CloudTalk vs VICIdial

CloudTalk has 243 reviews and a rating of 4.44 / 5 stars vs VICIdial which has 252 reviews and a rating of 4.69 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.44 / 5 (243)
4.69 / 5 (252)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
June 21, 2022
February 15, 2022
Pros/Cons
  • Pros

  • We have been working with CloudTalk for 3 years and have always been satisfied with their services. Good calls, good support.
  • Flexibility and powerful features. Their customer care team is very helpful and responds quickly.
  • Cons

  • There is no single thing I would dislike about CloudTalk.
  • Purchasing and onboarding are the worst. Once we purchased a plan, there was no way to upgrade without contacting support.
  • Pros

  • The gui for admin on the software, is easy to get around and make changes when needed. I also love the Live real time view to see how the agents are doing.
  • Low cost for business, license type, flexibility, scalability, stability, easy and fast to implement even remotely.
  • Cons

  • The interface has an outdated look to it and can be hard to navigate. Especially until you get used to it.
  • It's normal to get lost in the beginning. There's so many options that can get overwhelming at times.
Pricing Range
Product Demo
N/A
N/A
Explore product images
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

FrontRunners

2021

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

Popular CloudTalk Comparisons