Porting Telephone numbers, there is NO WAY to remove and add numbers. You will still need to cancel and re-key which is very time consuming.

Good customer support, over all the software is easy to use. Overall layout is clean and doesn't have too many distractions.

The user friendly dashboard is great. I love the new number ordering section and how easy it is to upload line options for a large amount of numbers at one time.

Excellent experience using Bandwidth Software. It's easy to use, great support, and always improving.

Once the software is engineered it appears to be fairly stable. Customer support is also very responsive and can be helpful.

TN purchasing is super easy and we love being able to pick our TN's. This makes it so much easier to obtain a TN perfect for the customer.

Everything about customer relations is really good. Pricing and network coverage is really good.

Ease with communication between APIs for automation. Our new rep has been most helpful and quick to respond to our needs/inquiries.

The bandwidth API has been very reliable, fast performing, and has the features we need. In the rare cases I have needed support they have been very friendly and helpful.

If you have to search and change the settings on multiple DID's it is very unintuitive and slow. They do not support right-clicking and opening many elements in a new tab due to poor web coding.

Outstanding in every way from performance, to price, to service.

When going to confirm a DID order if you do not have your browser set to full size you can miss the button to submit the order.

Bandwidth provides a comprehensive solution that is user-friendly and easily integrates with our systems.

Not only is the software extremely easy to use, the turn around time and control we have as the end user over porting is 10x better than other carriers. Below are some of the features I love.

The Portal is very intuitive and easy to use. The new number ordering dashboard is very helpful as it has more better search options.

Ease of the portal and the ability to make real time changes. Customer support is also very responsive and can be helpful.

The application platform must have credentials to access the dashboard API. In addition, the documentation for a single API can easily be very misleading.

Overall, the portal is user friendly and is useful.

Bandwidth is great to work with. Almost everyone we work with is friendly and helpful.

The portal is user-friendly and easy to navigate. Managing and tracking customer very easy and a great help for a reseller.

Unable to order multiple Rate Centers in one order. No option to update the whole order with Switch changes.

I don't mind that their are 3 seperate portals, it just managing login and for 3 accounts is annoying, especially when they have separate parameters.

The software can be a bit confusing without the proper training for navigation.

Great ticket response times and friendly. Appreciate the support provided by Bandwidth when needed.

My experience has been nothing but great. Chase Greiser has been super helpful with anything we need.

The interface has an outdated look to it and can be hard to navigate. Especially until you get used to it.

The gui for admin on the  software, is easy to get around and make changes when needed. I also love the Live real time view to see how the agents are doing.

It's normal to get lost in the beginning. There's so many options that can get overwhelming at times.

Low cost for business, license type, flexibility, scalability, stability, easy and fast to implement even remotely.

I love that it's easy to use and it becomes a part of your routine. Either you're using it to dial or you're just punching in.

Could be integrated with other software like CRM by many ways, including API.

We have deployed locally and for a couple a customers , at first it was difficult the deployment but once we gain experience it worked well.

There isn't really that much to complain about ,but the design really needs to be brought in the 21st century.

We have grown as a company and learned how to integrate this marvelous piece of software with quite some other systems.

My experience was terrible. I would not recommend this software to anyone.

We have been using VICIdial for many years. Vici service support and engineers are always accessible to solve issues, the program is solid, build the campaigns and let it dial.

After the initial investment it is very cheap and efficient to expand the system for more users. Being open-source it is very easy to change it and adapt to the specific customer needs.

No sure if it was because of our network speed or if the program struggled to manage to many requests at once, but when toggling between different reporting functions delayed.

Another problem that it generates is with cookies, sometimes it does not connect since the browser is hung with previous cookies.

When somebody help you on community forum on vicidial, please help some others, for me it is one of the best open source in VOIP World.

Cost of support is reasonable for the expertize and to make sure vicidial as a company remains sustainable.

Most of the option in the admin side are great to help the user manage and use the software.

The agent interface is very ugly and bad UI design.

Open source softwares are the best ones to help you save money, especially if you're starting up a business.

Also it is free of cost. I highly recommend it to everyone.

The ability to use remotely via the web, multi users  and easy customization. Wonderful customer support, great platform for scalability.

Ok, so the interface isn't the nicest in the world, definitely not a gem to look at, but who cares. It runs light, works nicely, and has many integration options.

The system has practically no adequate and well-developed community. In case of any problems or issues, the decision may be delayed for a long time.

550 seats with cluster setup for out and in bound was a best achievement in my carrier. API based dynamic IVR has minimized human interaction in our services.

I downloaded the Vicidial iso image and in 1 day we set everything up. I just want to say thank you so much for what you are doing.

You can customize it to meet your needs and create different dialing categories. The ability to record and playback calls has made our training process a lot more efficient.

I think it's a bit stiff and its graphical interface isn't the friendliest or prettiest in the world. Also I think a lack of training in languages other than English.

I love how easy it is to handle, the exceptional support provided by the vicidial team. They are like a big family they are always there for you.

Vicidial is easy to use and easy for new employees to learn. In my ten plus years in telemarketing it has been the only software we have used.

US Dollar

Bandwidth is a modern communications platform giving you access to voice, messaging, and 9-1-1 from the cloud. They offer you the power and reliability of a fully-owned nationwide all-IP voice network paired with a platform of enterprise-grade APIs. They inject the power of software into telecommunications helping some of the biggest brands in the world disrupt industries, create new and exciting products, and evolve how people and businesses communicate. Together with their customers, they're unlocking remarkable value, questioning the status quo, and helping people interact with technology and one another, oftentimes in ways they never dreamed possible.



LongDescription

Access Controls/Permissions

SMS Messaging

IVR/Voice Recognition

Voice Mail

API Design

Communication Management

Call Recording

Call Center Management

VoIP

Call Routing

Text to Speech

VoIP Connection

Audio/Video Conferencing

Voicemail Transcription

Chat Transcript

Unified Communications

Call Conferencing

Call Screening

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Knowledge Base Management

Chat/Messaging

Dashboard

Multiple Parties

Conferencing

Reporting/Analytics

Monitoring

Call Monitoring

SIP Trunking

Voice & messaging pricing:

FOR DEVELOPERS
Phone number (per line) – $0.35
Inbound calling (per minute) – $0.0055
Outbound calling (per minute) – $0.01
Inbound messaging (per message) – FREE
Outbound messaging (per message) – $0.005 

FOR ENTERPRISE
Contact for quote

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Bandwidth

Live Online

Webinars

Documentation

Videos

VICIdial is an open-source, cloud-based contact center solution suitable for small to large call centers in a variety of industries. Key features include inbound and outbound calls, call routing, email integration, online chat and call recording.


VICIdial combines inbound and outbound phone calls with inbound email and customer website chat in a single web-based interface. Skills-based routing and queue prioritization features help users ensure that calls and emails go to the agents who are best able to handle them. Agents can also switch between handling outbound and inbound calls when necessary.


Other features include previewing leads before dialing, recording and listening to agent calls, sending dropped calls to available agents or a voicemail inbox, estimated hold times for inbound callers, remote-agent calling, multiple language support and more.


Support is available online and via email.



Real Time Analytics

Call Transfer

Multi-Channel Management

Lead Capture

Performance Management

Customizable Reports

Activity Tracking

Real-Time Monitoring

Automatic Call Distribution

Auto-Dialer

Blended Call Center

Lead Distribution

Multi-Campaign

Customer Database

Call Logging

Customizable Fields

Collaboration Tools

Local Caller ID

On-Demand Recording

Call Disposition

Progressive Dialer

Data Import/Export

Call List Management

File Transfer

Contact Management

Outbound Call Center

Answering Machine Detection

Lead Management

List Management

FCC Compliance

Real Time Data

Call Scheduling

Performance Metrics

Inbound Call Center

Call Scripting

Call Reporting

Multi-Channel Communication

Queue Management

Predictive Dialer

Email Management

Caller ID

Campaign Specific Caller ID

Event Triggered Actions

Reporting & Statistics

Real-Time Chat

Interaction Tracking

Manual Dialer

FTC Compliance

Real Time Reporting

Power Dialer

Contact Database

Automatic Lead Distribution

Call Tracking

Preview Dialer

Customer History

Purchasing & Receiving

Archiving & Retention

Third-Party Integrations

Live Chat

Campaign Management

Callback Scheduling

Automated Routing

Automatic Outbound Dialer

Call Tagging

Recording

Quality Management

Agent Interface

Data Security

Mobile Access

For Sales Teams/Organizations

Scheduled Recording

Web browser (OS agnostic)

Software is free, while the hosted service (VICIhost) is available at several price points including the following examples:

$1,000 initial server provisioning fee (also includes 1st month of hosting)
$500 server provisioning fee for each additional server (includes 1st month of hosting)
$400 per server per month hosting fee (after first month) plus cost of minutes.

See website pricing for more detailed breakdown of current costings.

Bandwidth vs VICIdial

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