FMX vs Fullbay
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.7 / 5
4.6 / 5
Value for Money
4.7 / 5
4.7 / 5
Customer Support
4.9 / 5
4.8 / 5
Functionality
4.5 / 5
4.4 / 5
Last Review Written
September 9, 2024
September 15, 2022
Pros/Cons
Pros
- The personal interaction I've had leading up to my final purchase of FMX was great and they have very competitive pricing compared to other products on the market.
- The flexibility in setting up your own criteria is great. Customer support has been outstanding.
- FMX as a company has been wonderful to communicate with and have always been readily available to help with any questions.
Cons
- There is no app, which is very annoying when trying to use out in the field. On your phone you have to open up your web browser and log in on the web.
- Inspections do not auto create work orders for failed inspections.
- I have very little negatives to say about this product. The only downside was implementation.
Pros
- Fullbay is so easy to use and has great functions. From the service desk to the technicians on the floor this is a great product to track efficiencies and to communicate with your customer base.
- The customers like the accuracy and immediate billing we can provide. Any outstanding bills can be easily reviewed and followed up on.
- When I call for support I never have to wait and everyone I have spoke with is really knowledgeable with the product. Everyone at Fullbay is always helpful and always try there best to help out.
Cons
- The only complaint that I have about the software is that it only migrates information to Quick books.
- Customer service is worthless. They will answer the phone, but can rarely assist with any issues.
- Receiving parts is difficult. Ordering parts through the system is a nightmare, the email look like a phising scam, and you have to call to verify they received the email.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2023
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
16 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
