

From 1st visit to build to launch everything was so professional. Everyone I spoke to was an excellent ambassador for the company.

Easy to use and gets you a clear overview over support cases.

No 24hr clock when regional setting is set to GMT.

The deadline function is also super helpful as it allows you to see when something needs to be seen to urgently.

The support team encourage you to adapt the system to complete new activities they have not as of yet thought of. The API and flows support built in by default make this a very powerful system.

The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.

TopDesk is easy to use and easy to get other teams up and running using it. We also find it easy to admin.

US Dollar

CivicPlus' Recreation Management solution is designed exclusively for local parks and rec departments by former parks and rec leaders.
 
Its comprehensive activity, facility, membership, staff, volunteer, and point-of-sale features are easy for staff to update and custom-configure each season. In addition, its intuitive navigation and integrated online payment functionality make it easy for people to sign up for classes, reserve facilities, and pay for memberships online, from any device, at any time of the day or night, boosting department revenue and community engagement.
 
With residents self-servicing their needs online, recreation staff members have more time to focus on the necessary community activity programing and park and facility maintenance initiatives, fostering positive resident interactions and improving the civic experience.


Pricing is available upon request and support is extended via documentation, phone, email and other online measures. 



LongDescription

Employee Management

Electronic Payments

Barcode/Ticket Scanning

Price/Margin Management

Recurring/Subscription Billing

Contract/License Management

Child Care

Credit Card Processing

Family Memberships

Registration Management

Calendar Management

Activity Management

Facility Management

Rental Management

Booking Management

Membership Management

Forms Management

Event Ticketing

Website Integration

Activity Dashboard

Alerts/Notifications

League/Team Management

Event Management

Billing & Invoicing

Facility Scheduling

Customizable Forms

Visitor Registration

Check-in/Check-out

SMS Messaging

Class Scheduling

Historical Reporting

Workflow Management

Reporting & Statistics

Reporting/Analytics

Point of Sale (POS)

Document Management

Customer Database

Customizable Reports

Customer Accounts

Document Storage

Access Controls/Permissions

Activity Tracking

Invoice Management

Wait List Management

Attendance Management

Merchandise Management

Communication Management

Data Import/Export

Multi-Location

Self Service Portal

Audit Trail

Inventory Tracking

Real Time Data

Event Scheduling

Email Management

Reminders

Volunteer Management

Event Calendar

Third-Party Integrations

Inventory Management

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

CivicRec

In Person

Live Online

Webinars

Videos

Making service happen with TOPdesk
TOPdesk is an IT service management (ITSM) platform designed to help busy service teams at midsized businesses (250-5000 employees) regain control of their work and make service happen.  
TOPdesk believes in ‘think big, start small’. Low-effort, step-by-step service improvements will help you exceed customer expectations without any added pressure. It's why the TOPdesk platform is quick to set up and easy to tweak, with best practices and personal guidance from us to help you succeed. 

Taming service desk chaos
As a first step, TOPdesk brings calm to any overwhelmed service desk. We use best practices to set up the software and standardize processes like ticket management, asset management, change workflows, and knowledge management. 
With TOPdesk's features, your IT service desk staff can: 
- Keep track of assets within your organization
- Prioritize incoming tickets, and assign tasks automatically based on operator capacity 
- Increase transparency around ticket status
- Stay on top of your team's workload with customizable reports and dashboards
- Capture and share critical knowledge within the service desk and with end users
What's more, the Self-Service Portal enables end users to submit requests and read FAQs without having to contact the service desk, which frees up everyone's time. 

Breaking silos and improving collaboration
With less chaos at your service desk, you can focus on improving your service delivery even further. Because it's easy to expand TOPdesk to other service departments like HR or Facilities, you can improve collaboration and set up a shared service portal. This helps you break silos between service desks and enables a smoother customer experience.   

What will TOPdesk help you achieve? 
Improving your service delivery step by step, your service desk will:
-Stop firefighting and regain control of your ever-increasing workload.
-Improve communication and transparency with end users. 
-Be noticed and appreciated for your on-time, consistently great services. 
-Continue to meet expectations, find time for valuable service improvements, and help shape an organization where all employees can thrive.   

What makes TOPdesk's implementation and product support unique?
TOPdesk's platform is a standard solution, but flexible enough to personalize. Our in-house experts use best practices to set up the platform and optimize it around your specific situation. This unique approach means your service team can get started easily without having to reinvent the wheel. The software is simple and attractive, making it pleasant to use and quick to adopt within your organization.
With plenty of available integrations and an API, TOPdesk becomes part of your ecosystem and works seamlessly with your other tools. 
Once set up, TOPdesk remains an affordable solution. During implementation, you will receive training based on the ‘train-the-trainer' approach, empowering your team to easily adjust and maintain the tool without any help.  
With 25+ years' experience helping organizations like yours, our 900 in-house specialists in 11 countries are rooting for your success and just a phone call away. Product support is available from our local support agents 24/5, and consultants offer guidance every step of the way. You will also become part of the TOPdesk community of experts and peers,    here to share tips and tricks for service improvements, so you can continue to learn and grow. 
TOPdesk is available as SaaS and on-premises deployment. Licensing is flexible and subscription based. 



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