PIssed Off Cancelling Service Due To Too Many Technical Issues & Lack Of Support To Make It Work.

As the business is in B2C, mobile calls included was a must-have in our purchase process. The setup was very practical and their support team was very helpful.

No real problems with it. Configuring the call routing takes a bit of work.

Frustrating to say the least, I have Sales People that are not located in one office, but all over the world.

Our experience is very positive and if there is an issue it is resolved quite quickly.

Quality and Support, we tried many solutions before, but the Nuacom Platform and the Portal fitted the best for our needs.

The original was a bit more difficult with less features.).

Easy set up due to strong onboarding/ Customer service. Integrates with many tools we use for our sales and support functions.

Nuacom is possibly my favourite thing of the year 2020, thanks guys for making an otherwise difficult year in business much better :D.

The level of customer service really has been second to none and the guys delivering it are very knowledgeable and competent in their job.

The back end is extremely user friendly with almost full control over every aspect of the system without the need to contact support.

Great cost saving and customer support with accessible helplines.

Their Hubspot integration was also a big plus. The Call quality is also great with our Wifi connected laptops.

Excellent, responsive, thorough, professional. Robust low bandwidth employment system.

The call quality is excellent. The team at Nuacom are superb to work with.

Excellent quality calls with major cost savings.

The marketing facilities are excellent, the option to record conversations for training is very good.

Very easy to set up and manage with good controls on use, coupled with great pricing and a very responsive support staff.

Support is awesome; very quick to get back and always friendly. Quality is first rate; crystal clear audio.

Great seamless migration of the phone numbers. Highly scalable solution.

Excellent SIP Trunk Provider with Reliable Service.

VOIP.ms is my only voip provider for several years. Works perfectly and has a very good price structure.

Absolutely love the system and company. They are super attentive to any issues (usually caused by myself) and the best part is I have the ability to suggest features I'd like to see.

Lack of french interface which make it difficult for some of my customers.

The Very Best in Flexability, Ease of Use, Consitency and Quality.

All in all, a nice toolset for building your own phone system. Costs are reasonable, call quality is decent, and the IVR and voicemail abilities are very good.

VoIP.ms is full of easy to use features that don't need to be added for extra money. The intercommunications between all our different technologies are amazing and easy to setup.

I love VoIP.ms - I would recommend them to anyone looking for such a provider.

Great online portal to add DIDs, add funds. Tech support has been great on the couple of times I needed assistance.

I like that there is a lot of fonctionnallity, I can do almost anything I want and it's relatively easy to use.

Customer support at every level is outstanding. Sound quality and uptime are best possible.

I cannot think of a missing feature, but perhaps the worst part is that there are SO many features that it could be overwhelming for some users.

We havent installed an analog phone like in more than 10 years, and it's mostly because Voip.ms has all the bases covered. Quality, reliability, and really outstanding support personell.

VoIP.ms is inexpensive but powerful and very quick to provision.

Excellent quality in the in the communication and easy integration with asterisk.

I like the ease of use and honestly the customer service is great. The timing of responses is excellent and they’ve always been stable to help me.

I've had some issues where I provision a new DID and it turns out that DID is no longer hosted at VoIP.ms, so I wasted a few hours trying to understand what was going on. It happened a few times.

They are always there to provide support if you need it, although I rarely need it because the platform is really great and stable.

Can be a bit tricky to configure for someone without telco knowledge.

Features are good, price point is very good, they keep adding new features gradually as time passes.

Being charged in USD when I am Canadian and the company is Canadian. I understand why this happens, but it still is upsetting to pay more for the service due to dollar difference.

Their support team is always courteous and responsive. I've never walked away feeling like I didn't get the best possible treatment.

In being a customer for 3 - 4 years, they have always been very helpful and continue to impress me with new features, services, and integrations.

Very easy to use and integrate into your business.

VOIP.ms provides VOIP services at an amazing price, making it the obvious choice over any other VOIP service provider. In my opinion, the top benefits are.

The customer service is outstanding. I love being able to hop in chat and have my issue resolved in minutes.

What I love the most is portability; I can answer my business line at my office desk, or on my cellphone, it's beautiful. I'm not tied down to a location to answer my phone.

Overall, I think it's a pretty good service. I do really appreciate that they added the ability to change registration times as not having that was going to be a deal-breaker for us.

Difficult to navigate web interface for setup.

Great company and great prices, I just wish their GUI was a bit better but unbelievable value for.

As its now, its way too time consuming. Its bad enough, that i have disabled the voice mail at voip.ms.

It is flexible and easy to use. I have never had a quality issue and I can set-up new DID's whenever I need them.

Euro

NUACOM is a call center and business VoIP solution that helps manage business operations using softphones, IVR, auto-attendant, conferencing room, number porting and more. The centralized platform allows supervisors to maintain wallboard of agents' activities and record inbound and outbound conversations in compliance with GDPR regulations to improve outcomes.


Key features of NUACOM include call queue management, analytics, encryption, user localization, performance tracking, and data monitoring. It includes a smart call transfer functionality, which lets employees forward calls to a specific agent or a group and manually or automatically switch calls from desk phones to mobiles. Additionally, the IVR design tool enables administrators to configure greeting messages, menus or call workflows and record crucial data including custom call ID, number-name, phonebook and more.


NUACOM uses API and Zapier to integrate with several third-party applications such as Salesforce, Hubspot, Pipedrive, Agile CRM, amoCRM, Streak and more.



LongDescription

Real Time Analytics

Call Duration

Call Volume

Call Transfer

Inbound Reporting

Access Controls/Permissions

SMS Messaging

Employee Directory

Real-Time Monitoring

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Communication Management

Call Recording

Call Logging

On-Demand Recording

Call Center Management

Call Disposition

Unattended Call Management

VoIP

File Transfer

Call Routing

Multi-Location

Virtual Extensions

Call Queues

Recording

Contact Management

VoIP Connection

Help Desk Management

Audio/Video Conferencing

Outbound Call Center

Mobile Access

Survey/Poll Management

Real Time Data

Inbound Call Center

Ring Groups

Customizable Caller ID

Phone Key Input

Hotkeys

Virtual Call Center

Call Reporting

Queue Management

Unified Communications

Call Conferencing

Predictive Dialer

Caller ID

Event Triggered Actions

Activity Dashboard

Alerts/Notifications

SMS Marketing

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Multiple Parties

Outbound Reporting

Real Time Reporting

Conferencing

Open Database Design

Reporting/Analytics

Contact Database

Monitoring

Who Answered Log

Voice Customization

Call Tracking

Purchasing & Receiving

Call Monitoring

Archiving & Retention

Third-Party Integrations

Campaign Management

By-Extension Reporting

SIP Trunking

Automated Attendant

Commenting/Notes

Call Tagging

Pre-recorded Messages

Online Voice Transmission

Quality Management

Surveys & Feedback

Softphone

User Management

Lead Capture

Performance Management

Customizable Reports

Activity Tracking

SSL Security

Single Sign On

Agent Interface

Auto-Dialer

Integrations Management

Automated Routing

Progressive Dialer

Data Import/Export

Call List Management

Text to Speech

Voicemail Transcription

Call Scripting

Role-Based Permissions

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

NUACOM

Live Online

Documentation

Videos

US Dollar

VoIP.ms is a cloud-based internet phone service solution designed to help businesses manage local, mobile and toll-free number portability across Canada and United States. Key features include voicemail, call waiting, caller ID, DID forwarding, call recording, music on hold, ring groups and three-way calling.


Teams using VoIP.ms can create their own space and communicate with several people in the same conversation through audio conferencing capabilities. The solution enables users to handle high volumes of incoming calls by arranging them in queues, which can be configured to offer optimal customer service. It also offers multiple failover options, call hunting, time conditions and speed dialing. 


VoIP.ms provides sequencing, which allows businesses to create specific scenarios by combining recordings, DTMF and SMS options. The configurable voice response system helps users create numeric extensions for callers to reach the required parties, which can be managed from a single interface. 


WIth VoIP.ms, users can also create unique groups according to requirements such as work, family or friends, which can be filtered to be redirected to specific destinations. 



Video Conferencing

Live Chat

For Cloud Phone Systems

VoIP.ms is offered across three pricing plans, outlined below.

Pay Per Minute Plans: $0.85/month, per DID number (for US & Canada)
Unlimited Plans: $4.25/month, per DID number (for US & Canada)
Toll Free Plans: 
$0.99/month, per DID number (for US)
$1.25/month, per DID number (for Canada)

International outgoing call rates are available based on country. 
Please contact VoIP.ms for more details.

NUACOM vs VoIP.ms

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