Freshservice

MPulse

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Ratings & Reviews

Overall Rating

4.54 / 5 (368)

4.56 / 5 (144)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

May 4, 2020

February 28, 2019

Pros/Cons

  • Pros

  • It's powerful and easy to use It's fast and stable It works well with all major browsers It's updated frequently with new functionality The support is very responsive and effective

  • Simple interface that is clean and easy to navigate. Good pricing.

  • Cons

  • The project management part in Freshservice is okay for small companies, but lacks a few features you need when managing bigger projects.

  • Automation rule are restricted in what they can use (eg you can't use tags on any rules). Project management has clearly been dropped, which is disapointing.

  • Pros

  • Excellent customer service. We have two people designated to us to aid in the startup and training of the software. Very impressed with the depth of the information provided to us.

  • The software is very user friendly. It was easy to get it set up, customize and move between the different operations. Loading the employee information was quick and easy.

  • Cons

  • The initial training didn't really cover the pertinent information as it relates to our business. I would suggest they customize the training to the user's specific needs.

  • Will close suddenly from time to time - not certain is this could be an connectivity problem but it doesn't seem that way.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

26 Recommendations

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots