A great CRM for new or seasoned agents!

My experience has been a great one! I use the platform every day with the letters I use for marketing and the tracking of my business and reminders. I love that the system keeps copies of my emails in the notes to each client along with my notes. The website moves fast and all the information I am looking for is at my fingertips in a few clicks.

Pros

From day one in 2013, I have loved the ease of use. Set up was easy with all the help offered by Ixact. The APP works great and most of the features on the website are available are on the APP.

Cons

With the launch of the new Ixact Contact website this year, there are no cons. Ixact has made it a mission to always listen to its subscribers and make enhancements and find additional services at a great value.

I'm fairly new to the industry and work with an independent agency. Since I added IXACT Contact a few months ago, I've been able to be better connected with my clients. I had struggled with other programs, IXACT contact is affordable and works well! The newsletter is outstanding and every time it is sent out, I get at least one inquiry from someone I hadn't connected with which has led to contracts! The newsletter is well written and I can see exactly which prospects open it. The option to create my own newsletter is helpful too, and I plan to use it to create a quarterly keep in touch newsletter for past clients. Customer support is very responsive and helpful. During initial setup, my contacts were moved over seamlessly. While IXACT itself is fairly intuitive, I wish it would allow me to personalize my home page a bit more and shuffle fields I use more often than others. Even being able to switch colors of the background would be nice as the drab khaki is utilitarian, but not inviting. However, the company is responsive and I suspect they will come up with that in the near future! Another thing I would love to see is possibly integration with local MLS so you could automatically feed in properties. There is much more IXACT Contact can do and I look forward to digging in!

In eleven years as a realtor, not only have I tested practically "all the flavors" with database management software, but I have also learned one thing about them the hard way: It's better to choose the best FROM THE BEGINNING. Being a realtor is a never-ending job. Why add more work hours and stress-changing software if they don't work properly, or they are not easy to use? IXACT Contact is the best with an easy, friendly and intuitive way to use and learn. We need specific but easy tasks to do to stay in contact with our clients - and that's what this software does. It never fails, it never forgets. Tasks, birthdays, anniversaries, newsletters by email, personalized newsletters by mail, drip campaigns, and so forth: IXACT Contact has it ALL. You have to set them up once, and that's it. And if you have any problems or questions, I never met a technical support team so responsive as they are (particularly Kevin & Michael). They never EVER "dodge the bullet". On the rare occasion that there is a problem, they will fix it for you. You do not need a Ferrari to go to the supermarket. You need something simple that works and covers all your needs as a realtor. It's as simple as that. Follow my advice: Get Ixact Contact from the beginning. You won't regret it.

I love my CRM & Website!

My clients love getting monthly newsletters and drip campaigns.

Pros

Easy to use, tons of features, great messages to send to clients, amazing drip campaigns, AMAZING setup service

Cons

I wish there were more integrations with other companies or software platforms. I wish the platform was a little more responsive to text messages. I wish I could integrate with my MLS.

I have been using IXACT contact for probably close to 3 years. I joined a busy pair of Top Producers nearly 6 years ago and slowly got our contact list working for us. We tried Top Producer, switched back to Microsoft Outlook and then realized that we needed something that would sync with all 3 of our computers and importantly back to outlook. Client info, trades people, business contacts and our calendar can all be coordinated. Now when I update or add a client, we all have that information and can then sync it to our phones. This was essential as when one of us needed to book appointments or contact a seller we didn't have to run into the office to get the info off of the file. We send out the monthly e-mail and really love the content and opening paragraph (after we change all the I's to we!). I love that IXACT contact is continually improving the system. Whenever we have a question or need help the guys on the support line are fast and friendly, I feel like I'm calling a friend with a question! IXACT contact is working for us!!! Thank you!

FIVE stars are not enough. A review is not enough. I think I should write a book about the advantages of Ixact Contact. I don't understand how there are still agents who use other systems. I tried several of them before and this one is the best by far (and the easiest to use) Every feature worth its weight in gold. They are specifically designed to be productive and working with the system even "less everyday". Once you set a client with a campaign or newsletter or birthday or whatever you decide, it's done. That's it. You don't have to do or remember anything else. I'm with them since log time ago and every time that I found something that could be improved, they really listened and never "dodged the bullet". The Customer Support is one of the best of any company (not just software's companies). If you are new realtor, don't make the mistake to try other CRM. This is the one. If you follow my advice, you won't regret it and before you know it, you'll be another one writing a review like this one (or even better).

Awesome! I really have nothing more to say! I am a licensed assistant to a Realtor. He has been in the business for 28 years and we keep him away from computers and all office machines. He hates them. Ever since we have been using IXACT I can't get him off of the computer. He is entering his database and getting rejuvenated about his clients and is loving it. I see IXACT working already in only 2 weeks! Well written letters, easy to use and love the reminders and the ability to proof read what is getting sent so I know in advance.

IXACT contact is tops in my book. I have been using it to run my day to day business and stay on top of my clients. The FREE monthly newsletter is professional and I always get a great response from the clients I send it to. The support is among the best and they are always innovating the product. I have personally tried almost every product out there and nothing compares to IXACT contact. It just works.

IXACT Contact Lots to offer and Google Friendly

Pros

The goolge sync, monthly E-Newsletters, Mailing Campaigns, Tracking Buyers and Sellers. It took some time to learn a few of the advanced features but the video are user friendly with step by step instructions.

Cons

The cost could be a bit lower. Customer service is somewhat difficult to contact. I am not sure if this could be due to high volume calls at certain times. I would prefer to have a main contact to call on instead of speaking with several reps that I could call on whenever I have questions on my account or any issues

I have been using IXACT Contact for a year now, and am amazed at the built-in systems which allow me to keep in touch with my clients, leads and referral sources. I get busy and caught-up in the day-to-day business, and IXACT Contact creates automatic follow-up for me.