About CloudDISPATCH

CloudDISPATCH is a real-time, cloud-based Maintenance Management System that's simple to deploy, easy to use, and quick to integrate. It engages your maintenance team in improving uptime by providing the real-time data they need to solve problems.  Because it was designed by manufacturers, it fits the way maintenance organizations operate and what they need to improve OA and OEE.

CloudDISPATCH enables businesses to create a culture of problem-solving with technician engagement. It offers real-time resource utilization management tools and digital preventative maintenance/total productive maintenance checklists with automatic abnormality escalations. 

Users can attach images and videos to work orders to effectively capture machine history and...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

20 Reviews of CloudDISPATCH

Average User Ratings

Overall

4.45 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(10)

10

4 stars

(9)

9

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 20 results

August 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Great product.

Pros

Ease of pulling information and very intuitive.

Cons

Where was it 10 years ago? Wish it was available back then.

October 2018

Robert from Vermont Precision Tools

Company Size: 201-500 employees

Industry: Machinery

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2018

It's a great easy tool that makes things visable

I have really enjoyed working with this system. It is one of the easiest systems I have used. I like the fact that we can bring in new team members and in a really short time. They are off and running using it to do their daily jobs. It has allowed us to have good data to be able to show and make good business decisions.

Pros

This system is easy to use and to train too. Everything is live up to the minute. We use this for our spares inventory, pm scheduling and our planning process. We have enjoyed the document center. This has allowed us to have information at the job at our finger tips. Without the need to chase drawings, manuals and so many other things. Getting support from L2L has been easy too. They let you see and they always let you know where your request is. The support team is alway making updates to help make the system work better.

Cons

At times the updates causes in house tem members pain. Not all users get notified that updates will be happening or have occurred.

August 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

August 2018

Best CMMS software I have used in the past 25 years

Pros

This is the most user friendly CMMS software that I have ever used and I have tried quite a few. New users learn to use the system in as little as a hour.

Cons

The reports are inaccurate and frustrating to use, but you can export the data and create your own reports with excel. Poor customer support.

August 2018

Jerette from Northrop Grumman

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Defense & Space

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

3.0

August 2018

Cloud Dispatch: Making All Aspects of the Business Visable

The downtime information that is collected allows of the engineering dept. to isolate major problems and attack the root cause.

Pros

Easy to use and what you don't know how to use the support will take the time to show you how and why it is used. The data is always available with the most up to date information and can be pulled in a variety of different reports. Setup of the system is very simple and can be started up in a short amount of time. I recommend using as much of the system as possible because as you add additional modules you may need to change previous setups to work with added modules.

Cons

The major con about the software is that even if you want to have something deleted from the system the request is always denied.

August 2018

Nancy from American Showa

Company Size: 1,001-5,000 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

From a Developer's Viewpoint

Our MRO department uses this for all requests and spares issues. Facilities uses for maintenance scheduling, dispatches, equipment BOMs. Saves much time and provides accurate reporting.

Pros

All references a developer needs to create interfaces is in one central location. Amazing API documentation with clearly defined FFDs and descriptions. Tech Support is among the best and quickest I've experienced in my nearly 40 years in IT.

Cons

I am not great as a JSON or XML developer, so am forced to find workarounds (Excel XML using VBA), but have managed to be able to provide users all the reporting and synchs they desire. Wish there were some direct interfaces with iSeries. I'd like to utilize for Scrap, but management is hesitant to proceed.