When we called Hiver's India-based support team, they were loudy making obvious, derogotary remarks about our being female and unable to understand their tool - calling us 'Dumb Blondes.

The only limitation might be the email limit per day, but it never loses emails, so it never turns out to be a problem.

We use the Google Suite for EVERYTHING and I love that this product integrates into Gmail. It makes onboarding a breeze and offers everything we need within the tool we use most.

Hiver has been a great addition to our team, especially with client-facing emails. Hiver is easy to use and makes it simple to check on tasks/communication between team members and clients.

Inability to mark notifications as unread, however this is an upcoming feature.

Great extension that does what it promises. Very helpful support staff as well.

It integrates smoothly with G Suite and we would highly recommend this tool for any business.

I don't think I've ever waited more than a few seconds for a response from a member of their friendly and extremely competent support team.

Hiver has a tremendous amount of useful functionality, specifically for a collective inbox setup. It integrates easily and intuitively with gmail and is easy to operate from the admin pannel.

The service is not the cheapest on the market, but it's absolutely worth every penny.

Great experience, if we have an issue the support team is there to help.

Hiver is a great way to manage a shared inbox efficiently and integrates easily with Gmail.

Our team is able to assign emails, share notes, and easily see a chain of communication ensuring all incoming enquiries are dealt with quickly and efficiently.

Product ok, but be prepared for whacky price changes (last one 60%+ increase).

A great tool that makes corporate email communication seamless, clear and easy.

We have used Hiver for more than a year now and it has so far saved us from hundreds of hours by providing us with a great overview and management of all incoming mails/task to be taken care of.

The automated features are helpful, and the analytics have gotten better an better.

It is easy to administrate, very user friendly, and the support is phenomenal.

The software was a bit difficult to set up for our company's needs and the price point is up there.

I love the ability to customize the solution to our business needs.

The ease of use goes without saying. The contacts with people from Hiver (at all levels) is incredibly positive.

We love the ability to tag our colleagues on emails relating to them and add internally viewable comments alongside the email thread.

Overall, I very much like Hiver and think it is an excellent service that solved our very real problem when redesigning our company's architecture.

Any one else hate forwarding emails and having to write notes in said forwarding emails.

Far too slow and laggy, its very frustrating and may ultimately force us to go back to Gmail.

Excellent customer support. Excellent training/wiki support.

The integrated solutions. HubSpot can be easily integrated with so many other Apps and solutions that ease automation and help small bur savvy teams like ours to grow and optimize operations.

I like being able to look back at all past contact with a client and easily look up relevant contact details. The system is easy to use and offers a nice quick value in managing client relations.

Perhaps the greatest advantage from an administrative standpoint is the ability to automatically create tasks with workflows and see that they get done in a timely manner.

Like mentioned above I would enjoying seeing a simpler version of the tool that gives growing teams the tools they need. Something between the Sales Pro and the free sales tools.

All our sales pipelines are on Hubspot. It's really good because we can connect with Hubspot CRM and automate most of our process.

What really makes HubSpot standout is their community and excellent support. They are looking to help your business grow by creating excellent content and developing a true inbound community.

The Sales Hub is fantastic for early teams and startups.

I don't actually have a lot of negative things to say about this.

If you need extra functionality for marketing and service tasks you will need to pay additionally for other hubs.

The information it shares and being allowed to downloading with no cost is the most I like.

It's a great customer experience which is well worth the money if you can afford it.

Easy to use, shortest deployment and powerful results.

Ease of use and great interface and how it integrates with other software i.e. Freshbooks.

It is good as companies are starting out and salespeople are getting comfortable.

Best Free Sales Tracking for Small Businesses.

No true inbox, unless you're using their service hub product, which we don't because we have intercom. Terrible integration with intercom, sad because we use both.

When I took on a role in sales I needed to learn about the new software, I was happy I learned quickly and was able to navigate easily through the different features.

Ease of use, integration with setting up appoints, integration with my daily calendar, emailing sales prospects.

I have saved substantial time, money & resources by using HubSpot Sales Hub. It works seamlessly with marketing hub and automation.

Multiple pricing tiers, including free. Great for experienced and new salespeople, as well as marketers.

It has a great integration with Intercom which is the program that we use to do our customer support and answer customers questions.

If you're missing a contact for a company, things can get messy. They also do a lot of updates which causes the site to crash a lot.

The simplicity for the end-user and great integration with the marketing data.

Not invoicing any one right now. It been over 4 months with NO INCOME.

This software is full of great ideas and teaching that can be very important for marketing and how to promote the products we are trying to sell.

I love being able to get a quick view into the actions of our sales team.

Access to extremely powerful tools that are completely reshaping our company.

US Dollar

Hiver is the world’s first helpdesk built for Google Workspace. Hiver helps teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automation from the Gmail interface, without sacrificing any time on learning new software or switching tabs.  


Hiver has all the powerful features of a helpdesk such as email tags for shared inboxes, auto-assignment to distribute emails to teams in a round-robin manner, email templates, and analytics to track all key customer service metrics. With collision alerts, users can receive notifications when someone is responding to an email to avoid duplicate and conflicting responses. Hiver allows managers to set up SLA and business hours and measure customer satisfaction by sending a short survey at the end of emails.


It delivers secure customer service from Gmail and enables human-to-human conversations without storing any emails. Hiver helps multiple companies ranging from new-age startups to traditional enterprises such as Canva, Lonely Planet, Flexport, Pluralsight, Oxford Business Group, and Upwork.



LongDescription

Commenting/Notes

Support Ticket Management

Real Time Analytics

Surveys & Feedback

Email Monitoring

Customizable Reports

Access Controls/Permissions

Activity Tracking

Shared Inboxes

Workflow Configuration

SSL Security

Real Time Editing

Project Management

Rules-Based Workflow

Communication Management

Collaboration Tools

Automated Routing

Assignment Management

Template Management

Data Import/Export

Email Templates

Self Service Portal

Help Desk Management

Mobile Access

Performance Metrics

Routing

Queue Management

Role-Based Permissions

Real Time Notifications

Workflow Management

Email Management

Ticket Management

Event Triggered Actions

Alerts/Notifications

Reporting & Statistics

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Response Management

Inbox Management

Macros/Templated Responses

Interaction Tracking

Alerts/Escalation

Real Time Reporting

Reporting/Analytics

Monitoring

Campaign Analytics

Remote Access/Control

Feedback Management

Auto-Responders

Remote Support

Tagging

Task Progress Tracking

Third-Party Integrations

Canned Responses

Task Management

Live Chat

@mentions

Search/Filter

File Sharing

Status Tracking

Progress Tracking

Real Time Updates

Multi-Channel Management

Customer Service Analytics

Customer Complaint Tracking

Issue Management

Multi-Channel Communication

Support Ticket Tracking

Knowledge Base Management

Issue Tracking

Prioritization

Customer Communication

Signature Management

Real Time Monitoring

Process/Workflow Automation

Email Distribution

Mobile App

Voice Mail

Contact Database

Customer History

Dashboard

Change Management

Problem Management

Real-time Consumer-facing Chat

Incident Management

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Not Applicable

Lite Plan: $15/user/month when billed annually. $19/user/month when billed monthly.

Pro Plan: $49/user/month when billed annually. $59/user/month when billed monthly.

Elite Plan: $79/user/month when billed annually. $99/user/month when billed monthly.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Hiver

Live Online

Webinars

Documentation

Videos

Supercharge your sales process with Sales Hub, a powerful and easy-to-use sales CRM that includes sales engagement tools, configure-price-quote (CPQ) functionality, and robust sales analytics and reporting for growing teams. Optimize your sales process with HubSpot CRM. Achieve total visibility with sales analytics and reporting. Streamline your outreach with sales engagement tools. Close more deals faster with configure-price-quote (CPQ) functionality. Sales Hub is built on the HubSpot Growth Platform, where you can bring your customer data, tools, and teams together in one central system of record. You can connect the tools you use with Sales Hub with over 500 apps in the HubSpot App Marketplace, APIs, and solutions partners.


Sales Hub is made for growing teams and offers four editions to help those looking to get started or who are growing rapidly. Get started with Sales Hub Free, Sales Hub Starter, Sales Hub Professional, or Sales Hub Enterprise. You shouldn’t have to outgrow your CRM -- HubSpot has got you covered every step of the way.



Meeting Management

Document Storage

Proposal Generation

Sales Pipeline Management

Referral Tracking

Pipeline Management

Customer Database

Call Management

Contact Management

Opportunity Management

Lead Management

Email Marketing

Territory Management

Click Tracking

Activity Dashboard

Reminders

Sales Automation

Calendar Sync

Lead Qualification

Client Management

Pipeline Reports

Appointment Scheduling

Sales Forecasting

Document Management

HubSpot Sales Hub is free to get started and will grow with you.
Sales Hub Starter starts at $45 per month.
Sales Hub Professional starts at $450 per month.
Sales Hub Enterprise starts at $1,200 per month.


Hiver vs HubSpot Sales Hub

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