Founded over a decade ago, SMGlobal provides advanced CMMS solutions to companies worldwide. FastMaint, their core product, is used to manage plants, facilities, utilities, and more. It is a Windows-based system, but SMGlobal also offers browser based editions.
FastMaint delivers standalone asset management, inventory management, preventive maintenance, and work order management. With FastMaint, technicians can respond to unexpected breakdowns and institute planned maintenance. The system will send email and text alerts about new work orders to maintenance staff, keeping everyone in the loop. Pictures and links are easily attached so that technicians have the most information at their disposal. Users can schedule maintenance based on different factors, such as dates, meter readings, and conditions. This can all be adjusted to account for days off.
FastMaint was designed for for maintenance teams with up to 100 users. It’s available in 4 different editions, so it’s completely scalable. They offer additional features and add-ons for each package that allows a company to purchase exactly what they need of the system. One of which is a web-based work request module that lets users to submit and monitor the status of work orders. This feature also enables email and text updates to staff as the work orders are being processed.
SMGlobal offers a 30-day fully functional trial. After that, it’s simple to convert the data over to the full version. In 2006, FastMaint earned Microsoft’s ISV/Software Solutions Competency. We have found it to be an especially great fit for manufacturing and industrial plans and utilities companies.
Preston from IDX Louisville
Having used FastMaint for several years now, I have found that the software works great, and the reports generated are what I like the best. It is easy to track costs on each piece of equipment, as well as downtime.
Really, the only complaint I have is the number of steps it takes to print work orders. I would like to see one-click printing.
I would say give this a try, and you will not be disappointed. Be sure and try the reports.
Mike from Absolutaire
OK for a few dozen items of inventory, but we have hundreds!
The program does keep track of past and pending tasks/work orders well. I do like the way past due goes to red.
The process you have to go through to write up an unscheduled repair could be made easier. You should not have to basically "erase" an existing "any other maintenance" task to create a new one and get a wo number assigned. There is no trigger to automatically send pending wo's to the printer.
Response: SMGlobal, SMGlobal Inc.
Date: September 2011
Thank you for the feedback. Please note that this review is for a very old version of the software (the current version is 5.4). Some of the concerns have been addressed in newer versions of the product.
Mitchell from Barbados National Terminal Company Limited
The package is good but can be upgraded is some areas.
- The software is easy to upgrade
- The ability to email my PO to purchasing
- The Feedback should have the ability to contain a Form to allow technicians to complete at the end of a task.
- The equipment Tabs should be upgraded to allow an attached parts list or PDF file with parts listing.
Carlos from Interstate Shredding LLC
Would definetly recommend
Easy to use lots of features
none that I have found yet
Preston from Idx Louisville
I recommend this for any company looking to start a computer base PM program. It is very easy to learn and extremely affordable.
Easy to setup and use and tracks all of the important information
I would like to see the planned work orders for longer than two weeks. We sometimes get behind or have to wait on parts and the work order does not show on the list.
Response: SMGlobal, SMGlobal Inc.
Date: June 2011
Preston thank you very much for the positive feedback! I would like to mention that from version 5.4 you can see work orders on the main screen for periods that you specify, not just for a two week period. For the version you have, you can use the work order history report to see work orders for different periods.
Gordon from Haycreek Ranch
I have roughly 40 years experience with PM. Almost 30 of these years were using computer based programs. We evaluated about 10 software packages and found FastMaint was structured very simply yet was far more powerful than we needed. In the end we will have roughly 150 pieces of equipment/facility. Some pieces of equipment will have several Tasks.
Considering the power of the software package it is very easy to use. We were able to modify several features to fit our unusual application. This allowed seasonal use of equipment, weather dependent Work Order sorting, and sorting Work Orders by skill level. In sum, we were able to adapt or customize the software for an equipment and facility maintenance program of a large sheep and cattle ranch with summer farming.
We made several errors that were not covered by the documentation and the Import/Export feature seemed too complex.
Mark from Rieke Packaging Systems Ltd
I have used some of the larger CMMS systems in the past, and have found this software package to be absolutely superb for the small to medium sized enterprise, and is a brilliant tool for getting to grips with managing machine maintenance.
Very easy to install and setup for multi-users.
Intuitive screens for data input.
Very simple to operate and use.
Superb reporting templates built in as standard.
Haven't found any yet !!
Richard from Adelaide University, Plant Accelerator
A nice easy to use package that has a host of useful features and seems to be bug free.
I have looked at a few other products but Fast Maintenance seems by far to be the easiest to use and the quickest to learn.
Keep up the good customer support as this is great product.
Very easy to setup and install on a shared network drive. Even though I have not used the software extensively I have found it very easy to use and most features are self explanatory. Support has been good and response times for email enquiries have been short.
Fast Maintenance emails out user tips on a regular basis which is a really nice feature.
It would be good if the licensing could be more flexible so that any user can login to a computer that has the software installed.
Email notification of pending work orders would be a useful addition.
The documentation is quite good but a few more detailed examples would be helpful.
David from On-X LTI
So far I have been able to do all I really need to do for scheduling and logging maintenance. I have not utilized personnel or purchasing management. so I can't comment on those. I'm very satisfied with what I got for the price.
Inexpensive, performs most tasks quickly and easily from a single interface window. Configurable HTML report format included. Support response has been very helpful and timely.
Like any program, not everything works just the way you want it to. There is no mechanism for tracking changes to the configuration, such as task instructions which is not necessarily an issue unless you are in a regulated industry like ours. I had a hard time getting custom reports to look like I wanted but was ultimately satisfied.
Laura from Ortho Molecular Products, Inc
I don't have recommendations since I don't use the product regularly.
Easy install and user friendly
A few program issues:
1. reset button
2. program hangs when exiting
Leif from Coral Plaza Apart Hotel
Fullfill all needs to effectively run a maintenance program with a lot of breakdowns and routine tasks. It also is a good tool for controlling your spare parts stock and cost monitoring.
Handles breakdowns and routine tasks.
Excellent spares handling and purchase.
Support fraction of parts.
Supports special characters for different languages.
Good cost control.
Long overdue workorders don¿¿t stay on workorder list. Have to check them via the task listing.
Craig from Middletown Industrial, Inc.
Five out of Five Stars
One of the easiest CMMS programs to setup and use. The ability to add photos and drawings to parts and equipment in FastMaint is a blessing. This is often a option in other CMMS packages. Reports, Work Orders and Purchase Orders are very professional in appearance and functionality.
I currently have planned maintenance work scheduled out 4 months ahead and know well ahead of time what parts to have on hand and when I need to order them. No more last minute next day air orders for lost or forgotten PMs
None that I have found.
John from Ocean Fisheries Ltd
Good. For multiple user access through a browser off the shelf, it's a fairly economical good product for tracking equipment.
Has good structure & program organization.
Different screens required to drill down & then having to back out (quit) to go back and drill down into another.
alex from home
Very good for the buck invested.
Easy to use straight to the point and not too fuzzy.
You can not add DWG files to the parts.