Happy Property

RATING:

4.6

(64)

About Happy Property

HappyCo is a real-time multifamily operations platform that enables smarter decisions across the board, helping property owners and managers unlock more accurate valuations, better returns, and higher property values. HappyCo optimizes how your key business processes are accomplished — from due diligence to make ready, work order management to on-call scheduling, inspections to in-depth reporting — improving asset conditions and performance, as well as delighting residents. Solutions include the Happy Property Suite to manage and oversee operational issues, as well as the Happy Due Diligence Suite for property acquisition teams. Available add-ons include Live Inspections, a remote inspection solution, and Call Complete, a fully integrated multifamily answering servic...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Happy Property Pricing

HAPPY PROPERTY SUITE PRICING— • $1 / unit / month (launch fees not included) • A minimum of 250 units for integrated customers applies; higher minimums apply to non-integrated customers • Volume discounts available for customers with >5,000 units • Includes Inspections, Tasks, Projects, and Insights modules • Add-on modules available including Call Complete answering service ($0.20 / unit / month) and Live Inspections (pricing available on request) HAPPY DUE DILIGENCE SUITE PRICING— • $7 / unit / walk (certification fees not included) • A minimum of 100 units per walk applies • Includes Inspections and Lease File Audit modules • Add-on modules available including Live Inspections (pricing available on request)

Starting price: 

$89.00 per month

Free trial: 

Available

Free version: 

Not Available

Meet the platform that transforms what property owners and managers can do.
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Happy Property Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Happy Property

1 - 5 of 64 Reviews

Anonymous

2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2019

Great tool for inspections

PROS

It has made a big part of work for property managers much easier. Easy to use with nice navigation. Very convenient on your mobile device.

CONS

Customer support can be better. Once I had an issue and I had to wait for a while before I got it fixed.

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed November 2018

Good, but there is Room for Improvement

Before Inspector, we had to use a .pdf on tablets and hard copies of inspection forms, and digital cameras for photos. We lost many .pdf files and photos before we were able to save and send them (sending took a lot of time by itself). Honestly, who likes to use hard copies anymore? Especially in the field where they can easily be destroyed. We have never lost an inspection with Inspector, and they're not damaged when resting safely in the cloud. Inspector solved a huge problem for us. No more returning to properties after lost or damaged inspection forms and photos.

PROS

We are a property manager and use Inspector for all our property inspections. Inspections are made simple with the ability to modify templates for the different types of inspections we perform. The inspections upload immediately with an internet connection. They are stored online and easily accessed after completion. They can be printed in a professional looking report. If needed, the inspections can be edited after completion. Inspector syncs with our property management software, allowing us to access inspections in multiple places. Another great feature is the ability to take photos directly from the app and save them as part of the inspection.

CONS

We haven't had the best experience with customer service. This isn't an issue of competence, but response time, and even lack of response in some cases. The categorization system can be confusing and makes finding properties difficult at times. Especially when not connected to a network.

Len

Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed January 2024

Ease and Basic

PROS

The easiness of it if you have the correct phone.

CONS

Not many features. When we first had it, the drastic difference between the android version was disappointing.

Thomas

Commercial Real Estate, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2022

Happy with Happyco

My goal is to add value to the company by correcting problems in units before they become critical and costly. I want to increase tenant satisfaction by solving small issues sooner, not allowing a laundry list of corrective actions to build up. I want maintenance teams to feel a stronger sense of accomplishment as they eliminate problems before tenants bring them to a frustrated critical state. I want owners to know their units are being cared for and that their is pride in ownership that will result in larger capital expenses that can be achieved because the maintenance budget is under control solving potential problems when they are only minor inconveniences.

PROS

I really like being able to select items and elimiate them in templates. Pictures are critical, and the board lets me take pictures without having to upload them. The support is amazing. It's easy to not pay attention to everything going on, and the ability to have it corrected most of the time the same day is really a relief. This primarily is how I track my impact in the company.

CONS

Work orders should be created by area, not by unit. I have maintenance tech's who complete one of 9 areas needing repair and want me to close out the ticket. Having to create 8 work orders then to close out the happyco ticket is something that's a waste of my time and duplicates efforts. Sure, you end up with possibly 100 work orders or more when completing a day's worth of inspections, but would allow maintenance to group similar actions in multiple units to strategize preventative maintenance work, in alignment with emergency calls.

Mayra

Commercial Real Estate, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Efficient Property Management

We have been able to properly train our new employees on how to use this platform, with the help of the templates we ensure that the inspections are through and that we pictures for our records. The seamlessness in uploading this to our property management website Buildium helps ensure that we associate the inspection with the correct tenant.

PROS

I really like how this app is able to be accessed VIA both my phone and the desktop website, this allows for my team and I to be able to power through unit inspections, and security deposit returns. Being able to take photos and back them up allows us to dispute any issues that may arise. Being able to search through all of the inspections for the units allows us to keep track the wear and tear while making sure resident caused damages are noted for our records. While doing inspections for units we sometimes need to add an extra field for a patio, washer, or dishwasher so having the option of adding another field during the inspection helps ensure that all of the appliances and amenities are working and their condition is recorded.

CONS

If we could get a way to email Maintenace for any items that are less than fair in the units ( Dirty, Repair, or Replace) after an inspection this platform will become our sole partner in turning unit. Especially if the photos are included it would help give maintenance a heads up about the condition of the appliance or unit.