CloudTalk vs NICE inContact

CloudTalk has 194 reviews and a rating of 4.59 / 5 vs NICE inContact which has 456 reviews and a rating of 4.17 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Add to compare

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.59 / 5 (194)

4.17 / 5 (456)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Review Written

March 2, 2021

April 18, 2021

Pros/Cons

  • Pros

  • The software has great potential to do everything you need. We love the integrations and the IVR. The call quality is also great with no drop outs.

  • We're able to implement this software within minutes and it just works. The design is very intuitive for us as a team.

  • Cons

  • When importing the data, it was a little stuck. But the error was quickly fixed by the support.

  • the only downside right now is that i still have one number that hasnt transferred over from the other system so i am having to use two platforms. Other that that cloudtalk is great.

  • Pros

  • Easy to use! Very use friendly. Great for visibility.

  • I love how easy it is to use, there was little to no training required to understand how to use it. It's really good at tracking hours/minutes rendered which is quite helpful in my line of work

  • Cons

  • The call quality is high but if you have headsets that aren't very good it can create issues with audio.

  • Sometimes calls are choppy due to it being over the internet. However, the flexibility of working form anywhere out ways that small occasional inconvenience.

Pricing

Pricing Range

Have a question about pricing?

Connect with Software Advice to learn about potential unexpected costs, price ranges, pricing for other recommended alternatives, and more!

Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

FrontRunners

2021

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A

2 Recommendations

Downloads and related articles

Pricing Guide

2020 Call Center Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

  • Pricing models & ranges

  • Unexpected costs

  • Pricing of popular systems

Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos