How efficient the application is to notifying our departments.

Don’t really have anything negative to say.

I like that it makes it easy to communicate with members, to run reports, track trends, and take action on feedback from members.

I dont really have any issues with realtime feedback. It connects you with the member so there is better communication.

I like how I get prompt notifications of issues with problems on my game floor. It directs me to the location of the problem accurately if setup properly

Only issues we have had have been related to setup configuration and guests not understanding how feedback works and giving accurate information through the request.

Great team of people. Even their support team is spot on.

How easy it was to not only find out about issues that our customers have in real time but also how to generate positive reviews from happy customers.

Nothing that I can think of. I wish that I had this solution sooner.

RealTime Feedback is a wonderful platform that allows us to assist our guest far more quickly than relying on the "telephone game" of years past. It allows our team to help the guest experience as soon as their is an issue, and not having the guest find an employee to then radio for a manager for them to find a solution and enact one. We are able to enact a solution immediately and reduced the wait time to solve an issue that arrives.

The only downside to any technology is relying on the connectivity of the building.