FMX

RATING:

4.7

(409)

About FMX

FMX offers configurable maintenance and facilities management software that helps organizations maximize productivity, cut operating costs, and gain actionable insights about their equipment and facilities. The software decreases work order resolution time, organizes preventive maintenance tasks, and allows you to manage your equipment and assets all in one easy-to-use system. FMX is proud to serve K-12 schools, higher education institutions, municipalities, and a wide array of other industries. FMX offers ongoing customer support and training and is happy to report a 98% customer satisfaction rating and a 2-hour average response time. In addition, the solution is accessible from any web browser, including mobile devices, and allows for unlimited requesting users at n...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
Easily Submit Work Orders

FMX Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for FMX

1 - 5 of 407 Reviews

Ben

11 - 50 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed November 2023

All The Facility Data At Your Fingertips.

User Profile

Karl

Verified reviewer

Non-Profit Organization Management, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

FMX is ideal for multi-site property and facility management

Prior to FMX we had no work order system at all. No one really knew if repairs were completed, many requests were simply forgotten. Staff were frustrated by the lack of communication and length of time for work request completion. FMX solves all of this and more. We track costs, inventory, timelines and documents associated with the work orders.

PROS

The set up, customization, implementation was incredibly easy! Many of our staff are not very computer savvy but we had little to no issues with the rollout. The user interface both desktop and mobile is intuitive and simple to navigate.

CONS

The only thing I have found that isn't really a con, but when I finalize a work order, I would like to not have it be re-opened by users.

Reason for choosing FMX

Ease of use, cost and simplicity of implementation.

John

Education Management, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2023

FMX is your 1st step to a streamlined Events Scheduling Program, Maintenance & PM

Very positive. [sensitive content hidden] our main connection is always on point and responds to all of our needs.

PROS

Schedule Request and Maintenance Request can be customized to cover allot of information gathering. This save allot of wasted time on phone calls, emailed etc. We try to make the schedule request a one stop shop for our Faculty and Staff to request an event and capture all the details so we can then move to a BEO

CONS

I feel that we are missing a few key elements that are essential to our operation, perhaps we are unique. We often have events that are not on campus but that our FMX calendar needs to include because those off site events take away assets that we need to be aware of. Some sort of Generic Flag should be available to note those events. We have improvised and created a work around of our own.

Reasons for switching to FMX

Wanted one stop program for facilities scheduling and maintenance

Anonymous

201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed December 2018

FMX for request forms

It works well because we are able to utilize it on one platform in one convenient location.

PROS

It gives you a lot of options for the type of forms you can create. We use it for IT help issues, general maintenance requests, and marketing, media and communications requests.

CONS

It is pretty much preset on what you can and can't add in. It has some presets that don't work with every form, so you have to select information that is not necessary in order to complete the form.

Vendor Response

Hi! Thanks for taking the time to write a review! It¿s great to hear that you¿re a fan of FMX. Your feedback helps us discover new opportunities to improve our product and make sure you have the best possible experience. Once again, thank you for your support! Please feel free to contact our customer support team if you have any further questions!

Replied December 2018

Gretchen

Consumer Services, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Versatile Ticketing System

Great, [sensitive content hidden] has been a great source of knowledge. She is always available when we need her.

PROS

Very customizable, lots of options to customize forms & settings. FMX works with us to make sure the software meets our needs

CONS

Reporting dashboard isn't easily customizable, it's slow and often crashes. Wish we had better visibility on our KPIs.