This software has allowed us to grow and has supported us at every step. Additionally, their CX team is outstanding and very supportive.

Talkdesk is fairly easy to use and offers a significant amount of customization and robust functionality. The user experience is quite intuitive and overall it operates consistently.

For it is the best in its field it is definitely above other software of the same kind and its price is quite affordable for the work it does.

The ease of use is great - there is no time needed to train new staff, you can log in and start working/calling straight away. The integration with CMR was easy too.

I love talkdesk and would recommend  it to my other friends in similar companies that I am in.

An amazing app with the best customer support out there. Their team is excellent.

There are some features that cannot be customized by the end user and must be modified by support personnel, this can be frustrating at times.

Having a dashboard so visibly appealing and easily usable is fantastic.

When listening to recordings, the caller and agent voices go between 2 speakers on the headphones and its a bit irritating.

What I like the most about TalkDesk is the functionality and seamless integration between the Talkdesk bar and Salesforce.

I really enjoy talkdesk's admin panel,  it is very easy to work with and their support is amazing.

TalkDesk took me from 4 independent systems into one. Not only did it provide an improved end-user experience but it improved efficiency significantly which has directly lead to FTE savings.

Love how easy it is to use and the fact that its easy to go back and listen to the calls that are recorded, as well as easy to share.

Ease of use, integration with Autotask, Slack and Infusionsoft, click to call feature, value for money.

It has good customer service and the software is certainly user friendly. Its simple compared to other software and systems that we've used.

I love the ability that we can integrate Talkdesk with Zendesk. This makes documenting tickets significantly easier.

Excellent application for the business case that it serves. Most importantly, the support is fantastic.

Talkdesk is easy to use and grow with as a business. It has some amazing features that streamlines workflows for our team.

The ease of use of Talkdesk is the best. It is very user friendly and easy to navigate different functions.

Simple to use, many settings to get the best IVR, simple Salesforce integration, powerful custom object in Salesforce.

Talkdesk offered us the perfect solution where we  received the value of each dolor we have invested. Talkdesk is simple and easy to use, great customer service and scalable platform.

Its hard to toggle between web & widget mode and an error often occurs. I think the app gets confused about what I'm trying to do.

There are some bugs that come up every once in a while that are sort of annoying.

I hate having to click more than I need to just to make a call, and it burdened me when I was trying to power down my list.

Sound quality is superb and I love how straightforward/easy it is to interact with the interface.

I think it is the best company out there because they do it right and clearly see their employees as assets.

So I've had a few times where clients try to call me but talkdesk on its own went offline without notifiying me and I missed the calls.

Good product, always improving, good customer service, easy to rollout and administer.

While I would like to see some changes to StudioFlow and other Administrator functions TalkDesk still offers one of the best VoIP systems currently available for the price.

I like the ease with which I can manipulate the reporting dashboard. I appreciate the fact that I can customize it to fit my needs.

The best feature for me is the Salesforce integration.

We love the ease of use and reliability of the software.

I like that this software is easy to navigate and I usually have a reliable connection with whomever I am on the phone with.

The inability to add a call on the other line without it being a transfer, the inability to access settings while in a call, inability to add notes to a call while doing a warm transfer.

Reasonable pricing model that supports our needs.

I appreciate that it allows for contact with customers through various communication methods.

The occasional glitches may be a bit inconvenient at times.

We love and appreciate the fact that uContact integrates easily and has an intuitive interface. It's got lots of features for a well priced contact center solution.

In addition it has the best price in the market product-features.

Amazingly complete product, great Price, and the best service.

If you have really specific needs, that requires a flexible tool, this is your solution. The team was very helpful during all the process, from the idea to the implementation.

The solution is extremely easy to use and allows and is a true all in one multichannel solution. I highly recommend uContact for financial institutions.

Great system to work with callbacks and integration's are an amazing addon to this product.

Gamification, callbacks way up, great support, very awesome after setup.

I have used the uContact call center software and is dedicated to increase the performance helps to improve the call center activities and the result is a better customer experience.

The problem is that it freezes when being used a lot.

Easy to setup, strong contact center features, and great customer support service. Easy to maintain and operate.

Powerful solution and easy to integrate with other solutions.

Right now someone technical is needed sometimes to learn process modification. All of the building blocks are there they just need to be set how you want.

We are satisfied with uContact in terms of features and support. The implementation was fast and the usability was great.

We have an excellent experience with uContact, improving productivity by 50. The system is extremely easy to use and much more complete that other expensive platforms.

US Dollar

Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously reducing customer support costs. It uses interactive voice response (IVR), automatic call distribution (ACD) and skills-based routing, callers are routed to the agent who is most qualified to meet the needs based on customizable data.


Talkdesk displays the caller's name, image, contact information, purchase history and contact history in the agent's browser in real-time so they can personalize their conversations. The system automates tasks so a new profile is created whenever a new contact calls. When a call is missed, Talkdesk sends an email containing call data, a voicemail recording and a transcription. Managers and agents are also able to make data-driven decisions with call monitoring, call recording, and real-time and historical reporting.


The system integrates with several different programs including InfusionSoft, Salesforce, Desk.com, Zendesk and Shopify. Price is per rep per month. Support is offered via knowledge base, email and phone.



LongDescription

Support Ticket Management

Real Time Analytics

Call Tagging

Call Transfer

Customer Surveys

Quality Management

Performance Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

Leaderboards

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

Sentiment Analysis

IVR/Voice Recognition

Automatic Call Distribution

Agent Interface

Voice Mail

Auto-Dialer

Blended Call Center

Customer Database

Call Recording

Call Logging

Integrations Management

Collaboration Tools

Automated Routing

On-Demand Recording

Call Center Management

Progressive Dialer

Data Import/Export

VoIP

Call List Management

Call Routing

Process/Workflow Automation

Call Queues

Text to Speech

Recording

Contact Management

Customer Experience Management

VoIP Connection

Help Desk Management

Outbound Call Center

Answering Machine Detection

Lead Management

Real Time Data

Performance Metrics

Voicemail Transcription

Inbound Call Center

Call Scripting

Phone Key Input

Hotkeys

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Real-Time Notifications

Unified Communications

Call Conferencing

AI/Machine Learning

Multiple Scripts

Workflow Management

Predictive Dialer

Real-Time Updates

Caller ID

Call Screening

Event Triggered Actions

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Telemarketing Management

Real-Time Chat

Chat/Messaging

Interaction Tracking

Manual Dialer

Multiple Parties

Customer Journey Mapping

Alerts/Escalation

Real Time Reporting

Open Database Design

Reporting/Analytics

Contact Database

Monitoring

Scheduled Recording

Automatic Lead Distribution

Voice Customization

Video Conferencing

Workforce Management

Call Tracking

Customer History

Tagging

Purchasing & Receiving

Call Monitoring

Archiving & Retention

Third-Party Integrations

Callback Scheduling

Mac OS

Web browser (OS agnostic)

Windows 8

More information on pricing tiers can found at www.talkdesk.com/pricing

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Talkdesk

In Person

Live Online

Webinars

Documentation

Videos

uContact is a Cloud & Omnichannel solution that enables its users to manage all their voice and text interactions in the same place. This way, it makes agents' work simpler, more organized, and -why not- more enjoyable too; and helps increase your Contact Center's productivity levels by 300%. 

Thanks to uContact's market-leader dialers, bots, WhatsApp and social media integrations, IVR, real-time dashboards, and many other features, our clients can provide a better Customer Experience to their own customers in every interaction, through every channel. And the best thing is, with its Drag-and-Drop development tools, uContact is made to adapt to each clients' needs. 

This beautiful, secure, and reliable platform was created +10 years ago by Integra CCS, after identifying the lack of a truly all-in-one solution for the Contact Center industry. Now, we have clients in more than 25 countries and manage an estimated 500 million annual interactions. 

Jump to uContact and reinvent yourself.


Multi-Channel Management

Lead Capture

Call Disposition

List Management

FCC Compliance

Survey/Poll Management

Call Scheduling

Call Reporting

Social Media Integration

Email Management

Campaign Specific Caller ID

FTC Compliance

Chatbot

Power Dialer

Preview Dialer

Campaign Management

Live Chat

Online Voice Transmission

Automatic Outbound Dialer

uContact offers 2 plans. 

Voice (Basic Call Center): $59,99
Omni (Advanced Contact Center): $89,99

Users receive price reductions based on volume. For more information, visit www.ucontactcloud.com

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