--- title: "SAP Customer Experience Software Reviews, Demo & Pricing - 2026" description: "Review of SAP Customer Experience Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/sap-customer-experience-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Time Tracking Software](https://www.softwareadvice.com/project-management/time-tracking-comparison/) / SAP Customer Experience Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/sap-customer-experience-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/sap-customer-experience-profile/alternatives/) # SAP Customer Experience Review From $58/month Free trial 1 plan Wondering if SAP Customer Experience is right for your organization? Our Time Tracking Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview SAP Customer Experience 4.3 [(246)](https://www.softwareadvice.com/crm/sap-customer-experience-profile/reviews/) Pricing Starting at $58.00 per user per month ### About SAP Customer Experience SAP Customer Experience is a cloud-based customer relationship management solution that helps small and mid-size businesses manage communication and interactions with existing and potential customers. It helps businesses to manage the sales pipeline, customers and marketing operations. SAP Customer Experience features built-in sales automation, marketing automation, customer support, help desk and channel management capabilities. The solution can also be deployed on-premise. The sales module helps organizations acquire and retain new business by effectively managing the sales pipeline. The marketing module is designed to develop, execute and manage effective marketing campaigns, and to score and nurture leads. The service module aids organizations in improving client satisfaction and retention rates by providing superior levels of customer support. Other modules include channel management, interaction center, web channel, and business communications management. SAP Customer Experience offers support through an online knowledge base, support portal and via phone. Do you work for SAP Customer Experience? [Manage this product listing](https://www.g2.com/products/sap-sap-successfactors-hcm/claim_requests/new?auto=true) Wondering if SAP Customer Experience is right for your organization? Our Time Tracking Software selection experts can help you in 15 minutes or less. ## SAP Customer Experience User Interface ## Popular SAP Customer Experience Alternatives Main Product SAP Customer Experience 4.3 [(246)](https://www.softwareadvice.com/crm/sap-customer-experience-profile/reviews/) Ratings Breakdown - 3.85Ease of use - 4.01Value for money - 4.16Customer support - 4.23Functionality Pricing Starting at $58.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18813)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4094)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1789)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3488)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1728)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price ## SAP Customer Experience Pros and Cons We analyzed 246 verified reviews for SAP Customer Experience to find out what actual users really think. Select to learn more Comprehensive Customer Engagement Tools SAP Customer Experience offers a wide range of tools for managing customer relationships, tracking interactions, and providing personalized support. Its features help businesses build lasting client ties, streamline service processes, and gain valuable insights through analytics and real-time data. Complex And Unintuitive Interface Many users find SAP Customer Experience difficult to navigate, with a complex interface and non-intuitive menus. The system is often described as not user-friendly, especially for new users, and setup or daily tasks can feel confusing and time-consuming. ## SAP Customer Experience Pricing and Plans Starting price: $58.00 per month Free Trial Free Version Basic $58.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## SAP Customer Experience Features - Popular features found in Time Tracking Activity Tracking Alerts/Notifications Automatic Time Capture Billable & Non-Billable Hours Clock In/Out Employee Database Employee Scheduling Overtime Calculation Project Time Tracking Real-Time Updates Task Management Third-Party Integrations - More features of SAP Customer Experience API Automated Routing Campaign Management Campaign Planning Channel Management Client Management Communication Management Contact Management CRM Customer Complaint Tracking Customer Database Customer History Email Management Feedback Management Forecasting For Insurance Industry For Startups Interaction Tracking Knowledge Base Management Lead Generation Lead Management Lead Qualification Lead Segmentation Live Chat Marketing Automation Mobile Access Multi-Campaign Multi-Channel Data Collection Pipeline Management Reporting/Analytics ROI Tracking Routing Sales Pipeline Management Search Support Ticket Management ## SAP Customer Experience User Reviews ## SAP Customer Experience customer ratings - Overall rating: 4.3/5 - Total reviews: 246 ### Rating distribution - 5 stars: 123 reviews (50%) - 4 stars: 84 reviews (34%) - 3 stars: 28 reviews (11%) - 2 stars: 6 reviews (2%) - 1 star: 5 reviews (2%) ### Secondary ratings - Ease of use: 3.9/5 - Value for money: 4.0/5 - Customer support: 4.2/5 - Functionality: 4.2/5 --- ### Sap CX add-ons - Overall rating: 4/5 - Reviewer: Ajay N. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered It is better version of SAP CRM system service of SAP team. As data is on cloud it's waiting time is very less. Also it is not too complicated to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease with which average customer is able to connect to the Company for order , sales and services. #### Cons Still it is bot old fashioned, compared to sales orders options available, like simplicity of data entry. #### Reasons for switching to SAP Customer Experience Less processing time as data is stored on cloud. --- ### Great experience - Overall rating: 5/5 - Reviewer: Regina C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was a good experience be use it makes your work processes simplified and have various capabilities #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a system that allows you to respond to customers and well as process disputes #### Cons There was nothing that I didn’t like, it just took some flexibility to learn a new system compared to what I was used to #### Reasons for switching to SAP Customer Experience It was not my decision . The company decided to switch to a more modern system --- ### Make sure it is implemented properly, or it will never be correct - Overall rating: 3/5 - Reviewer: Michael B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is good for issuing and dispatching service techs based on customer requests. Still need ECC to manage consumption through a 3rd party interface, Oracle is a much more streamlined system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros The interface is clean and friendly to any computer literate person. Different roles can be created for users to limit what they interact with and what menus they have available. #### Cons The ability to interface with SAP-ECC is terrible. Tracking consumption is almost non-existent, to get what you would consider normal functionality the price starts escalating. The master data setup is different in CRM than in ECC - so you will have discrepancies and extra workload to keep your data clean. --- ### SAP Customer Review - Overall rating: 3/5 - Reviewer: WILLIAM E. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with this software has been largely frustrating due to its useless complexity and inability to adapt that complexity for use in simpler applications. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros SAP gets the job done. It successfully helps manage supply chain and logistics. #### Cons SAP seems needlessly complex for the applications I utilize it for. User friendly is not a term that comes to mind when thinking of this software. --- ### Customer Service - Overall rating: 5/5 - Reviewer: Lundi L. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. SAP is one of the best tool to use on customer service and it gives clear understanding of whats going on on the account as it give you the error messages when something went wrong. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SAP give a clear information for an advisor to help the customers that makes customers journey more easier #### Cons SAP is more classic so it to be adjustable with the new technology #### Reasons for switching to SAP Customer Experience SAP make customers journey more easier and it give clear information in details --- ### Enhances the customer experience - Overall rating: 5/5 - Reviewer: India C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Makes the customer service experience more personal and efficient. Gives the customer a great experience. #### Cons The software is easy to use but would like a better look and layout. There’s no confusion on how to use it but the appearance could be improved. --- ### Easy to learn and work with, yet most powerful Java based eCommerce platform - Overall rating: 5/5 - Reviewer: Arvind Kumar A. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. SAP Hybris is based on Spring framework. Because Spring is the most widely used framework in Java fraternity, finding developers and architects who can be quickly made productive on the Hybris platform is much easier as compared to that on other platforms. Moreover, there are strong SAP Hybris communities at answers.sap.com and stackoverflow.com. 2. SAP Hybris has been consistently at the top position as rated by Gartner and ForresterWave. The selection criteria for these two agencies have been most respected for many years. 3. The business tooling is very extensive and business users find the merchandising tools quite intuitive. Hybris SmartEdit (which is a tool enabling the business users to make changes to the website content as intuitive as editing a live site and previewing it on multiple devices before publishing the changes to the live site) is the only tool of its kind provided by any Java-based eCommerce platforms. 4. SAP Hybris sticks to releases as per the roadmap published well in advance. At the same time, SAP Hybris comes up with the required patches (e.g. security patches) immediately when they are deemed critical for businesses. 5. The documentation is quite rich and there are more than one sites (e.g. help.hybris.com, wiki.hybris.com, www.sap.com/cxworks etc.) where relevant help is available. 6. The licensing is very flexible. 7. There are many deployment options e.g. on-premise, on SAP cloud infrastructure, on a public cloud infrastructure. #### Cons 1. The CMS and personalization still have some room for improvement. 2. SAP needs to campaign for SAP Hybris as AWS does for its cloud. After having worked with many different eCommerce platforms (including the top three), I can say that it is the best platform. Yet, because of the lack of proper campaign many customers, are not aware of its strengths and the array of features. --- ### Comprehensive solution to address and strengthen customer-facing engagement. - Overall rating: 5/5 - Reviewer: Alex P. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered The experience has been really good from the first interaction, it provided us with the ability to establish closer and more consolidated ties with our customers, SAP allowed us to create relationships with customers that last over time, an organic and consistent experience SAP has proven to be a comprehensive solution in all aspects, a robust solution that provided us with everything we needed to cover the needs of customers without forgetting productivity, 10/ 10 for SAP. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It gives us the ability to establish closer and stronger ties with our customers that will last over time, it allows us to collaborate with each of our functional business areas to provide a better customer experience. I am also impressed that such a complete and powerful solution can be implemented easily and quickly; I like its pay-per-use licensing approach, which is attractive to any company wishing to implement the system; it is cloud-based, which makes it easy to use. Last but not least its flexibility, adaptability and scalability as the size of demand varies. #### Cons So far we have not faced any difficulty or inconvenience while using it, being even more honest I don't have any negative comments to share. --- ### Great product - Overall rating: 5/5 - Reviewer: Stephanie C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like that it is easy to use and everything is in one place. #### Cons I don't dislike anything about this software. --- ### SAP experience - Overall rating: 5/5 - Reviewer: Ludmila V. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered I use SAP every day for ordering components in our factory and also parts from external supplier, checking budget, add monthly hours, checking if any components is out of stock or how many pieces is in company #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros i have big overview about materials in company, possibility have a lot of information on one place #### Cons adding new roles is all time problem, using correctly transaction is not so easy --- Showing 1 - 10 of 246 Reviews [See All Reviews](https://www.softwareadvice.com/crm/sap-customer-experience-profile/reviews/) ## SAP Customer Experience Popular Comparisons [Salesforce Sales Cloud vs SAP Customer Experience](https://www.softwareadvice.com/compare/2764-Salesforce/vs/416356-sap-customer-experience/)[Zendesk Suite vs SAP Customer Experience](https://www.softwareadvice.com/compare/26892-Zendesk/vs/416356-sap-customer-experience/)[LiveAgent vs SAP Customer Experience](https://www.softwareadvice.com/crm/liveagent-profile/vs/sap-customer-experience/)[Freshdesk vs SAP Customer Experience](https://www.softwareadvice.com/crm/freshdesk-profile/vs/sap-customer-experience/)[LiveChat vs SAP Customer Experience](https://www.softwareadvice.com/help-desk/livechat-profile/vs/sap-customer-experience/)[Tidio vs SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/vs/tidio-chat/)[Dynamics 365 vs SAP Customer Experience](https://www.softwareadvice.com/compare/106335-Dynamics-365/vs/416356-sap-customer-experience/)[HubSpot Sales Hub vs SAP Customer Experience](https://www.softwareadvice.com/crm/hubspot-sales-profile/vs/sap-customer-experience/) [Compare All Alternatives](https://www.softwareadvice.com/crm/sap-customer-experience-profile/alternatives/) ## Other Top Recommended Time Tracking Software [Wrike](https://www.softwareadvice.com/project-management/wrike-profile/) **4.4** (3043) Recently recommended **43** times [Rocketlane](https://www.softwareadvice.com/customer-success/rocketlane-profile/) **4.7** (128) Recently recommended **16** times [Kantata](https://www.softwareadvice.com/project-management/kantata-profile/) **4.2** (629) Recently recommended **8** times [Deltek Ajera](https://www.softwareadvice.com/bi/deltek-ajera-profile/) **3.6** (62) Recently recommended **7** times Stuck Between Options? Our experts can help you compare SAP Customer Experience with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice