DocStar ECM vs Revver
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.8 / 5
4.2 / 5
Value for Money
3.8 / 5
4.2 / 5
Customer Support
3.8 / 5
4.4 / 5
Functionality
3.9 / 5
4.2 / 5
Last Review Written
October 27, 2023
August 22, 2024
Pros/Cons
Pros
- Here are some aspects that I have highlighted as positive experiences:Document organization and retrieval: I appreciate the robust document organization capabilities of DocStar ECM.
- Most importantly, DocStar's customer service has been TOP NOTCH...although to be fair, we hardly ever have to call them since the solution is so stable.
- The experience with the latest implementation was very positive. The consultant provided by Epicor was very knowledgeable and great at implementing.
Cons
- Trying to find documents for audits was a tedious, costly process and storing documents in file cabinets exposes our organization to theft and loss.
- Horrible experience ending with litigation with PIF Technologies.
- Lack of documentation on how to use the software or how to customize it. Difficultly customizing the software so that users can use it.
Pros
- Great experience since we signed up in February 2016, good customer support and good software.
- It's a great feature that I haven't seen elsewhere, and it's a great help when things need to be sorted quickly during the busy season.
- For the most party I have been happy with the software. I switched from Smart Vault to have a solution that was easier for me and my clients.
Cons
- There are days when the site is experiencing technical error where it will tell my coworkers and I that "There is an internal server error," and will not let us in.
- An update corrupted our data, now we are afraid to run updates. OCR sometimes stops running or encounters errors.
- It seems to crash frequently causing it to be frustrating.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
20 Recommendations
16 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
