When we called Hiver's India-based support team, they were loudy making obvious, derogotary remarks about our being female and unable to understand their tool - calling us 'Dumb Blondes.

The only limitation might be the email limit per day, but it never loses emails, so it never turns out to be a problem.

We use the Google Suite for EVERYTHING and I love that this product integrates into Gmail. It makes onboarding a breeze and offers everything we need within the tool we use most.

Hiver has been a great addition to our team, especially with client-facing emails. Hiver is easy to use and makes it simple to check on tasks/communication between team members and clients.

Inability to mark notifications as unread, however this is an upcoming feature.

Great extension that does what it promises. Very helpful support staff as well.

It integrates smoothly with G Suite and we would highly recommend this tool for any business.

I don't think I've ever waited more than a few seconds for a response from a member of their friendly and extremely competent support team.

Hiver has a tremendous amount of useful functionality, specifically for a collective inbox setup. It integrates easily and intuitively with gmail and is easy to operate from the admin pannel.

The service is not the cheapest on the market, but it's absolutely worth every penny.

Great experience, if we have an issue the support team is there to help.

Hiver is a great way to manage a shared inbox efficiently and integrates easily with Gmail.

Our team is able to assign emails, share notes, and easily see a chain of communication ensuring all incoming enquiries are dealt with quickly and efficiently.

Product ok, but be prepared for whacky price changes (last one 60%+ increase).

A great tool that makes corporate email communication seamless, clear and easy.

We have used Hiver for more than a year now and it has so far saved us from hundreds of hours by providing us with a great overview and management of all incoming mails/task to be taken care of.

The automated features are helpful, and the analytics have gotten better an better.

It is easy to administrate, very user friendly, and the support is phenomenal.

The software was a bit difficult to set up for our company's needs and the price point is up there.

I love the ability to customize the solution to our business needs.

The ease of use goes without saying. The contacts with people from Hiver (at all levels) is incredibly positive.

We love the ability to tag our colleagues on emails relating to them and add internally viewable comments alongside the email thread.

Overall, I very much like Hiver and think it is an excellent service that solved our very real problem when redesigning our company's architecture.

Any one else hate forwarding emails and having to write notes in said forwarding emails.

Far too slow and laggy, its very frustrating and may ultimately force us to go back to Gmail.

As an agency, you can enjoy some fantastic features and benefits. Would highly recommend this software.

The customer care team is very fast in responding to customer queries.

Server issues most of the time. May loose the lead activities.

We were very lucky to find LeaddSquared the other almost identical services at a fraction of the cost. Their customer service is fantastic and you really feel they want to help you grow your business.

LeadSquared has been exceptionally good and has been evolving continuously to give us more features and options. My teams love the ease of use, the design and the continuously evolving new features.

Comparing to Hubspot & Zoho we felt Leadsquared is cost effective and process friendly.

The product is easy to use and our integration with the product was quite easy.

Excellent set of features and continuously evolving. Simple and Extremely user friendly Interface.

For education management companies who are looking for a cost effective solution, Leadsquared may be the right choice for you.

Fast in taking money - all advance for 6 months - prepaid - no option to really test for a month or 2 before you really buy their service. After Purchase no delivery of the end product.

My sales and marketing team are quite excited by the effectiveness of the tool - and our witnessed business growth is a strong testimonial.

Ease of use Ample Data storage, Easy search bars and successful campaign plan execution. Lot of additional features in comparison to any high end apps of similar features.

Long Implementation and Setup Process, Poor Support.

We were doubly impressed with the depth of thinking that had gone in thinking each feature and how to make it the most useful for actual users.

Integration was easy and the flexibility we had in establishing lead status was a great benefit.

Sometimes due to server issues call recordings are not available which causes difficulties in tracking and follow up.

Easy to operate all functionalities. The lead generation, campaigns, third-party integrations like facebook, WhatsApp, messaging vendors etc was really awesome.

Even though it does not have lot of fancy features like other CRM's it does the job. Lead data capturing and followup task reminders are good.

Cost-effective for the offerings provided, simple to use and integrations make this perfect for our business. Turnaround time was reduced drastically & lead management was much easier.

OVERALL SOFTWARE IS QUIET GOOD. Support team is EXCELLENT [SENSITIVE CONTENT.

Easy to navigate, user friendly interface, very good tool for marketing automation. Create list on various parameters is a very useful feature.

It is easy to use and if problem arises the customer support is quick. I would highly recommend this CRM.

As you all know to acquire new clients from the market is very difficult in today's market.

Zapier aside, having the API so well documented is a lifesaver.

The reporting capabilities are a tad limited in their scope.

We were looking for a cost effective CRM tool which could support our business process and Leadsquared was exactly like that.

Automating sales and marketing through campaigns, delegating duties are very good features. Plus customer support is always available.

It has been a great experience, great support from the LS team. What I love most is that these guys are always thinking ahead and developing amazing new functionalities and analytical tools.

Quite impressing smart view mode and various lead stages for categorizing the leads.

Customer service is also worth commenting upon since the escalations were taken priority and resolved in the committed timeline.

US Dollar

Hiver is the world’s first helpdesk built for Google Workspace. Hiver helps teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automation from the Gmail interface, without sacrificing any time on learning new software or switching tabs.  


Hiver has all the powerful features of a helpdesk such as email tags for shared inboxes, auto-assignment to distribute emails to teams in a round-robin manner, email templates, and analytics to track all key customer service metrics. With collision alerts, users can receive notifications when someone is responding to an email to avoid duplicate and conflicting responses. Hiver allows managers to set up SLA and business hours and measure customer satisfaction by sending a short survey at the end of emails.


It delivers secure customer service from Gmail and enables human-to-human conversations without storing any emails. Hiver helps multiple companies ranging from new-age startups to traditional enterprises such as Canva, Lonely Planet, Flexport, Pluralsight, Oxford Business Group, and Upwork.



LongDescription

Commenting/Notes

Support Ticket Management

Real Time Analytics

Surveys & Feedback

Email Monitoring

Customizable Reports

Access Controls/Permissions

Activity Tracking

Shared Inboxes

Workflow Configuration

SSL Security

Real Time Editing

Project Management

Rules-Based Workflow

Communication Management

Collaboration Tools

Automated Routing

Assignment Management

Template Management

Data Import/Export

Email Templates

Self Service Portal

Help Desk Management

Mobile Access

Performance Metrics

Routing

Queue Management

Role-Based Permissions

Real Time Notifications

Workflow Management

Email Management

Ticket Management

Event Triggered Actions

Alerts/Notifications

Reporting & Statistics

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Response Management

Inbox Management

Macros/Templated Responses

Interaction Tracking

Alerts/Escalation

Real Time Reporting

Reporting/Analytics

Monitoring

Campaign Analytics

Remote Access/Control

Feedback Management

Auto-Responders

Remote Support

Tagging

Task Progress Tracking

Third-Party Integrations

Canned Responses

Task Management

Live Chat

@mentions

Search/Filter

File Sharing

Status Tracking

Progress Tracking

Real Time Updates

Multi-Channel Management

Customer Service Analytics

Customer Complaint Tracking

Issue Management

Multi-Channel Communication

Support Ticket Tracking

Knowledge Base Management

Issue Tracking

Prioritization

Customer Communication

Signature Management

Real Time Monitoring

Process/Workflow Automation

Email Distribution

Mobile App

Voice Mail

Contact Database

Customer History

Dashboard

Change Management

Problem Management

Real-time Consumer-facing Chat

Incident Management

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Not Applicable

Lite Plan: $15/user/month when billed annually. $19/user/month when billed monthly.

Pro Plan: $49/user/month when billed annually. $59/user/month when billed monthly.

Elite Plan: $79/user/month when billed annually. $99/user/month when billed monthly.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Hiver

Live Online

Webinars

Documentation

Videos

LeadSquared is a cloud-based marketing automation and customer relationship management (CRM) solution for businesses of all sizes. It serves clients in industries such as finance, e-commerce, education, health and wellness, marketing, real estate, software and hospitality.


LeadSquared helps users to automate tasks such as lead capture, marketing, sales CRM, reporting and analytics.


LeadSquared also offers lead scoring, landing pages, marketing and sales insights, segmentation and role-based user access. It can integrate with applications such as Super-Receptionist, Ozonetel, LiveChat, Olark Connector, Zopim and GoToWebinar.


The software is available in a subscription pricing model. It runs on most web browsers and also has a dedicated Android and iOS application.



Engagement Tracking

AB Testing

Website Analytics

Sales Analytics

Forecasting

Multi-Channel Marketing

Social Marketing

Internal Chat Integration

Lead Capture

Document Storage

HIPAA Compliant

Customer Segmentation

Drip Campaigns

Sales Pipeline Management

Referral Tracking

Route Optimization

Task Scheduling

Marketing Calendar

Calendar/Reminder System

Lead Distribution

Projections

Pipeline Management

Sales + Mobile CRM Plans:

LITE at $25 per user / month (billed annually)
PRO at $50 per user / month (billed annually)
SUPER at $100 per user / month (billed annually)


Marketing Automation Plans: 

ESSENTIAL at $150 per month (billed annually)
BASIC at $400 per month (billed annually)
STANDARD at $1200 per month (billed annually)
ENTERPRISE at $2500 per month (billed annually)

Hiver vs LeadSquared

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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