Porting Telephone numbers, there is NO WAY to remove and add numbers. You will still need to cancel and re-key which is very time consuming.

Good customer support, over all the software is easy to use. Overall layout is clean and doesn't have too many distractions.

The user friendly dashboard is great. I love the new number ordering section and how easy it is to upload line options for a large amount of numbers at one time.

Excellent experience using Bandwidth Software. It's easy to use, great support, and always improving.

Once the software is engineered it appears to be fairly stable. Customer support is also very responsive and can be helpful.

TN purchasing is super easy and we love being able to pick our TN's. This makes it so much easier to obtain a TN perfect for the customer.

Everything about customer relations is really good. Pricing and network coverage is really good.

Ease with communication between APIs for automation. Our new rep has been most helpful and quick to respond to our needs/inquiries.

The bandwidth API has been very reliable, fast performing, and has the features we need. In the rare cases I have needed support they have been very friendly and helpful.

If you have to search and change the settings on multiple DID's it is very unintuitive and slow. They do not support right-clicking and opening many elements in a new tab due to poor web coding.

Outstanding in every way from performance, to price, to service.

When going to confirm a DID order if you do not have your browser set to full size you can miss the button to submit the order.

Bandwidth provides a comprehensive solution that is user-friendly and easily integrates with our systems.

Not only is the software extremely easy to use, the turn around time and control we have as the end user over porting is 10x better than other carriers. Below are some of the features I love.

The Portal is very intuitive and easy to use. The new number ordering dashboard is very helpful as it has more better search options.

Ease of the portal and the ability to make real time changes. Customer support is also very responsive and can be helpful.

The application platform must have credentials to access the dashboard API. In addition, the documentation for a single API can easily be very misleading.

Overall, the portal is user friendly and is useful.

Bandwidth is great to work with. Almost everyone we work with is friendly and helpful.

The portal is user-friendly and easy to navigate. Managing and tracking customer very easy and a great help for a reseller.

Unable to order multiple Rate Centers in one order. No option to update the whole order with Switch changes.

I don't mind that their are 3 seperate portals, it just managing login and for 3 accounts is annoying, especially when they have separate parameters.

The software can be a bit confusing without the proper training for navigation.

Great ticket response times and friendly. Appreciate the support provided by Bandwidth when needed.

My experience has been nothing but great. Chase Greiser has been super helpful with anything we need.

The connection rate is very good considering the price point - which is also good.

Great telephony integrated with computer.inbound and outbound with no dropped calls and integrates with salesforce.

Overall works great and price is right and integrates with Zendesk and salesforce.

The functionality and cost of this dialer are amazing. The customer service has been fast to respond to any and all questions.

This Software / Interface is user-friendly designed and He is always available if any questions or Support (Technical), hope He is an asset for this company who helped us in a very tough time.

Sometimes when there is problem then it takes time to solve it, it need to work out on this area for uninterrupted services.

Ease and efficiency to operate this dialer and get it working to a perfect capacity are unsurpassed.

The support team did not get back to me on occasion but no big deal.

Our overall experience with Dialer 360 has been primarily positive. The setup and support team allow us to get our job done each day with minimal  interruption.

They give the best support in all aspects and worth doing business. They are trustworthy and can rely on them always.

This dialer has produced great satisfaction as an owner and equally so to my agents. I strongly recommend at the very least do the demo.

I believe they posses an excellent Support Team.

This service is fabulous and I like it. Especially, the uploading the leads is so easy to use.

It has made our daily work very easy. Most highlight of it is its quality.

The best thing about it is the ease of use and the interactive user interface and the thing that makes it truly great is the customer support.

The fluctuation in price sometimes make it tough to manage daily budgets.

I like it because its really easy to use and its 24/7 Real time support.

I've used 360 before in the past and was impressed so when a second program came available I signed up again. Our system is built and working great.

US Dollar

Bandwidth is a modern communications platform giving you access to voice, messaging, and 9-1-1 from the cloud. They offer you the power and reliability of a fully-owned nationwide all-IP voice network paired with a platform of enterprise-grade APIs. They inject the power of software into telecommunications helping some of the biggest brands in the world disrupt industries, create new and exciting products, and evolve how people and businesses communicate. Together with their customers, they're unlocking remarkable value, questioning the status quo, and helping people interact with technology and one another, oftentimes in ways they never dreamed possible.



LongDescription

Access Controls/Permissions

SMS Messaging

IVR/Voice Recognition

Voice Mail

API Design

Communication Management

Call Recording

Call Center Management

VoIP

Call Routing

Text to Speech

VoIP Connection

Audio/Video Conferencing

Voicemail Transcription

Chat Transcript

Unified Communications

Call Conferencing

Call Screening

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Knowledge Base Management

Chat/Messaging

Dashboard

Multiple Parties

Conferencing

Reporting/Analytics

Monitoring

Call Monitoring

SIP Trunking

Voice & messaging pricing:

FOR DEVELOPERS
Phone number (per line) – $0.35
Inbound calling (per minute) – $0.0055
Outbound calling (per minute) – $0.01
Inbound messaging (per message) – FREE
Outbound messaging (per message) – $0.005 

FOR ENTERPRISE
Contact for quote

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Bandwidth

Live Online

Webinars

Documentation

Videos

Dialer360 is a cloud-based call center solution that offers predictive dialing, agent status boards, billing, call recording, local caller ID, internet chat and voice broadcasting features.


Dialer360 uses voices with British and American accents to answer and place calls. Voice recordings are made by Dialer360’s team of international agents.


Dialer360’s predictive dialing feature makes calls automatically, so users can make and receive any number of calls. Users also have access to agent status boards, which let them check on agents’ performance and activities.


This system also includes a database of recorded calls. Dialer360 stores these recordings on a secure server and users can search for recordings by date, lead name, phone number and more.


Dialer360 includes a customer relationship management (CRM) module that lets users track leads and handle all customer-related communications. Agents can use the system’s local caller ID feature to display local numbers to contacts.



Bandwidth vs Dialer360

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