Fiix vs Freshservice

Fiix has 547 reviews and a rating of 4.43 / 5 stars vs Freshservice which has 461 reviews and a rating of 4.53 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.43 / 5 (547)
4.53 / 5 (461)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
September 27, 2022
October 4, 2022
Pros/Cons
  • Pros

  • Helps to manage assets and schedules quite well. Tracking is simple to use and nice and functional.
  • An additional bonus with FIIX is that the support team is vey friendly and helpful in answering any questions and resolving any issues.
  • Cons

  • M working on cancelling our account but the customer service is what ruining my relationship with FIXX.
  • There are two items of frustration. Creating reports in Fiix is a giant pain.
  • Pros

  • Easy setup, good price, works perfectly and data is easy to acces, support works great and can assist easly.
  • Good platform to manage incidents/problems/changes/releases as well as requests. Good CMDB for managing company assets.
  • Cons

  • Lack of customisation on forms and categories - I cant change labels etc.
  • Noticed that at times, usually in the morning hours of EST time zone, Freshservice access cuts out for 5 minutes.
Pricing Range
Product Demo
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Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2022

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Advisor Recommendations

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33 Recommendations
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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