eWorkOrders software


30 reviews(5.0/5)
30 reviews(5.0/5)

eWorkOrders is a cloud-based maintenance management solution offering an integrated suite of work orders, asset management, inventory management and preventative maintenance.

eWorkOrders allows users to organize service requests and other employee tasks into a single platform available to owners, managers, engineers, tenants, vendors and others. Data can be displayed as text and on an interactive calendar or map.

The solution features a reporting module which assists in resolving queries and generating reports. Users can track metrics such as open service requests and work assignments, asset listings, scheduled maintenance and timesheets.

The work order management feature helps to organize and segregate the data into sections such as work order number, data requested, data completed, customer email address and more which allows the user to view and print work orders, open assignments and generate reports.

eWorkOrders is compatible with Android and iOS devices. Support is available on phone.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

30 Reviews of eWorkOrders

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  • Gretchen from Red Door Group

    Number of employees: 11-50 employees

    August 2018

    Pretty nifty work order (and more) property management tool

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Really like this system from what I've seen so far. Looks to work well in managing and tracking my property assets, work orders, etc.

    Cons

    I can't find spell-check in the tool but it's more of a minor annoyance than anything else.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    May 2018

    Great customer service, cost effective, and a complete system for anyone's needs!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Saved me time, money, and streamlined many systems.

    Pros

    eWorkOrders CMMS is an affordable cloud based solution that improved our efficiency and help reduced costs. Work Orders were extremely easy for anyone to put in and manage from any location. Our maintenance team could easily retrieve historic information, enter data and closeout jobs from anywhere though their computer, smartphone or mobile device. We were able to save time and money by maintaining inventory and scheduling preventative maintenance during our slow times. Our facility has been working more efficiently due to less breakdowns and unnecessary expenses.

    Cons

    I have enjoyed using the software so far and have no issues yet! The interface is easy to understand and customize.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Liberty from Celgene Corporation

    Number of employees: 1,001-5,000 employees

    May 2018

    The ease of use of the system is great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use is great; Captures all user requests easily; Report generation is great for trending information; great way to reconcile requests, at the end of a given period.

    Pros

    Our users easily are able to create Work Orders for all of their controlled document requests for issuance, retrieval, and archival.

    Cons

    Setting up the parameters for the application isn't intuitive. I did have to call support to guide me through the process.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    April 2018

    Knowledgeable staff, prompt and professional service. Highly recommend.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Intuitive, user friendly, has all of the features I need, customizable, can upgrade to access more functionality.

    Cons

    No cons at this time. I do not have anything that could be considered an opportunity our improvement suggestion at this time.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Mike from Alia corporation (dba Mcds Rest)

    March 2018

    Has absolutely made my team more efficient and accountable for repairs and timely completion.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    This program is great for tracking repairs and the reports that can be generated helps make crucial decisions on equipment and costs of repairs at each store.

    Cons

    Haven't found any deficiencies that were not corrected by Norm. Does what we wanted and much much more..

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • JUSTIN from PHILIPS LIGHTING

    Number of employees: 10,000+ employees

    March 2018

    Customer focused, excellent customer service, easy to use, customization is awesome.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Customization, historical data on repairs, reports, communication with the maintainers in the field.

    Pros

    The software engineers were able to build me an automated work order system. They original way I managed issues was through email alerts from another company I am partnered with. My partner company was able to link the alert emails to eWorkOrders. I wake up in the morning and have a dashboard that gives a quick snapshot of what needs to be repaired. The eWorkOrders team were key in making that customization possible.

    Cons

    I do not have any issues with this software. It has streamlined my work and has given me a ton a man- hours back.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • john from Fordham University

    February 2018

    EXCELLENT CUSTOMER SERVICE...CONSISTENTLY.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It does everything that I want it to do and when I require a change the staff at eWorkOrders makes it happen every time.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Tim from Claremore OK Public Schools

    January 2018

    Streamlined our work order and preventative maintenance processes

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    For the end-user, it provides a solution to their needs quickly without them having to spend no more than a couple of minutes issuing the work order.
    Our maintenance team relies on eWork Orders to use as a basis for their daily morning meetings and how to schedule work for the day.

    Cons

    The overall look seems a bit drab with a lot of gray colors, but I can live with that to get the functionality.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Keith from Museum of Life + Science

    December 2017

    Good functional CMMS. Really great tech support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This Software is easy to use, and has good features.
    All cloud based is nice, so no server admin.
    Easy for users to enter tickets from any we-enabled device
    Customer/technical support is amazing.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Leighan from Mineral Wells ISD

    November 2017

    Has been user friendly and not overly complicated for our needs.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Like every new thing, there is a learning curve. Once you learn this software it is very user friendly and easy to navigate. There are multiple options that can be used or not, depending on your needs.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Paul from Focused Equipment Events LLC

    November 2017

    I've been a Maintenance Manager/Consultant for 30 years in large & small companies around the world.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy way to provide feedback

    Pros

    It's got all the features of the expensive CMMS I've used and is affordable and user friendly. Most of companies I work in have absolutely nothing and that's why I get called. I go in and install a Maintenance Process. The most important step in my process is implementing a used friendly CMMS. Most companies don't have a "computer person" within the Maintenance Department so I pick a Trades person who has some knowledge and train them. I've also hired temporary help to hire people to come in and set it up. It's worked very well for me and the companies. A lot of companies have a CMMS they don't use. Old software that died on the vine because of cost, people transitioned out or it was just a show to pass an audit their required to show evidence they have their arm's around reliability. I use it to capture what's going on with their equipment and apply Continuous Improvement to identify the repeat breakdowns and eliminate them one by one. Ease of use and history information are the main reasons I recommend eworkorders.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Calvin Dean from Texas A&M Engineering Extension Service / Emergency Services Training Institute

    Number of employees: 501-1,000 employees

    September 2017

    Exceptional value for a powerful application. Top notch technical and help support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Excellent historical data. up to date metrics.

    Pros

    Easy to use. 15 minutes with each of my people and they off and running. There have been no instances of incorrect entries that I have not been able to correct easily. Excellent reports and print options.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Melissa from CMG

    April 2017

    Love this system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is a wonderful system. It's very user friendly, and they provide the best customer support. Highly recommend!

    Review Source: Capterra
  • Ginny from Mid Florida Community Services

    Specialty: Non-profit

    July 2015

    Excellent product!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The product is extremely user friendly, easy online access, and excellent overall results. The vendor always responds to our needs within moments; very accommodating and always carries a high level of professionalism; and great technical support. We have 320 employees who have access/user ability to the software, we have not had any problems with the software or user complaints.

    Cons

    We have no complaints. The product is excellent for work order tracking and reporting. All levels are able to use the product with ease. The facility directors seem to be very happy with the work order system.

  • Amanda from Moultrie Technical College

    May 2015

    eWorkOrders is really easy to use. Once you know the basics, you can customize it for your own use.

    Ease-of-use
    Quality
    Support

    I'm not really a database person. I hated that class when going through college. I was really dreading using eWorkOrders, but I have found it to be super easy and the customer service team is fabulous. I usually send them an email listing my issues and someone calls me back either same day or next day (excluding weekends cause everybody needs a break). Once we get off the phone, the issues are fixed or I have more knowledge of what I need to do. I really appreciate having Jeff and Tony to help me out. I definitely recommend this website and this team to anyone wanting a program to help keep track of their work orders, assets, preventative maintenance, and a lot of other items.

    Review Source: Capterra
  • Jeff from Wencor LLC

    May 2015

    Best CMMS I've ever used. Period!

    Ease-of-use
    Quality
    Support

    Hands down the best CMMS I've ever used and I've used a few. I love the simplicity, plus the ability to add what ever pieces you need as you grow and develop. We have multiple sites, a couple folks and love the mobile app. Plus its very affordable, you need to see for yourself. This makes my job so much better, easy to track, easy reports, simple enough us old dogs pushing retirement can do it. And depth to do things you don't have to do, it offers a lot. If your looking at CMMS, you best give this a try. I will recommend this product to all my facilities friends. Great product, great support, great people, best bang for the buck! We love it!

    Review Source: Capterra
  • Daniel from Hattie Larlham

    June 2011

    Hattie Larlham perspective

    Ease-of-use
    Quality
    Support

    Over all E-Workorders is a great value with a great team of experts willing to do what every it takes to make your experience with electronic work order systems easy and affordable. You do not have to worry about purchasing future upgrades, because the E-Workorder Team is continually developing and expanding their system, and as they do so they provide that new technology to their customer.

    Pros

    The E-Workorder system is a great system that does not require a super high level of computer talent to navigate and build. The benefits provided by the E-Workorder system are equal to many high dollar software systems, but without the high cost to purchase and train individuals to operate.
    We¿¿¿re a long term healthcare agency with over 33 operating properties in Ohio and 750 employees and this system allows every employee who can access a computer to submit and track work request. This system provided us the means to build an electronic data base of scheduled PM¿¿¿s and pertinent Inspections, as well as develop a means to provide for accountability and tracking of both equipment and parts cost, as well as labor
    We are currently expanding our documentation and information to utilize electronic asset tracking through E-Workorders.

    Cons

    We have no complaints on this system nor any cons.

    Review Source: Capterra
  • Chris from "Scrap-It" (Minichiello Bros. Inc.)

    May 2011

    EWorkOrders. Rocks. Period..

    Ease-of-use
    Quality
    Support

    To reiterate.. ABOVE ALL: INFORMATION PROFESSIONALS' CUSTOMER SERVICE/TECHNICAL SUPPORT HAS MADE THIS THE ABSOLUTE A#1 BEST SOFTWARE VENDOR RELATIONSHIP I'VE EVER HAD - BAR NONE.. We started off using EWorkOrders for one department and have been steadily configuring functions for use by various groups. In 3 short months it has become the center piece that our business model now functions through. And we're still expanding with it.. If your company is in need of a fantastic software package, with impeccable support, I ABSOLUTELY RECOMMEND EWORKORDERS. UNEQUIVOCALLY.. BRAVO GUYS!

    Pros

    Where do I begin?? I'll try to be brief.. EWorkOrders is a powerhouse of full featured functionality, to say the least. There is a robust amount of config options that are all extremely flexible - give or take a few minor caveats.. That being said, implementation/customization does not require a degree in rocket science. AND ABOVE ALL: THEIR CUSTOMER/TECHNICAL SUPPORT HAS MADE THIS THE ABSOLUTE A#1 BEST SOFTWARE VENDOR RELATIONSHIP I'VE EVER HAD - BAR NONE..

    Cons

    Just to be fair: Although the guys at EWorkOrders are very available and more than willing to explain everything and anything that one would have questions about, a more in-depth Help section is most definitely needed.

    Review Source: Capterra
  • JoJo from The Morris Companies

    March 2010

    eWorkOrders is the best system out there

    Ease-of-use
    Quality
    Support

    Highly recommended. Especially for high volume companies that send many Work Orders. This system is easy to track and get exactly what you are looking for when you need it. Highly compatible if you enjoy a paperless office.

    Pros

    This system has really made creating, editing, tracking and sending work orders extremely easy. We have used other systems before and nothing compares to eworkorders. All management screens are user friendly and do not require much data entry. Email, Fax or print from your desktop directly to work order recipient. Many fields and reports were custom designed to our needs. Customer Service is always available and any technical questions are answered immediately, usually within a couple of minutes. Call directly or email doesn't matter always get a rapid response. Thank You eWorkOrders for making my job easier.

    Cons

    Only Con is that we tried so many other Companies before finding this awesome system.

    Review Source: Capterra
  • Tom from City of Olympia, Washington State

    August 2009

    A Top Flight Product That Fits Any Budget

    Ease-of-use
    Quality
    Support

    I conducted extensive research of web-based Computerized Maintenance Management Systems (CMMS) looking for the best product available for an entity with a limited maintenance budget. eWorkOrders won hands down! The support staff is one of the best I ever encountered! An example is when I have asked for additional reports to be designed for my use, they first researched their extensive report library and sent me an existing report or modified an existing report to fit my needs. They did this without a charge, when they could easily have just created a new report and sent me an invoice for payment. You will have to spend many thousands of dollars to get a product with more bells and whistles than eWorkOrders. I highly recommend this product and the people behind it!

    Pros

    eWorkOrders is easy to use. The advantage of the product being web-based, over a stand-alone product installed on the users server or desktop computer, cannot be overstated. The ability to receive instant feedback from customers when a work order is closed out has allowed me to quantify and measure the new emphasis we have placed on an increase in quality customer service. I have many lessees in city-owned buildings that never before had access to the city Intranet based work request system and were forced to place a work request through e-mail, the telephone or a verbal request to a passing maintenance worker. With eWorkOrders, all my customers now can enter work requests that I am able to respond to immediately, receive feedback, measure and develop reports from a single database.

    Cons

    As with any system, eWorkOrders works best with internal admin support. However, we have been able to utilize it well with intensive training of the maintenence staff; with all entries being made by the maintenance workers themselves.

    Review Source: Capterra
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