As a new user to Llumin, I needed some assistance, called the Llumin support line and was lucky enough to have [sensitive content hidden] answer my call. He has been my go-to person ever since. Most communication is by email, but there have also been calls and he has even done Team meetings for real-time training. If [sensitive content hidden] was unavailable, I could also get assistance from another support member.

I use work orders, purchase orders, and PM's on a daily basis. Llumin has allowed me to track, assets and expenses easily.

I would like to have an easier way to locate work orders that have been closed. Receipts in Purchase Orders - would be great to have individual lines indicating what has been received, when and the qty without have to open/print the receipts page.

Everyone at Llumin has been very helpful and supportive. When we have issues or need functionality change, they are very receptive to our needs and respond quickly.

Our end users, who are not very computer savvy, has adapted to the program and are able to use it without continual retraining or assistance.

Really needs a more detailed audit trail. We can see the basics of what happened, but no the individual field changes.

Vers 4 was much more user friendly.

Easy to create a Purchase order, Projects, Work order and items.

Every update causes more issues on other items. I dislike the reporting tool-not user friendly. I have to call LLumin and they create a report for us. Should have gotten feed back on needs of customers before this build.

I have been working with LLumin for 10+ years now and would not choose another CMMS for our facility. The support you get from the staff is first rate. The development of the platform over the years is nothing short of impressive.

The versatility and rigidness of this platform is substantial. LLumin can be customized to fit your facility or business needs.

There is so much opportunity for advancing your maintenance program that it is difficult to decide what is priority. You want to do it all.

When we purchased it was still ERportal and it was a learning curve but after 3+ years we have a good handle on it but there are some options that need changed but [SENSITIVE CONTENT] is easy to work with on changes.

I like that it is on the cloud, makes it easier to access from anywhere. Once you run LLumin and get a feel for it you can navigate through pretty easily. Lots of history stored so that you can look back at previous work done.

I feel like there is a lot of clicking, click here and click there. And some of the windows could be bigger.