Most Advanced Sales Enablement Tool

I use Highspot all the time, atleast 3-4 times in a day and I totally love it. It has made my work life so much easier by it's amazing features such as, allowing users to share content over internet with clients/prospects, Browsing and searching for content based on certain parameters like, product line, customer segment and region. Also, it's Machine Learning capabilities regarding understanding it's users pattern and behavior is simply amazing.

Pros

I love the ability to upload the content and share it with the clients/prospects and tracking when a customer is opening the content which we had sent. It gives me a clear idea at which stage my prospect is and what he has accessed and what areas I need to focus on during the demo with those clients.

Cons

there is nothing to dislike about this tool. I had some issues earlier where there was some lag in accessing docs but it's all been sorted.

Great Tool For Accessing Materials

My company has a lot of materials, pdfs, decks, media, etc. so having it all in one place is great and I love that their search results are very intuitive and will populate related materials.

Pros

I really like Highspot. It was really intuitive in searching for the correct materials and since my company had a lot of materials loaded into it, it would also show related materials. Sometimes I would be looking for one thing specifically, and then would see other options and pick them because they were better so I appreciate that it brought out all the related items in the search. Highspot also allows you to share materials directly with others without having to download and send an attachment.

Cons

The only drawback was having to "remix" materials if you wanted to grab one slide from a deck and add it to another. Depending on the number of slides you were "remixing" it could take a long time for it complete. Because of this I shied away from sharing it that way and would often just download the material and send it out directly.

A lot easier to navigate than Confluence, but still pretty average

I'm using Highspot to quickly access sales materials and resources to both send to customers and make sure I'm following correct internal processes that exist within my company. For the most part it's working well and I like it more than when I had to dig up those things in Confluence, but it still isn't as streamlined as I'd like.

Pros

I like the organization of documentation and resources in Highspot and I like that I can easily preview documents before downloading them or accessing them to send to a customer. The ability to see others' comments and reactions to documents is helpful to as I seek those that are most heavily used.

Cons

I feel like the search function still doesn't do a great job of finding what I need it to. This was always my concern when I'd search for things in our Confluence instance when this type of documentation existed there. Highspot is definitely easier to navigate but I still don't feel like I get directed to the materials as easily as I'd like to. It often takes a lot of digging and repeat searching.

Great place to keep documents and share amongst the team

Overall I think it has allowed us to collaborate as a team and as the sales org has grown in headcount, we have had the need to streamline all resources and assets in one place. HighSpot is that place for us.

Pros

We have been using it as a centralize repository for competitive battle cards, which makes it easy to find and for the internal team to continue to update as they find more information

Cons

I was hesitant to use the software before because I was unsure of how easy or hard it might be to use. I am still undecided in that category.

One-stop Spot

I like to create "spots" for EACH individual client. It provides a more custom experience, without actually taking much of my time to customize.

Pros

Ease of use. My clients never have issues viewing or downloading material I've sent them - I give them ONE link for their "spot" and everything they need to know will be there.

Cons

Sometimes I send an internal link (not viewable by the client as it prompts them for a login) instead of an external "pitch" link.