FlowPath

RATING:

4.76

(42)

About FlowPath

Your facilities and operations program is complicated. FlowPath automates work orders, maintenance, events, notifications, projects, and reporting in a simple to use platform. Effortlessly get ahead of your facility's work while increasing internal operational value with FlowPath. Keeping your data and transitioning to FlowPath is simple, with our customer support doing most of the heavy lifting for you. Onboarding that takes months with other companies takes less than a day with FlowPath. FlowPath supports integration with Microsoft Outlook and Google, which enables organizations to share photos and videos, track time, and communicate with internal and external stakeholders. Additionally, managers can plan and perform multiple tasks, manage budgets/employees and monit...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
FlowPath Work Order Dashboard
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FlowPath Reviews

Overall Rating

4.76

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 42 reviews

Dalton

Company size: 11-50 employees

Industry: Facilities Services

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2022

FlowPath = Accountability

Accountability was a huge problem. We didn't know what employees were doing with their time. With Flowpath we've been able to create daily inspections that employees have to complete to show that they are being productive. Tracking is everything, the numbers don't lie, we know how long things are taking to complete, we know how many WOs we are receiving a week, and we can track our KPIs without having to spend so much time pulling numbers from different systems, everything is centralized.

Pros

I like how fast you can implement FlowPath into your daily operations. The biggest positive for me is tracking. I love seeing the numbers and knowing what they mean. The numbers don't lie and I can tell when things aren't happening. When labor hours are super low and we are fully staffed for the week, I know people aren't working on inspections or WOs. FlowPath helps with accountability.

Cons

When I first started FlowPath there were tracking features that I wanted to use that wasn't an option. However, because FlowPath is constantly working to improve its systems and gather feedback from its clients, they are adding new features with new updates. All of my cons are beginning to disappear because the company actually takes your input and uses it to improve. When one or more people request the same feature, they hear it and create it.

Reasons for switching to FlowPath

The user platform was old and outdated. I had to jump through loopholes in the system to pull the information that I needed. Customer service was slow. You didn't have the ability to have complete control over the system like deleting WOs, once it was created you were stuck with it and had to close them out which inflated numbers.

Response from FlowPath

Hi Dalton! Thank you for submitting a review of your experience with FlowPath! We really appreciate your feedback. We love hearing that FlowPath enables you to hold your teams accountable and keep a pulse on your day to day operations! -Kait

Replied December 2022

Alex

Company size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

December 2022

Great tool for easy-to-use bikeshare maintenance

Great so far! Always excited to see what features will be coming out next. Has transformed the way we collect data about our maintenance work

Pros

Very intuitive platform. Simple and clean interfaces. Customizability options where useful. Very easy to track patterns and trends and search for specific information

Cons

Better interface for inventory tracking. More customizablity options on PM Scheduling

Reasons for choosing FlowPath

-

Response from FlowPath

Hi Alex! Thank you for submitting a review of your experience with FlowPath! We really appreciate your feedback. We are thrilled to hear that FlowPath has been a great tool for your team. I have taken your enhancement feedback to the product team for review and will keep you posted on any updates. -Kait

Replied December 2022

Keith

Company size: 501-1,000 employees

Industry: Mechanical or Industrial Engineering

Time used: Less than 12 months

Review Source: Capterra 

EASE OF USE

4

FUNCTIONALITY

4

February 2022

Flow Path Review

Works well

Pros

Ease of use, like the fact it is tailored to us.

Cons

A bit cluttered Home Screen. Whenever you log in it doesn’t come back to where you left off

Reasons for switching to FlowPath

Custom built for us

Craig

Company size: 1,001-5,000 employees

Industry: Education Management

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

November 2022

FlowPath

Very good! Awesome support! I like that FlowPath is continually improving there product by asking what works for me and what I would like to see added or changed, this almost makes me feel like part of there team!

Pros

The software can be tailored to meet our needs, the support is fantastic and the product is very cost effective for us compared to our old system.

Cons

It is relatively new from what I gather, so I at times feel like I am on the R and D team.

Reasons for switching to FlowPath

Cost was the primary driver, we were paying way to much for a system that was way to complicated and did not fit our needs well. We also were being hit with excessive yearly increases with no enhancement of the product.

Response from FlowPath

Hi Craig! Thank you for the review. We love hearing how much you love our customer support. We appreciate your feedback as it continues to help us grow and improve to serve you better! Best, Kait

Replied November 2022

Bryan

Company size: 501-1,000 employees

Industry: Education Management

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

November 2022

FlowPath review

We have had great success using FlowPath. It has help with knowing the history of maintenance at all of our schools.

Pros

The easy of tracking work orders. The way both end users can see real time information that is shared.

Cons

Yes, I would love to see a better way that lets the admin know when someone has added to a work order other then having to tag them.

Response from FlowPath

Hi Bryan! Thanks so much for your review. We are so pleased to hear that we've helped streamline your operations. We're always appreciative of your feedback and suggestions. Our customer success team will follow up to schedule a time to review. -Kait

Replied November 2022

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