It is very plain, and it is hard to see the small and inconspicuous buttons sometimes.

It's what you want with a service like this. We just set up our scripts, callers and sales funnels and pressed Go.

We never had such a good all in one software that basically runs our call center. Its ease could be taught to anyone and its great that we can monitor and step in on calls too right from our own desk.

Filtering and doing specific searches can be more difficult to navigate.

The staff at Sales Sling are friendly and helpful, and were always prompt and courteous when we needed support or had questions.

The only thing i don't like is when you have two windows open it wont let you use the soft phone. Then you have to close out the windows hit shift+ F5 and re-sign in.

This Product saves time on dialing productivity and has a callback and reminder feature that keeps you on top of follow-up,  Stages, and Closing.

Leads are hard to find from calls made 60 days and over.

Can't think of anything about Sales Sling that's negative.

The system structure and functionalities are superb. And the tech support team is always very helpful.

Ability to make calls extremely fast with one touch dialing and one button logging. There is a lot to love about this CRM if you need your people to make calls at a rapid pace.

The function ability and ease of use is incredible never though it could be so easy. The monitoring is probably the best though.

The software is user friendly and easy to train your CSR on.

Great company for someone with limited call center background.

Software and Dashboard are very easy to navigate.

Sales Sling software is simple and easy to use, with highly customizable workflows and a built-in auto-dialer.

It was pretty Easy to use. Some areas were a little bit more difficult to navigate and require more time t learn.

This system includes all the basic functions most small call centers require, but may be missing features found in more expensive alternatives.

They know and get support tickets done super quick. They are also always on top of their game on updates and knowing whats wrong as soon as it occurs.

The system is very simple to use and is pretty self explanatory.

Much easier to use then sales force. I truly like that  it has an integrated phone and can be used as a dialer.

The programmers behind the software seem to understand exactly the features needed to manage an outreach team of dialers.

So you a great predictive dialing platform and your up and running with one of the best calling technology platforms for your money and you can increase your spend as you scale your business.

I normally don't do reviews on any company but I wanted to take a moment here because this has been a long standing business relationship and the team at calltools are very good to work with.

The small screens within the dialer throws people off sometimes. The CRM system is a bit confusing at times.

Ver efficient, ease of use and easy to maintain. The support staff is great and my rep is one of a kind, in a world of it's own.

Ease of use and the customer service is the best. I have used many predictive dialers over the years and this is one of the best.

Their staff, particularly, Sean, head of business development is impeccable in finding solutions quickly. No wonder they're one of the fastest growing companies in the field.

A truly effective piece of software that gets the job done.

Nothing at all whatsoever was wrong with this dialer.

I cannot think of anything bad tp say in all honesty.

Maybe add a feature that allows the manager to change the host/user on demand because you probably don't control user on x-lite.

I find its very user friendly and provides many options to implement for calling / tracking etc.

Great price, high quality phone calls, call recording, easy to use. It's like mojo dialer and callrail built into one only the price is better and you can send and receive calls, texts, voicemails.

The ease of use and the support that Call Tools has is really good. The dashboard for the admin is also very nice.

Just reach them it's the best thing you can do for your company's future.

Easy to use, great support, super functional. The CRM component is good and they have a Big Purple Dot integration which is good for us.

The ease of use and CRM are very well built and have a ton of options that you can customize depending on what you want for your company.

We recommend CallTools to all companies, not only StartUps when in need of CRM and Contact Management Integration capabilities.

US Dollar

Sales Sling’s cloud-based call center software offers the latest technology in dialing systems in an easy to use dashboard that requires little training to get up and running. With each license, you get more than just a dialer. You get a lead management system that is fully customizable to suit your sales pipeline, an entire toolbox of workforce management tools that work for both in house and remote employees, administrative tools like call tracking and metric reporting.



LongDescription

Call Duration

Call Volume

Call Transfer

Inbound Reporting

Lead Capture

Performance Management

Real-Time Monitoring

IVR/Voice Recognition

Automatic Call Distribution

Auto-Dialer

Blended Call Center

Lead Distribution

Call Recording

Call Logging

Calendar Management

Call Center Management

Call Disposition

Unattended Call Management

Progressive Dialer

Call List Management

Call Routing

Contact Management

Outbound Call Center

Lead Management

List Management

FCC Compliance

Call Scheduling

Performance Metrics

Inbound Call Center

Customizable Caller ID

Call Scripting

Call Reporting

Predictive Dialer

Caller ID

Campaign Specific Caller ID

Activity Dashboard

Computer Telephony Integration

Reporting & Statistics

Interaction Tracking

Manual Dialer

Outbound Reporting

FTC Compliance

Alerts/Escalation

Power Dialer

Reporting/Analytics

Monitoring

Who Answered Log

Preview Dialer

Call Monitoring

Third-Party Integrations

Campaign Management

Callback Scheduling

By-Extension Reporting

Labor Forecasting

For Call Centers

Employee Scheduling

Windows 7

Windows Vista

Windows XP

Mac OS

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Contact Sales Sling for pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Sales Sling

In Person

Live Online

Webinars

Documentation

CallTools offers an advanced predictive dialer and inbound call center management solution that streamlines and optimizes call center operations. With list management tools that include list scrubbing, recycling, and export capabilities, CallTools enables users to manage their contact lists from a single location easily. The platform also features skill-based call routing that intelligently directs inbound calls to the most appropriate customer agent, and detects voicemail messages for outbound calls to ensure agents only speak to customers.

CallTools’ comprehensive suite of contact center management tools provides valuable insights into call center performance, allowing users to assess call quality and track key metrics such as agent utilization rates and call volumes. With multiple support options, including an online ticketing portal, live chat, email, and phone, CallTools offers comprehensive assistance for all your call center needs. 


Unleash the full potential of your contact center today with CallTools.

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