Pain in the backside really. Ended up getting the principle contractors rep to do the uploading and managing.

Defects module was a bit slow to use. Creating new defects need to be streamlined.

It allows easy access in identification of all aspects of Facilities management ,providing a valuable input into meeting requirements for budget forecasting and asset prevention.

I have had a great experience with OmTrak a reps, the service is great and they are always around to help if you have any questions or issues.

Great customer support and end user was happy with the outcome.

Was a good way to manage the administration of the active project for closing documentation.

Probably more powerful if I invested more time in understanding it.

I found OmTrak so easy to use, when inputting information of the project I was working the help was always there.

These are often incomplete and it is frustrating to get responses from contractors when portions of manuals are rejected.

Overall experience is ok. Could have been much better if we had proper training on how to use the system before we were 6months into the job.

We utilise Omtrak for the ease of completion of our end user manuals. It makes the completion and approval seamless.

You had to have an account to take the defect photos rather than multi engineers then uploading to a single account after the site inspection.

OmTrak has given us the opportunity to streamline the O&M Manual delivery and has saved a lot of  follow up queries from building owners after project handover.

No all end users believe the software is Defence complaint.

I liked the old asset base used at LCCH. Much easier to find and edit assets.

Project content is adequate and accessibility is good. Ability for building owners to store and access building and maintenance issues is of high value.

OmTrak has limited search function that's inconvenient to use.

Forward planning of budgets  assisting asset prevention  to ensuring facilities are able to meet research requirements.

We could open Omtrack and get an almost immediate response. I was very pleased with the simplicity.

We had over 45000 defects and probably 100k accompanying photos which slowed the system towards the end of the job.

There customer support is very good, straight onto any emails raised.

This software is very easy to use and the support was great.

Ease of use, very fast customer service (we're constantly reacting to subbies needs in the field and Omtrak are all over this). Flexibility of exporting and ease of information received.

Allows for all assets to be tracked. Useful for large projects with 1000's of maintainable assets.

The only times the documents are included is when Omtrak burn the hard disks at the very end. Understanding the error reports within Omtrak can be confusing.

Software is also a bit slow when jumping between sections. The USB provided on handover is hard to navigate as the folders are not labeled with a description.

Easy to use, good user interface that is intuitive.

Omtrak was used by our team and the building contractors. It was used for identifying defects and reporting to the builder for rectifications.

It has been an amazing resource for acquiring and organizing our leads and the calendar and note taking ability is unmatched.

The most hated part of Zoho is its Customer support , it is very pathetic and sometimes it is very glitchy which makes the CRM unusable.

Easy to use, has a good free tier, innovative, friendly UI and UX, a good product in general, good mobile application.

Easy setup, they have different templates for different industries which is nice, can quite easily adjust it with the Zoho Creator, customer support is great too.

This is such an amazing application and customer support on this product is amazing.

I LOVE THAT WE CAN ACCESS FROM ANYWHERE. WOULD LOVE TO INCORPORATED FOR THE FULL STAFF BUT IS BEING USED FOR CERTAIN STAFF ONLY.

The best is contacts and accounts flexibility. Also seamless integration with Zoho Finance suite, which is very good.

Great product for the price. Easy of use and being compatible with other CRM programs, makes it a winner for our company.

My overall experience has been one filled with struggle and frustration.

I really loved the software and recommended it to many of my customers and they are happy with it for months now.

We've got some problem with the email invitations often sent into the spam folder of our customers... but it's a common problem with other CRM I guess.

It is useful for business purpose as it helps maintaining connection with clients and helps to build great customer relations.

I have used other platforms, however there is something very user friendly about this solution, the customer support team and extremley helpful and on hand to answer any enquiries they are patient.

The integration is really awesome, also tracking the invoices and payment really impressive, just I'm not totally satisfied with​ the interface.

Reporting part is also good as compared to other clients, apart from this it analytics capabilities are also awesome.

You get different answers from different customer representatives and the lack of an account manager is painful. App store is full of apps that barely work or aren't maintained.

The reporting system of this software is the best thing I like most about this software. The format of reporting is the best thing.

Best CRM available in the market, Very easy to setup and use. My clients love using the CRM and very user friendly software tool.

Overall, we are happy with Zoho. They are good people, provide great support, and you can't beat the value for money equation.

It’s great to have such an amazing chat support. Overall I’m loving this database and all of its functions.

I love the free account and so does my team. It’s easy to use (once setup) and customer service has always been great.

This is a very easy to use CRM that helps stay on top of all my contacts. Amazing features for a free crm.

This is absolutely great CRM for a medium and big companies. One of the best clients cards, easy integrations and great solution for sales and marketing.

This is a good software to use for the beginners, support is awesome and compared to other alternatives in the market this is pocket friendly as well.

India customer service that can be hard to understand, the use of CRM platform can be confusing and disjointed.

Misleading information during the trial phase. Always upselling their useless apps through Zoho one.

Highly recommended and nice product for startups especially, who are looking for budget friendly and reliable product.

Great features, great integrations, nice price. Good instructions, and even a full course on Linkedin Learning.

The UI is so confusing that I had trouble discovering the features that I needed.

Sometimes, i can even login to the platform and keep showing an error for the Captcha. Other than that, the email template that are provided is difficult to edit and not many option to customized it.

I primarily use it for business e-mails and internal communication. I love how clean and organized it keeps all of my e-mails, and I love the tabs and how customizable my inbox is.

Reminders are extremely helpful in followups. Campaign analytics are really awesome and gives the best analytics to identify the top leads.

The RingCentral integration is especially great with company wide caller ID that syncs with all Modules and the integration between the Zoho ecosystem is just great.

The calendar is pretty good, it has a very good and constant feedback, graphs and charts are really useful.

We are happy overall with the Zoho experience. It is perfect for us to collect sales data and to see graphically where we are for the year.

It is super user friendly and customizable to fit your needs. It allows you to really connect with your customers - with ease.

US Dollar

OmTrak gives Owners, Developers, Architects, Engineers and Contractors the power to collaborate. OmTrak has easy to use tools for everyone in the construction team. Allowing users to collaborate and manage construction information throughout all stages. Each project has unlimited users with access levels set by managers. Users can access OmTrak via the web or mobile App. Teams will reach a new level of efficiency, whilst producing quality building information. Experience reduced closeout delays and a smooth transition to facility management.



LongDescription

Barcoding/RFID

Status Tracking

Barcode/Ticket Scanning

Subcontractor Management

Permit Management

Document Storage

Access Controls/Permissions

Equipment Management

Job Costing

Contract/License Management

Projections

Job Management

Scheduling

Offline Access

Audit Trail

Technician Management

Mobile Access

Fixed Asset Management

Bid Management

Maintenance Management

Commercial

RFI & Submittals

Preventive Maintenance

For AEC Industry

Service History

Project Tracking

For Schools

Residential Properties

Asset Tracking

Inspection Management

Estimating

Contractor Management

Work Order Management

Incident Reporting

Facility Scheduling

Reporting/Analytics

Commercial Properties

Equipment Tracking

Incident Management

Drag & Drop

Predictive Maintenance

Maintenance Scheduling

Task Management

Document Management

Inventory Management

Approval Process Control

Proposal Management

Cost Estimating

Subcontractor Monitoring

Windows XP

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Email/Help Desk

Knowledge Base

Phone Support

Chat

11-50

201-500

501-1000

1000+

OmTrak

In Person

Live Online

Webinars

Documentation

Videos

Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and marketing automation tools with helpdesk, analytics and customer support functions.


Zoho CRM helps users respond to customers across channels in real-time. Zia, Zoho CRM's AI-powered sales assistant, can predict an appropriate time to contact customers. It scans emails for urgency and can display relevant statistics or documents when performing searches. Users can integrate with G Suite, WordPress, MailChimp, Evernote, Unbounce and other third-party systems. Zoho CRM's software development kits provide tools to build custom functions to add to the CRM.


Zoho CRM is available on monthly or annual subscriptions and support is extended via phone, email, documentation and other online measures.



Commenting/Notes

Third-Party Integration

Real-Time Analytics

Engagement Tracking

A/B Testing

Rewards Management

Content Delivery

Cataloging/Categorization

Website Analytics

Sales Analytics

Customer Surveys

Forecasting

Multi-Channel Marketing

Business Card/Badge Scanning

Surveys & Feedback

User Management

Social Marketing

Meeting Management

Internal Chat Integration

Text Analysis

Product Catalog

Mobile Alerts

Lead Capture

Performance Management

Email Alerts

Customizable Reports

Proposal Generation

Activity Tracking

Data Synchronization

Customer Segmentation

Progress Tracking

Drip Campaigns

Customer Service Analytics

Sales Pipeline Management

Referral Tracking

Task Scheduling

Marketing Calendar

Calendar/Reminder System

Relationship Tracking

Transaction History

Incentive Management

Project Management

Lead Distribution

Multi-Campaign

Pipeline Management

Communication Management

Customer Accounts

Customer Database

Team Assignments

Calendar Management

Goal Management

Call Management

Customizable Fields

Collaboration Tools

Automated Routing

Activity Management

Churn Management

Content Library

Sales Trend Analysis

eCommerce Management

Client Tracking

Template Management

ROI Tracking

Data Import/Export

Campaign Segmentation

Free Edition  (CRM for entrepreneurs) - Forever free upto 3 Users.

Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually).

Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually).

Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually).

Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually).

OmTrak vs Zoho CRM

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