Mattermost vs Slack

Mattermost has 105 reviews and a rating of 4.45 / 5 vs Slack which has 20401 reviews and a rating of 4.65 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.45 / 5 (105)

4.65 / 5 (20,401)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

February 24, 2021

June 8, 2021

Pros/Cons

  • Pros

  • It's easy to use. It helps me to communicate with friends and colleagues. It saves my time. Overall it is a good software.

  • Nice options and functionality useful for everyday use

  • Cons

  • Overall UI is not bad but in my opinion slack has much more beautiful look. Expiration time for authentication token is quite short, you would need to re-login every month or so

  • It is not yet as intuitive to use integrations as it is with slack. The UI although has improved greatly over time, it still has room to improve.

  • Pros

  • Very easy to use and awesome product. Love that I can add my own emojis lol and all of the integrations make life easier

  • This software is so great I can connect to other organization when I starting used this tool. Ease of use and impressive.

  • Cons

  • Slack is easy to use but it deletes messages after 10K

  • This software is great overall, but it seems a little disorganized since everything is communicated in a chat format.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2021

Advisor Recommendations

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos