I believe that for such features like amoCRM, its price is very democratic - we have it paid off for one successful deal. That it is another definite plus.

With amoCRM, we have created a single employee database with contacts and personal data. This helps us quickly contact the right person, and not look for his contacts in the notebook.

We are pleased that we have used the product and reviewed it intensively before using it on our clients. We love every feature that is available.

I can at last right the long procedures into explicit advances and see where the precise improvement is required for the outcomes we go for.

There is no usual environment for working with mail, there are failures and delays in the delivery of notifications and messages.

A very convenient application, which after installation helped save our managers a lot of nerves, and management - money.

Thirdly, the technical support service does not work well, employees are in no hurry to solve problems, but redirect them to each other, which takes a lot of time and effort.

Most of the most common integrations are missing. There is currently no mobile app.

I really like the capabilities of the platform.

When use the service this company it's really very perfect use and all data system very agood.

There is nothing I can tell, all problems or errors are immediately corrected, so our business is not affected by them.

I liked to use amoCRM because of its ease of management and outwardly attractive design.

Great features and nice customer service at a fair price.

I can finally deliver the customer service and build the relationships as deep and interactive as I desired.

Does a great job of moving the customer along in a sequence of events towards a sale. Has great integration with the MS Products and more.

An equally important factor in the choice in favor of amoCRM is its price.

In reviewing other CRM tools, this basic level was easy to use.

I work in a large bank, we have many sales channels. We maintain accounts on social networks, so it was important for us that the platform support integration with them.

It doesnt refresh well, emails are delayed. Basically, it's not flexible enough.

Their support service is terrible: it does not solve problems, it does not help at all. The service is unstable: it often slows down.

Integration with multiple chat platforms is huge, if you communicate through customers through these channels this is the greatest service for you.

On some Android-powered smartphones, the scroll bar disappears. I do not know why this happens, but on iOS there is no such problem.

I deal with a great deal of records for various customers. Since we can't pick our records and are alloted to assigned customers, we have to realize how to manage individuals.

Very good for small businesses. Very easy to use and it is not as expensive as some of the other CRMs out there.

The software is intuitive and its user interface is excellent. There are many Automotive-specific CRM tools out there, but they are all old and clunky compared to amoCRM.

Engineers ought to refine the interface, make it progressively others conscious: expel pointless apparatuses from the principle menu, disentangle joining records to cards.

AmoCRM was just what we needed. With its help, we track information from Facebook, Twitter, Linkedin and Instagram.

I finally have the needed tool to give my customer service as I desired.

Thanks to her, it is convenient for me to communicate with other employees and have access to various documents of our company.

The application, to improve the workflow integrates with other applications like the Zapier, Zendesk and Google applications etc.

Price is phenomenal, super easy to use, up and using within minutes of purchase, ... this is a CRM that makes our company money.

Perhaps the only advantage of the system is that it is quite simple to master and you can quickly configure and get started.

The SugarCRM team was incredibly helpful and supportive during our decision between various CRMs we were testing out, namely Salesforce and SugarCRM.

The report functionality and the inability to export complex reports in any other format than PDFs is disappointing.

The data does not link well together and the relationships you can build are very limited, which really limits the power of the software overall.

The best thing about this software is that it always provide the best customer relationships marketing software.

Is a really good tool for small companies, really like the approach form the customer service team when I had some issues.

As well as, integrate with Salesforce Marketing Cloud platform, so my marketing team can run both customer acquisition and customer retention or nurturing campaigns.

It's a great and reliable CRM for startups or small businesses.

Super easy to set up program. Does a great job at keeping up with client information and tracking history of interactions.

I love the simplicity of the system. It's very easy to set up and start operating from day one.

Some of the time, I can't login to different devices PCs which are downside for me.

Their customer care team was incredibly helpful and knowledgeable, and I really enjoyed working with them.

The CRM of choice used by many upstart aggressive disruptive companies of all sizes.

Once you start thinking about scaling many integrations and reporting tools are missing.

Our current integration to Sage100 accounting is broken. One of the others broke the functionality and took a week to figure out.

Is not very well developed yet, frequently have software errors and the tool crash. User experience is not enough intuitive.

It helps to track customers and is very user friendly. It helps our business development and growth team work on leads for business.

After trying to set this tool up several times, we abandoned it as too complicated and time consuming.

All the Enterprise features are available at a cost a basic CRM. Cons: Calendar sync is an issue and Email Client inbuilt in Sugar has a sad UI.

I also really find the dashboard visuals to be superior to Salesforce. Overall, the price point was better than Salesforce, too.

It is a great tool  for keeping my clients data and tracking.

CE is eternally stuck on version 6.5. And then in April 2018, they've removed it entirely so now you're stuck with the Pro or Enterprise editions which are paid-for.

Its too damn complicated to set up if you are going the self-hosted route.

This software in not made for my business line and therefore is not working for us. Also we have had a very poor experience with the reporting capabilities.

Adding information or attaching files to the oportunities can sometimes be a bit annoying.

Unfortunately we had some issues with the initial set up of the system and the customer support was really poor.

Easy to implement and deploy. Reporting is good and allows fro complex reports to be built.

Good integration with SQL. Customer service has been very helpful and reactive when we had requests for them.

Slow, cumbersome, difficult reporting, poor customer service.

The second source of challenge was not easily able to connect Google Analytics UTM campaigns tracking with SugarSell CRM leads tracking.

US Dollar

Kommo is a multifunctional CRM that excels at taking the conversation with your customers to the next level. With messengers, the connection is personal. All major messenger platforms are supported. You can create your own chatbots with the code-free chatbot builder, and make sure your business is online 24/7, at any capacity. Sales managers love Kommo for in-depth analytics, reporting, and automation capabilities


Lead generation is simple with Kommo’s easy to use integrations and web forms. Chat, call and email your prospects straight from the CRM. All events are stored in the lead card, including call recordings, tasks and chat messages. No data is lost or forgotten. It’s a messenger-based sales solution for entrepreneurs, small and medium businesses.


With workflow automation, you can ensure your sales team doesn’t waste time on repetitive tasks. Manage leads, assign tasks, run email campaigns and much more without lifting a finger. In-depth analytics provide a full overview of your sales process. You can even manage the CRM on the go, with the mobile app available both on iOS and Android.


The setup process is made as seamless as possible. Connecting your email address and importing your customer database takes mere moments. Integrate with a myriad of different services free of charge, and build a powerful sales stack. Our clients are offered free onboarding and setup assistance, as well as multichannel support during business hours.



LongDescription

Engagement Tracking

Cataloging/Categorization

Call Transfer

Forecasting

Business Card/Badge Scanning

Personalization

Internal Chat Integration

Product Catalog

Lead Capture

Performance Management

Customizable Reports

Document Storage

Proposal Generation

Access Controls/Permissions

Activity Tracking

Customer Segmentation

SMS Messaging

Progress Tracking

Sales Pipeline Management

Referral Tracking

Contract/License Management

Task Scheduling

SSL Security

IVR/Voice Recognition

Calendar/Reminder System

Relationship Tracking

Voice Mail

Project Management

Auto-Dialer

Lead Distribution

Knowledge Management

Pipeline Management

Communication Management

Customer Database

Call Recording

Interactive Content

Team Assignments

Calendar Management

Goal Management

Call Management

Customizable Fields

Collaboration Tools

Activity Management

Churn Management

Sales Trend Analysis

Call Center Management

Client Tracking

Template Management

Scheduling

Data Import/Export

Email Tracking

Call List Management

Customer Support

Graphical Data Presentation

Buyer Management

Lead Generation

Email Templates

Self Service Portal

Email Distribution

Contact Management

Sales Approval

Self Service Data Preparation

XML/RSS

Opportunity Management

Configurable Workflow

Lead Management

Multi-Currency

Email Marketing

Statistical Analysis

Mobile Access

Data Dictionary Management

Sales Reports

Multi-Channel Data Collection

On-Demand Communications

Performance Metrics

Routing

Historical Reporting

Territory Management

Channel Management

Dynamic Modeling

Membership Management

Shared Contacts

Call Reporting

Multi-Channel Communication

Marketing Automation

Landing Pages/Web Forms

Request Escalation

Social Media Integration

Lead Segmentation

Real-Time Notifications

Forms Management

Workflow Management

Email Management

Source Tracking

Website Integration

Event Triggered Actions

Visual Analytics

Field Sales Management

Mac OS

Web browser (OS agnostic)

Windows 10

14-day free trial, no credit card required.

Base: $15 per user, per month
Advanced: $25 per user, per month
Enterprise: $45 per user, per month

Plans are billed annually.

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Kommo

In Person

Live Online

Webinars

Documentation

Videos

SugarCRM is a Customer Relationship Management (CRM) platform, expertly crafted to enhance interactions with prospects and customers while accelerating sales success. Renowned for its cost-effectiveness, this potent solution enables users to reduce the total cost of ownership by up to 32% according to Nucleus Research*, all the while providing contemporary features that align with evolving needs.

The platform offers intuitive dashboards, comprehensive reports, self-guided selling best practices, AI-powered insights, and an easy-to-use mobile CRM app, among others. It also boasts a high level of customisation and integration capabilities, thanks to its bidirectional API, which allows for seamless data synchronisation between SugarCRM and other business-critical systems.

With its user-friendly interface coupled with its renowned superior customer support, SugarCRM aids in improving user adoption and increasing win rates, customer satisfaction, and engagement.

SugarCRM is an optimal choice for all customer-facing roles, from marketing, sales, and customer success teams of medium and large enterprises. It's not just a standalone CRM solution; it's a CRM platform that can be fully integrated into your business ecosystem, providing a highly customised and efficient solution for managing customer relationships, optimising every interaction across the customer journey.

Differentiators: SugarCRM investment includes:

- Core Support - EU, NA, APAC
- Dedicated Customer Success Manager
- Unlimited modules / fields
- Unlimited API calls
- Unlimited workflows
- Product enhancements / upgrades x 4 per year
- Product support 12/5
- Embedded AI
- Database Backups
- Mobile Access
- 2 x Sandboxes
- 60GB data storage + 1GB per user
- NO HIDDEN COSTS = PREDICTABLE TOTAL COST OF OWNERSHIP (TCO)
- SugarCloud leverages the power of AWS in different parts of the world. Customers have the liberty to select their preferred region for data storage, ensuring that the data remains confined to that specific region. The options include:
Australia - Sydney
Canada - Montreal
Germany - Frankfurt
Singapore
United Kingdom - London
United States - Portland, Oregon

For additional information, visit: https://www.sugarcrm.com/why-sugar/trust/security/





*Nucleus Report: In examining the experiences of Sugar users, Nucleus Research found that compared to other CRM solutions, Sugar users can lower total cost of ownership by up to 32% whilst delivering similar functionality. https://www.sugarcrm.com/resources/nucleus-research-anatomy-of-a-decision-sugarcrm-vs-salesforce/

Customizable Scoring

Customer Service Analytics

Multiple Scoring Models

Process/Workflow Automation

Alerts/Notifications

Predictive Analytics

Demographic/Firmographic Data

Segmentation

Interaction Tracking

Reporting/Analytics

Contact Database

Lead Qualification

Quotes/Estimates

Task Management

Campaign Management

Sales Forecasting

Sugar Sell: $49 per user per month
Sugar Serve: $80 per user per month
Sugar Market: $1,000 for 10K users per month (billed annually)
Sugar Enterprise: $85 per user per month

Kommo vs SugarCRM

User Ratings & Reviews

Pricing

Product Demo & Screenshots

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