TOPdesk vs Maintenance Care

RATING:

4.4

(88)

TOPdesk has 88 reviews and a rating of 4.41 / 5 stars vs Maintenance Care which has 90 reviews and a rating of 4.68 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (88)
4.7 (90)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
April 24, 2024
June 10, 2024
Pros/Cons
  • Pros

  • In addition, it is possible to retrieve the correct data from TOPdesk. Furthermore, the TOPdesk developers are continuously working on improving the product.
  • TOPdesk is a quality solution, supported by quality people and at a very affordable price.
  • Cons

  • Very specific pointed towards the IT world, such as for a printer defect. But not the ideal solution for a more general type of ITSM application.
  • No drag and drop for adding files to incidents.
Read all user reviews
  • Pros

  • Easy to use, track work orders, and depreciation. Helps keep our facilities up and running while allowing us to make informed smart decisions.
  • User friendly for those opening work orders and those receiving the work order - no major learning curve necessary. Excellent customer service and support.
  • Cons

  • Sometimes we have to leave a task as pending as we have parts on order or other, but they have no way of being notified that we've been there, temporarily fixed it and ordered parts.
  • I hade a hard time figuring out the reporting aspect of the software.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
N/A
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

FrontRunners

2023

Advisor Recommendations

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos