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MaintainX vs UpKeep
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.8 / 5
4.6 / 5
Value for Money
4.7 / 5
4.5 / 5
Customer Support
4.8 / 5
4.7 / 5
Functionality
4.6 / 5
4.4 / 5
Last Review Written
February 19, 2025
March 8, 2025
Pros/Cons
Pros
- The work order request feature has truly streamlined out abilities as a team. We have great communication with our requesters, increased our completion speed, and provide better customer service now.
- This is a wonderful and useful program for any corporation and I would highly recommend it.
- It was very easy to move all my equipment and assets over. They offer amazing flexibility in the ways that you can set up your work orders.
Cons
- There are not many, if any negative thoughts I have for this app.
- Sometimes when i start a problem report the page flips before I finish it.
- Notifications And annoying popping up every 2 seconds.
Pros
- Customer service has been terrific and we are most pleased with our decision to purchase Upkeep.
- I love that it is so easy to use. It makes it very convenient to open the APP and enter in the issue and have someone in the appropriate department come take care of it.
- Upkeep is very easy to use and the maintenance technicians like the ability to use it on there phones. The ease of reporting work orders when they are thinking of them makes the app valuable.
Cons
- Upkeep should also have an alert text or email warning the administration that there there was no entry for the services by the repair crew that day.
- Not a lot of options to edit how reports print out. Also frustrating to have to upload photos and documents one by one rather than be able to drag multiple documents into a work order.
- A little confusing in its interface and with a little onboarding and a little time consuming and slow when learning.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2025
FrontRunners
2025
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
186 Recommendations
122 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
