Metquay Software

Find out more:

PriceDemo

Find out more:

PriceDemo

About Metquay

Designed commercial calibration labs, Metquay is a calibration lab management solution that streamlines and delivers quality calibrations for all available assets. Key features include asset management, certification/label management, job assignment tracking, compliance management, inventory management, real-time assets, calibration reporting, branded customer portal, and more. With Metquay, calibration specialists can track customer's calibration equipment and all calibration standards via QR/barcode labels. Metquay can generate calibration certificates from any data, allowing specialists to create and design certificate & sticker templates based on any customer or instrument. With an integrated Kanban board, management teams can assign jobs out to any specialists an...
Close

Image 1 of 4

Calibration Certificates with Graph

Metquay User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 14 reviews

User Profile

Ashok

Verified reviewer

Company size: 51-200 employees

Industry: Industrial Automation

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2019

Comlete solution for Calibration & Testing Laboratories

Best software for Calibration & Testing laboratories. Have been searching/trying for such software since many years. As per my experience ( as an assessor of ISO/IEC 17025 since 15 years & running an accredited laboratory since 30 years ) there is no other software to provide so many features & at such a very reasonable cost.

Pros

1. Flexible platform, can develop any activity ( templates, reports, admin rights etc ) as per our own requirements. 2. Ease in calculaton of Uncertainity of measurement ( just need to enter 5 or 10 repeated readings ). 3. 100% control on typographical/human errors. 4. Compliance with ISO/IEC 17025 2017. 5. Compliance with USFDA 21CFR part 11 ( for Pharma companies ). 6. Huge saving in cost & time.

Cons

1. Data entry / Template development is time consuming process

Response from Metquay

Thankyou Mr Nehra for your feedback !

Replied January 2019

Christopher

Company size: 2-10 employees

Industry: Research

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
3

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

March 2021

A powerful laboratory management software

Overall, our experience with Metquay has been a positive one. We have slowly integrated Metquay as our lab management system, with some growing pains along the way; some self-inflicted, others just limitations of the database itself. The saving grace for our experience thus far is the outstanding customer service by [SENSITIVE CONTENT HIDDEN] and his team. Difficult requests, specific to our industry and laboratory are accommodated promptly and professionally. For what we pay for the Metquay software, the customer service face exceeds what we expected. [SENSITIVE CONTENT HIDDEN] has spent hours on both phone calls and Zoom meetings during weekly meetings in an attempt to make our full transition to Metquay attainable. I can be very demanding and sometimes even impatient, [SENSITIVE CONTENT HIDDEN] is neither of those things. His patience and support have been nothing short of outstanding.

Pros

My company has always used excel sheets and macros for receiving, accounts payable, calibration certificates, etc. Metquay has allowed us to utilize its platform for all of the mentioned facets of our laboratory system. Being a database, accessing information is much quicker and more easily navigated than using Windows Explorer search function. As a company on it's way to ISO-17025 accreditation, Metquay allows for us to store each of our documents, previously held only in paper form. With the Metquay database, we can scan, upload, and access all of our internal documents, external documents, calibration procedures, instrument lists, and standards list. For our upcoming audit, the ease of which we can access these documents through Metquay will exponentially increase our productivity and efficiency during both onsite and remote auditing experiences. Excel, though a powerful program, is still a bit in the stone-age when attempting to integrating its features into our type of business; mistakes are easy, data can be lost instantaneously, and one must be proficient in Excel in order to enable it to so even the bare minimum. The Metquay developers release non-technical entities from the burden of self-concocted software solutions for critical business solutions.

Cons

We haven't dealt with database platforms in the past, so it can seem unforgiving at times. Meaning, if you make a mistake entering an item or constructing a cal procedure and/or worksheet, there is no going back, which numerically speaking is a bit of a nightmare. This is likely due to our lack of experience with database software solutions, but it has caused the most frustration during the onboarding process. Additionally, the lack of a "help" menu or instructions guide resident in the software is somewhat of a weakness. Though the Metquay team does have videos available to answer some questions, wading through that type of media is much more ponderous that simply typing your question or topic into a search function within a "help" tab. That being said, the Metquay team somewhat tailors the database to your company, so a one-size-fits-all help menu, ultimately may simply be impractical.

Reasons for choosing Metquay

Metquay seemed like it was more pliable and tailorable to our small, but extremely technical business model. Though we are small company, we have 30 years of documents, 100's of pieces of equipment, 100's of calibration procedures and strict quality standards. Frankly, the price for Metquay seemed more reasonable for a small business like ours, where we don't have entire departments to handle individual facets of the business. Instead, a small collection of employees must be multifaceted in our skills, Metquay has eased that burden to a large degree.

Response from Metquay

Hello Chris, Thank you for the detailed feedback. We are introducing a live chat window plus a knowledgebase platform that directly integrates with Metquay which will be the go-to place for all questions related to using Metquay. We would also be rolling out a feature that will make record deletions easier without compromising on traceability. We will keep you posted on the updates. Thank you & take care!

Replied April 2021

Cla

Company size: 2-10 employees

Industry: Electrical/Electronic Manufacturing

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2022

Shepherd Instruments choose Metquay for their accredited Calibration Laboratory

Very good

Pros

Simple, they provided exactly what i asked.

Cons

I wish i could customize the labels myself.

Response from Metquay

Dear Claudio, Thank you for the feedback! We have introduced the label design module recently. Please reach out to us to learn more. Regards, Metquay Consulting Team

Replied May 2022

Stephan

Company size: 2-10 employees

Industry: Automotive

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

October 2018

MIKRA

we are able to control our workflow, see which technician have done how many calibrations, that give us the opportunity to plan and organize in a better way

Pros

- easy to use - flexible creation of workflow, procedures - according 17025, in a audit extreme helpful, everything organized - our procedures get more lean - control over the total lab

Cons

perhaps a dashboard function for the lab management will help for a global overview

Response from Metquay

Dear Stephan , Thankyou for the valuable review , we already have dashboards and kanban boards in our upcoming features list and you can expect it on our next release which will be rolled out on January 2019. Regards , Metquay Consulting Team

Replied October 2018

Anonymous

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2017

good to use all in one software, like , billing, DO, inventory management, lab management etc..

I were not miss out my incoming items and inventory items

Pros

Very reliable and fast handling between the pages. I recommend strongly to who looks new software to handle management software.

Cons

Works great even low speed internet.

Response from Metquay

thanks a lot for the feedback cheers , Metquay Team

Replied November 2017