WebTMA

RATING:

4.7

(19)

About WebTMA

Reliable. Innovative. Trusted. TMA Systems provides facilities and asset management solutions that can be easily configured to your needs (CMMS, CAFM, EAM, or IWMS). For more than 30 years, TMA has provided reliable, intelligent and trusted software solutions that help facility executives deliver value by reducing downtime, increasing maintenance productivity, improving equipment reliability and saving money. Our flagship solution WebTMA provides all the functionality you need to manage and maintain your capital assets while optimizing maintenance team productivity. WebTMA is deployed at over 1,000 organizations, covering over 55,000 facilities and 4.5 billion square feet of property. It is suitable for businesses with over 50 employees within the corporate, educati...

WebTMA Pricing

WebTMA is a modular CMMS that allows users to use the features and functionality required by their organization. Pricing is based on the specific modules and features the organization requires; You pay only for what you need and nothing you don't. As a result, our pricing can vary and is custom to each client. Please reach out, we would love to discuss your specific needs, demo our solution, and provide precise pricing options for your organization.

Free trial: 

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WebTMA Dashboard
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WebTMA Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for WebTMA

1 - 5 of 19 Reviews

Nathan

Primary/Secondary Education, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

TMA helps keep our 70+ buildings running smoothly

PROS

While this CMMS has many programs inside it, as well as optional features, it is easy to train someone on the basics. Many of our staff want something quick and easy, so they can execute what they need to do and move on to their next task. The data is available for me to analyze, in order to understand how to implement process improvements for our organization, but those that only want to create or complete work orders can do that and not worry about everything else. This is the system that keeps our 70+ buildings up and running. Being able to create work orders, manage their execution, and maintain the data

CONS

I have found the report writing function to be confusing. There are many pre-built reports, but finding the right one for what you need, modifying it, and scheduling it often takes more time than it is worth. I prefer to create a query and save it, so I can run it whenever I need to. I wish it was more intuitive and easier to use, but I understand improvements should be made soon, so I am looking forward to what will be available.

Reasons for switching to WebTMA

I was not a part of this process, but I understand that TRIRIGA was complicated to maintain for our team. It had many functionalities that were not necessary for what we wanted, and decided to change to a CMMS that was more user-friendly.

Paul

Education Management, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

TMA Systems

Overall we have been very pleased with TMA from set up all the way to our daily use. We have gone from an "out of the box" program that we had not been able to implement to TMA which has taken us through each and every step needed to get our system up and running. TMA continues to work with us to make sure we stay up and running and that we do not run into any issues that can not be resolved. TMA has a great team working for them to help their clients get the most out of the program.

PROS

TMA has been real easy to set up and to use, this has also helped in getting our technicians to use the system so we can start tracking history of the equipment. TMA also allows us access to more information at our finger tips instead of wasting time hunting for this information. There has been minimal training needed for our technicians to be able to start using the mobile part of the system giving our technicians easier access to the work orders and allows them to complete the work orders in a timely manner.

CONS

WebTMA 7 does lack the ability to set a limit within a report with an automatic email notification. In WebTMA 5 this was useful for my supervisors as they are normally out in the field instead of in the office, and this served as a reminder for them to address these certain issues in a timely manner.

Reason for choosing WebTMA

My [SENSITIVE CONTENT] had used TMA at his last facility and had been very pleased with the program there.

Reasons for switching to WebTMA

The old program was an "out of the box" general CMMS program that was not easy to set up or easy for our technicians to use, because of that our technicians did not want to use it at all.

Kimberly

Computer Software, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed February 2024

Good enough

Overall the basic software is good. However, if you're looking to be able to use your CMMS to leverage the needs of your Facilities department, the reporting is difficult and new features that could help are not available to self-hosted customers. This reflects a general lack of customer support from management. That being said, the individuals that have helped us when we can get access to a module, have been very helpful within their capacity.

PROS

It has robust task and preventive maintenance modules.

CONS

They are very slow (multiple years) to release updates. New features are only being release to their SaaS customers. The self hosted customers get left with old out dated software. CMMS doesn't have a high turn over of customers. So they are ok with not supporting self-hosted customers because they aren't concerned about losing them as customers.

Reasons for switching to WebTMA

Former software would no longer be supported on current versions of windows.

Andrea

Real Estate, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

User Friendly System

PROS

This software is very user friendly, it did not take me long to learn how to navigate it. The staff are very helpful and respond pretty quickly. I use this on a daily basis, insurance compliance for my organization would not run as smoothly without it.

CONS

I would like to be able to update the producer contact information because it changes so often.

Vernon

Health, Wellness and Fitness, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Success Demands The Right Tools

I have been with TMA since 1992 and have been close friends with many along the way. [SENSITIVE CONTENT] that use to answer the phone to name a few. Tma is old school with customer service and yet innovative with technology. I personally have had a great experience through the years --- TMA is more than a company but has more so been family to our team.

PROS

With any CMMS software you must have a clear work flow process in order to be successful. TMA assists the user to define and determine their work flow process in order to setup the software. What has impressed me the most with TMA is their listening ear in allowing the customer to drive software updates and enhancements.

CONS

No software is perfect and I applaud TMA for creating the feedback loop to allow the customer to drive change in the product.

Reason for choosing WebTMA

At the time we reviewed TMS they only could go 4 deep in area locations. This was not acceptable for our team.

Reasons for switching to WebTMA

Areas were extremely limited with functionality. We had to associate Equipment to Patient Rooms in order to setup Patient Room PMs. We transferred to TMA because of the extreme flexibility of space management. If we ever set up a hospital on the moon, we can easily create the areas needed in TMA!