About ON!Track

Hilti's ON!Track solution was specifically designed to help solve problems related to managing your assets, services, workers, and safety certifications. Quickly check your inventory and track your tools and equipment. Manage your jobsite costs with cost reporting that you can customize by specific asset, job, and time period. Easily access service, maintenance, and certification records and set alerts to help you stay compliant. ON!Track is one of the few solutions that works with assets from other manufacturers, while also providing ongoing support, planning, implementation, tagging, technical advice and in-person support wherever you need it. ...
Close

Image 1 of 5

Headshot of Software Advice Advisor

Find the right CMMS Software for you.

What key features are most important to you in CMMS Software?

ON!Track User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 52 reviews

Anonymous

Verified reviewer

Company size: 501-1,000 employees

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4

Reviewed July 2018

Ontrack does exactly what we want it to, with lots of room to expand

Pros

Combination of tracking and asset charge model helps us achieve out company initiatives. Ease of use, and ability to expand

Cons

would like to see an asset tab in the mobile app, so I can see our entire inventory in one place not just by specific location or asset

Response from Hilti

Hello, We appreciate you taking the time to share your feedback. The full asset list is available through the web application. We are always looking for ways to improve the mobile app experience and will forward this feedback to our developers.. It is great to hear we are able to help your company execute your strategic initiatives. Thank you for the opportunity to work with you

Replied July 2018

Anthony

Gramercy Group Inc.

Verified reviewer

Company size: 501-1,000 employees

Industry: Facilities Services

Time used: Less than 12 months

Review Source: Capterra

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

5

Reviewed May 2017

a system we needed for quite some time.

the system is in control of the tools and consumables out on the jobsites, and also in our warehouse. which relieves a lot of time and pressure off of our shoulders. plus we know that what we get out of the system is what we put into it. so we take pride in knowing the inventory on the jobs is what we sent and should still be accountable by the team at the site. I also believe that tool loss and or theft has completely been eliminated as the whole company is aware of our system and our warehouse teams reliability to how it works for them.

Pros

job lists, inventory is at a click away. ease of use with the scanner, this is our first system from going from pen and paper lists. OnTrack has lived up to all the claims we were shown by your sales team and setup crew. it was a simple system for a novice to learn and has become a key component in our daily work schedule.

Cons

there really aren't too many things I can call a con regarding the product, not to happy with the pricing of the tags, the reusability of the tags. I would like to be able to print our own barcode workbook. we have been able to get one done by our setup team, but we do make changes to our own system and would like to coordinate it with the way our warehouse is setup , not the way it was loaded into the software.

Response from Hilti

Hello Anthony, we appreciate your feedback. It is fantastic to hear that tool loss and theft has been eliminated for your team. It's amazing what transparency and accountability can achieve. Our team will reach out to regarding scan book options. Thank you for the opportunity to work with you.

Replied May 2017

Derek

Construction

Verified reviewer

Company size: 51-200 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

1

Value for money

1

Customer support

2

Functionality

1

Reviewed July 2019

Keep looking - ASAP Systems is lightyears beyond Hilti

None at all. If anything, it has created more issues.

Pros

I have the ability to print labels for what is needed.

Cons

Oh, where do I begin? Let's start with the fact that the app for your phone is easier to use than the app on the PC, but not by much. Tracking, deleting, transferring, et cetera all become a cumbersome process that we have actually timed. Do you want to transfer/delete assets from an individual to another? Good luck, even the Hilti person that helped out a little bit was not any faster than we were....6 assets an hour, and we have thousands. It is way too expensive for what it offers, and there are tons of other programs out there that do far more, far better, and with less cost! Do not waste your time and money on this product because you are literally buying a name that's been stamped on the side of a polished turd. This is a program that was not thought through fully, and if you speak to the right people within Hilti, they will even admit that it was not ready to be released when it was!

Response from Hilti

Hello Derek, We appreciate your feedback as it helps us understand what functions and capabilities are important to our users and what enhancement should be included in future software releases. We are unable to locate you in our database and would like the opportunity to understand your concerns in more detail and improve your experience. Please contact us at 1-866-897-4578 or hnaontrack@hilti.com.

Replied July 2019

Edgar

La Mar Motors, C.A.

Verified reviewer

Company size: 11-50 employees

Industry: Automotive

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

4

Customer support

5

Functionality

5

Reviewed March 2018

Excellent tool for real-time review

Improve product search, real-time visualization and increase the efficiency of human capital in the company.

Pros

# It has a great use in our organization since it has access system with only one internet connection. #It adapts to the standards of administrative tools for the search through barcode, location, name or characteristics of the product. #One of its best advantages is that it has a mobile application, so it can be used from any simple mobile device, facilitating the transfer to the physical location of the product and at the same time avoiding only being tied to a desktop computer. # This is used in all aspects of the company to maintain a standard and order of assets, orders, sales, guaranteeing the effectiveness and reduction of time in the search of producer or inputs.

Cons

# They should focus a little more on the use of the mobile application, since the development improvements have stopped appearing.

Response from Hilti

Hello Edgar, thank you for taking the time to share how ON!Track has impacted your business. We hope the mobile app update that occurred over the weekend improves your experience further. We value your feedback and appreciate the opportunity to work with you.

Replied March 2018

Mark

Knobelsdorff Electric Inc.

Verified reviewer

Company size: 51-200 employees

Industry: Electrical/Electronic Manufacturing

Time used: Less than 6 months

Review Source: Capterra

Ease-of-use

3

Value for money

4

Customer support

5

Functionality

4

Reviewed May 2017

Overall good. Could have used better training when we started. Have learned most on my own.

Able to track equipment and tool easier. Able to keep information and costs in one location.

Pros

Ability to track our tools and equipment with much more ease. Ability to upload and track costs, repairs and expenses. Ability to track and be notified of equipment and employee certifications and inspections and when due. Versatility to enter assets and commodities in ways that work for us.

Cons

Can not edit or delete entries in services once entered. Have talked to Tech support about that, it's a fact. Cannot add columns in transfers once go to transfer items, no description there, only alternate code so gets confusing what and how many when multiple items in list. Commodities in an asset group can not be numbered or identified individually. If put in notes, carries to all in that group. I.E., six foot ladder #20. No way to identify it is #20. And when someone enters a return date and it goes past, notification difficult to get off dashboard even after returned. Always have to transfer back to and back from for it to go away.

Response from Hilti

Hello Mark, thank you for the feedback. You will be happy to know our software developers are working on these topics. It is unfortunate you did not receive proper training upfront and have felt the need to learn on your own. We will reach out to you to offer an in-person training by one of our consultants. Thank you for the opportunity to work with you.

Replied May 2017

Popular ON!Track Comparisons