Overall customer rating: Customer rating:
Recommended by: Recommended by:
68% of users
79% of users
Operating Systems: Operating Systems:
Mobile compatibility: Mobile compatibility:
Deployment: Deployment:
Target customer size: Target customer size:
Most positive review: Most positive review:
“I love Pipedrive. I use it every day. We track all sales, leads, discussions and sales tasks here. At a glance, I can see projected sales for the next few months, and get a feeling about where I stand. Knowing our general timeline to a sale and our conversion rate helps with forecasting our business.”
“The design and quality of the product is very high-end. I have tried using other CRM software before, and Salesforce is the best yet.”
Most negative review: Most negative review:
“Reporting is not very sophisticated. It's difficult to build a good reporting structure to see funnel and progress at an enterprise level for complex sales organizations.”
“It has an aging interface, and the unique features that once made it the front runner have now become standard in many other CRMs.”
Pricing:
How it's priced: How it's priced:
Monthly subscription fee for each user login.
Cloud-based: A monthly subscription fee is paid for each user login.
Contract term: Contract term:
N/A
Cloud-based: Year-long contract required; renewed annually.
Upfront costs: Upfront costs:
N/A
Fees apply for professional implementation services, such as integrations, customizations and data migration and de-duplication. These costs vary significantly depending on your needs.
Recurring costs: Recurring costs:
N/A
Fees apply for premium support.
Applications:
Social CRM: Social CRM:
×
Ease of Use:
Overall customer rating: Customer rating:
Most positive review: Most positive review:
“I love this program. It is the only CRM that I actually want to use. ... Pipedrive is built by salespeople, for salespeople.”
“I love SFDC. The navigation tools on the header of the page allow me to locate and act on information I am looking for very quickly.”
Most negative review: Most negative review:
“It is easy to create multiple contacts for the same person, [since the system doesn't warn you]. It would be good to be able to merge duplicates. I don't think this feature exists in the current version.”
“Some of the interface can be cluttered with too much information. I find myself having to scroll through low level material before I get what I need.”
Support:
Overall customer rating: Customer rating:
Most positive review: Most positive review:
“Every time I've had a question, or if the site has been down momentarily, the support team is quick to respond, quick to assist with questions and quick to cure any issues.”
“I love SFDC. The navigation tools on the header of the page allow me to locate and act on information I am looking for very quickly.”
Most negative review: Most negative review:
“If there is no way to do something, they are not very helpful in finding a workaround. [I] don't feel like suggestions are actually being heard.”
“Some of the interface can be cluttered with too much information. I find myself having to scroll through low level material before I get what I need.”
Phone support: Phone support:
Available worldwide with numbers in U.S., U.K. and Canada; support teams work Monday-Friday, 9 a.m. - 5 p.m., across European and U.S. time zones.
24/7 toll-free, worldwide phone support can be purchased.
Online case submission: Online case submission:
Available 24/7.
Online case submission with two-day response time is included in the subscription fee. Faster response time (within 1 hour) and online support for developers can be purchased.
Online support options: Online support options:
N/A
A help website, knowledge base and community is included in the subscription fee. Content for improving user adoption, productivity and access to a dedicated success representative can be purchased.
Training: Training:
No formal training options.
A “Getting Started” online catalogue is included in the subscription fee. Additional training catalogues, customizable training templates and role-based training modules can be purchased.
* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.
