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Overall customer rating: Customer rating:

 (1331)

 (8290)

Recommended by: Recommended by:

98% of users

79% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Pricing:

How it's priced: How it's priced:

Cloud deployment: A monthly subscription fee is billed annually.

Cloud deployment: A monthly subscription fee is paid for each user login.

Contract term: Contract term:

Cloud deployment: Subscription is renewed annually.

Cloud deployment: A year-long contract is required and renewed annually.

Upfront costs: Upfront costs:

Additional fees apply for onboarding, implementation and training services. This is a one-time fee, not included in the monthly price.

Fees apply for professional implementation services provided through a partner. This could include special integrations, customizations and data migration and de-duplication. These costs vary significantly depending on your needs.

Recurring costs: Recurring costs:

Extra fees apply for premium support, training and consulting. Extra fees apply for additional contacts beyond plan. Extra fees also apply for add-ons.

Fees apply for premium support.

What does it cost?: What does it cost?:

Applications:

Marketing automation: Marketing automation:

Sales automation: Sales automation:

Customer service/support: Customer service/support:

Call center: Call center:

Channel management: Channel management:

Social CRM: Social CRM:

Web self service: Web self service:

Lead opportunity management: Lead opportunity management:

Support:

Phone support: Phone support:

Toll-free, worldwide phone support can be purchased.

24/7 toll-free, worldwide phone support can be purchased.

Online case submission: Online case submission:

Users can submit support requests using an online form.

Online case submission with two-day response time is included in the subscription fee. Faster response time (within 1 hour) and online support for developers can be purchased.

Online support options: Online support options:

A help website, knowledge base and access to an online community is included in the subscription fee. Additional monthly fees apply for varying levels of premium support, including dedicated support representatives.

A help website, knowledge base and community is included in the subscription fee. Content for improving user adoption/productivity and access to a dedicated success representative can be purchased. (Tooltip: Success representative only available to those spending more than $1 million annually.)

Training: Training:

Professional implementation and training services provided with required, one-time fee for all plans. Extra fees apply for additional training and consulting.

A “Getting Started” online catalogue is included in the subscription fee. Additional training catalogues, customizable training templates and role-based training modules can be purchased.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.