ArcGIS vs Freshservice

ArcGIS has 373 reviews and a rating of 4.56 / 5 vs Freshservice which has 388 reviews and a rating of 4.53 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.56 / 5 (373)

4.53 / 5 (388)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

April 14, 2021

April 16, 2021

Pros/Cons

  • Pros

  • It is very easy to use and there is a lot of help information for the use of new tools, such as the adaptation of new projection according to our desired parameters

  • Well, its an amazing software that helped me a lot in a first moment at university, I in Geology course and its awesome to create maps an so on

  • Cons

  • Using arcgis at first can ve really overwhelming as it is not easy, you need to spend a lot of time learning it but since there are lots of tutorials online it is not that big of an issue.

  • The Software package is not cheap but it doesn't mean it is not worth it. The people who can afford it will definitely have access to the best platform that the money can buy.

  • Pros

  • It's powerful and easy to use It's fast and stable It works well with all major browsers It's updated frequently with new functionality The support is very responsive and effective

  • I like the ease of use - It has been really easy to roll out to the userbase

  • Cons

  • The project management part in Freshservice is okay for small companies, but lacks a few features you need when managing bigger projects.

  • Automation rule are restricted in what they can use (eg you can't use tags on any rules). Project management has clearly been dropped, which is disapointing.

Pricing

Pricing Range

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Product Demo

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Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos