fantastic. Everyone is personalable and knowledgeable.

The real time alerts, when a customer rates us on Google!

It was a bit slow to intergrate with our self storage software.

Decent. Not outstanding, have had a fair amount of obstacles getting it set up for our multiple businesses. That being said, if you have a single location, this is a perfect inexpensive option.

Easy to automatically request reviews from customers without staff involvement.

The Webchat function is pretty lacking, since it has a lead gate built into it. Also, the API integrations are challenging to set up.

It starts with a welcoming and persistent sales team but when it comes to bugs and troubleshoots, forget it. The only time it was working was the first few weeks (2-3) reviews that SuperDrive up, but I had some clients where their reviews didn’t even show up at all and they weren’t against Google’s policy. I’ve had a problem for 2 months now and paid over $600 USD for a product that doesn’t work. My Instagram isn’t syncing with Birdeye. Every time I schedule a call to fix the issue, the agent is either sick, unavailable or MIA. The bug fixes are not progressing and is only being tossed around like a hot potato. I’ve been trying to cancel my account and I have to schedule a call in my busy schedule to deal with just that. I can’t get through to anyone that can help me. The worse customer service and product. It’s costing me more for my small business.

You can see the pipeline of the customer interaction with the link.

The integration of the social accounts wasn’t working

Good experience. Seems to have great customer support. Integration is not too difficult and features outweigh other platforms. Price was not bad. Would recommend to others.

HIPPA compliant messaging via text messaging and email. The ability to integrate reviews on different channels and listings management included. Customer support seems very good.

The review widget was difficult to implement onto our website due to Birdeye's code. Also, originally was told Facebook instant forms would auto populate in the Birdeye system but was later told it does not. No a big deal but would have loved to have that included. It also took longer to set everything up than expected.