Freshdesk vs TeamSupport
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.5 / 5
4.4 / 5
Value for Money
4.4 / 5
4.4 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.3 / 5
4.3 / 5
Last Review Written
September 6, 2024
August 13, 2024
Pros/Cons
Pros
- Moreover the idea of "support team" is amazing this is what I love the most about freshdesk.
- Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.
- The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.
Cons
- We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.
- With their continued lack of responsiveness we cancelled our account after using the service for about a year.
- The support and contact system for Freshworks/Freshdesk is as bad as it gets.
Pros
- But for B2B, it has rocked my world, I am very happy with the product, the team, and the company. The cost is very reasonable, and the value is excellent.
- Team Support has been a great partner with ProfitSword. They have allowed us to better manage our ticketing system and now with Team Success our client relationship management.
- Team Support is excellent when it comes to keeping track of tickets and responding timely to customers. Their support team has been fabulous as well.
Cons
- Despite that, there are the odd instances of slowness or degraded performance.
- The poor performance of the searching feature: From my personal experience, I had difficulties to find particular tickets to support customers.
- I often have trouble locating previous tickets using the search feature.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2023
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
