Eptura Asset

RATING:

4.0

(189)

About Eptura Asset

Whether you're managing assets in an office, industrial site, or special purpose real estate, you need to keep your facilities running and your employees safe. If your equipment goes offline, your employees can't work to their full potential, and your business will be impacted. With Eptura Asset, you get full visibility into your assets, facilities, and parts inventory to keep your team moving forward. Automate maintenance schedules, require equipment inspections, document your compliance efforts, and manage work requests in a single portal, freeing up your technicians' time to focus on the tasks that drive your business.

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Eptura Asset Reviews

Overall Rating

4.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

4

Value for money

3.5

Functionality

3.5

Most Helpful Reviews for Eptura Asset

1 - 5 of 189 Reviews

Don

Construction, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2021

Delivered Value for Price

Our goal was to automate our work order system and develop a scheduling system for preventative maintenance. We met those goals in implementing Manager Plus. However we are concerned that because the product we were on boarded with needed several fixes the implementation process has gone on longer than it should have.

PROS

Of the alternatives we evaluated we felt Manager Plus delivered the best value. Did not have the most features but did what we wanted for a price we could afford. We were able to adapt product to our way of doing things which was important to us.

CONS

Implementing a software solution to a business problem was a first for this company. When we signed up we were encouraged to move straight to the Lightning version. After beginning implementation we realized that Lightning was essentially in a beta version. Many of the problems encountered during implementation have been resolved by ManagerPlus over time. Based on past experience this is normal with beta versions of software but since this was not communicated to us and as many in our organization have not been exposed to beta versions of software before it has left a bad taste in many members of our organization.

Reason for choosing Eptura Asset

For the price the best value and the system fit with the organization's culture

Vendor Response

Don, Thank you for taking the time to review us. Your feedback was great, and we look forward to our continued partnership! -Nicholas B Customer Marketing Manager

Replied July 2021

Mike

Transportation/Trucking/Railroad, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed March 2023

Great Product/Very little support

I have been using Manager plus since 1998, they have made great improvements to their product over the years, but the customer service unfortunately has gotten worse. Having to listen to dogs barking and kids crying in the background when your needing help is very frustrating and unprofessional. Getting told over and over that what you need is very simple to do, and they will get back to you right away with a solution and then never hearing back from them again seems to be the norm there. I have been trying to get help with a report for over 6 months now and all I get is unfulfilled promises. Honesty I'm not even sure were to go with it anymore.

PROS

I like how we can track and maintain all of our assets very easily even at multiple locations. Purchase order feature also allows us to easily track parts cost and keep are inventory accurate. using the mobile app for all are fueling logs has made it easy to keep track of mileages and fuel logs accurately and up to date.

CONS

The worst part of manager plus is making reports. There is allot of information stored in manager plus that needs to be put into different reports. The report feature is nice and easy to use but lacks all the needed information you sometimes need, and the BI feature is extremely hard to use and navigate through, and getting help from manager plus with it is almost impossible.

Char

Transportation/Trucking/Railroad, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed May 2023

Wouldn't Reccoment

I honestly can't think of any benefits from this program.

PROS

It was fairly easy to learn once we were actually able to not have to use the Classic version and the newer version together

CONS

The workorders and invoices are difficult for customers to read. I can't get the odometer reading on the invoice or the "concerns" for the repairs, so i have to print out both the workorder AND the invoice together in order to utilize both sets of info together. I think this is ridiculous. I don't like the way the view within a workorder. To me, each "concern" should be in its own spot with all of its info, notes, parts, attachments all together. In this program Everything is collapsed and you have to click into each different task or concern in order to see what was done it it. And you have to assign parts to just one task. You cannot use 10 bolts for an exhaust and then 4 for the engine area area because you cannot have a part listed more than once on a workorder or invoice, otherwise it will duplicate over and over again. It would be fine if it highlighted or flagged it so you take notice to the fact that you have the same part more than once but it shouldn't halt it from happening. The viewing of past workorders isn't conducive for accomplishing anything quickly either. Plus, i have to have 10 different tabs open at all times in order to go back and forth between all of the different areas. Also, anywhere that you are allowed to add a note "into a part, an asset, really anything aside from a workorder, there should be a notification that alerts you that there is something to look at there, otherwise how would anyone know to look there for pertinent info?

Reasons for switching to Eptura Asset

2-1/2 years ago

Richard

Dairy, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed October 2022

Great Product, Customer Support has declined, Great for asset tracking

Having a centralized system to manage a large variety of assets, spread out geographically, while allowing for a uniformity of service protocols within the company is helpful.

PROS

The product itself is great for tracking assets and maintaining the history of that asset. I believe that this product is like many others and you get out of it what you put into it. The hardest part of developing a software like this in my opinion is making it simple and easy for the users to use and input relevant data, along with making that data easily accessible. M+ does a good job with this and has improved with its new platform in my opinion.

CONS

Customer support used to me stellar, it is no longer the case. Was really awesome being able to pick up the phone have an answer to a problem pretty quickly, was even worth it having to wait on hold for 20 minutes sometimes. Now it might take a week to get answers to a problem or help. The tutorial videos are helpful but don't replace a person.

Justin

Construction, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

Ease of Use

Efficient costing of unit maintenance to determine life cycles and assist with life cycle management; ease of use for a broad range of employees.

PROS

Work order generation from PM tracking is effortless; parts/labour allocation is seamless and efficient. Ease of use of the entire system is a big selling point for us, the layout is intuitive, adding/removing assets, tracking maintenance requirements are all simple tasks.

CONS

Work order tasks can be clunky - inability to modify task titles (IE - generic task groupings like "Electrical - Lamps/Wiring/Etc" or "Suspension"). Adding notes TO the task is effective but does not display with the task specifically, but on a separate section of the printed work order referencing the task number. Component specific or VMRS style coding would be more effective for tracking component failures and tasking of the technician assigned.