# SAP Customer Experience Software Reviews, Demo & Pricing - 2026 > Review of SAP Customer Experience Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/sap-customer-experience-profile --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / SAP Customer Experience Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/sap-customer-experience-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/sap-customer-experience-profile/alternatives/) # SAP Customer Experience 2026: Benefits, Features & Pricing Wondering if SAP Customer Experience is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview SAP Customer Experience 4.3 [(245)](https://www.softwareadvice.com/crm/sap-customer-experience-profile/reviews/) Pricing Starting at $58.00 per month ### About SAP Customer Experience SAP Customer Experience is a cloud-based customer relationship management solution that helps small and mid-size businesses manage communication and interactions with existing and potential customers. It helps businesses to manage the sales pipeline, customers and marketing operations. SAP Customer Experience features built-in sales automation, marketing automation, customer support, help desk and channel management capabilities. The solution can also be deployed on-premise. The sales module helps organizations acquire and retain new business by effectively managing the sales pipeline. The marketing module is designed to develop, execute and manage effective marketing campaigns, and to score and nurture leads. The service module aids organizations in improving client satisfaction and retention rates by providing superior levels of customer support. Other modules include channel management, interaction center, web channel, and business communications management. SAP Customer Experience offers support through an online knowledge base, support portal and via phone. Wondering if SAP Customer Experience is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. ## SAP Customer Experience User Interface ## Popular SAP Customer Experience Alternatives Main Product SAP Customer Experience 4.3 [(245)](https://www.softwareadvice.com/crm/sap-customer-experience-profile/reviews/) Ratings Breakdown - 3.85Ease of use - 4.02Value for money - 4.15Customer support - 4.23Functionality Pricing Starting at $58.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18785)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1724)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3440)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price ## SAP Customer Experience Pros and Cons We analyzed 245 verified reviews for SAP Customer Experience to find out what actual users really think. Select to learn more Comprehensive Customer Engagement Tools SAP Customer Experience offers a wide range of tools for managing customer relationships, tracking interactions, and providing personalized support. Its features help businesses build lasting client ties, streamline service processes, and gain valuable insights through analytics and real-time data. Complex And Unintuitive Interface Many users find SAP Customer Experience difficult to navigate, with a complex interface and non-intuitive menus. The system is often described as not user-friendly, especially for new users, and setup or daily tasks can feel confusing and time-consuming. ## SAP Customer Experience Pricing and Plans Starting price: $58.00 per month Free Trial Free Version Basic $58.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## SAP Customer Experience Features - Popular features found in Customer Service Alerts/Escalation Automated Routing Call Center Management Conversation Intelligence CRM Knowledge Base Management Queue Management Reporting & Statistics Surveys & Feedback - More features of SAP Customer Experience API Campaign Management Campaign Planning Channel Management Client Management Communication Management Contact Management Customer Complaint Tracking Customer Database Customer History Email Management Feedback Management Forecasting For Insurance Industry For Startups Interaction Tracking Lead Generation Lead Management Lead Qualification Lead Segmentation Live Chat Marketing Automation Mobile Access Multi-Campaign Multi-Channel Data Collection Pipeline Management Reporting/Analytics ROI Tracking Routing Sales Pipeline Management Search Support Ticket Management ## SAP Customer Experience User Reviews Overall Rating 4.3 Ratings Breakdown 5 50% 4 34% 3 11% 2 2% 1 2% Secondary Ratings Ease of Use 3.8 Value for money 4.0 Customer support 4.2 Functionality 4.2 Ajay N. Verified reviewer Mechanical or Industrial Engineering 5001-10000 employees Used daily for more than 2 years Review source Reviewed March 2025 Sap CX add-ons 4 It is better version of SAP CRM system service of SAP team. As data is on cloud it's waiting time is very less. Also it is not too complicated to use. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Ease with which average customer is able to connect to the Company for order , sales and services. Cons: Still it is bot old fashioned, compared to sales orders options available, like simplicity of data entry. Reasons for switching to SAP Customer Experience Less processing time as data is stored on cloud. Read More RC Regina C. Verified reviewer Financial Services 10000+ employees Used daily for more than 2 years Review source Reviewed April 2025 Great experience 5 It was a good experience be use it makes your work processes simplified and have various capabilities Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It is a system that allows you to respond to customers and well as process disputes Cons: There was nothing that I didn’t like, it just took some flexibility to learn a new system compared to what I was used to Reasons for switching to SAP Customer Experience It was not my decision . The company decided to switch to a more modern system Read More MB Michael B. Verified reviewer Hospital & Health Care 501-1000 employees Used daily for less than 2 years Review source Reviewed July 2019 Make sure it is implemented properly, or it will never be correct 3 Previously 4 It is good for issuing and dispatching service techs based on customer requests. Still need ECC to manage consumption through a 3rd party interface, Oracle is a much more streamlined system. Ratings Breakdown 4 Ease of use 2 Value for money Previously 4 3 Customer support Previously 4 2 Functionality Previously 4 Pros: The interface is clean and friendly to any computer literate person. Different roles can be created for users to limit what they interact with and what menus they have available. Cons: The ability to interface with SAP-ECC is terrible. Tracking consumption is almost non-existent, to get what you would consider normal functionality the price starts escalating. The master data setup is different in CRM than in ECC - so you will have discrepancies and extra workload to keep your data clean. Read More LL Lundi L. Verified reviewer Consumer Services 501-1000 employees Used daily for more than 2 years Review source Reviewed February 2024 Customer Service 5 SAP is one of the best tool to use on customer service and it gives clear understanding of whats going on on the account as it give you the error messages when something went wrong. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: SAP give a clear information for an advisor to help the customers that makes customers journey more easier Cons: SAP is more classic so it to be adjustable with the new technology Reasons for switching to SAP Customer Experience SAP make customers journey more easier and it give clear information in details Read More India C. Verified reviewer Hospital & Health Care 1001-5000 employees Used daily for more than 2 years Review source Reviewed May 2025 Enhances the customer experience 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: Makes the customer service experience more personal and efficient. Gives the customer a great experience. Cons: The software is easy to use but would like a better look and layout. There’s no confusion on how to use it but the appearance could be improved. Read More NT NUICA T. Verified reviewer Accounting 1001-5000 employees Used daily for more than 2 years Review source Reviewed February 2025 Generous storage space 5 I am very satisfied with the way it works, it helps me a lot in my daily activities Ratings Breakdown 5 Ease of use 4 Value for money 5 Functionality Pros: Great connectivity, generous storage space, friendly interface, does not get stuck, intuitive functions Cons: it is one of the programs that works well, maybe other functions should be considered to generate more complex reports Read More Arvind Kumar A. Verified reviewer Leisure, Travel & Tourism 10000+ employees Used daily for more than 2 years Review source Reviewed December 2019 Easy to learn and work with, yet most powerful Java based eCommerce platform 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: 1\. SAP Hybris is based on Spring framework. Because Spring is the most widely used framework in Java fraternity, finding developers and architects who can be quickly made productive on the Hybris platform is much easier as compared to that on other platforms. Moreover, there are strong SAP Hybris communities at answers.sap.com and stackoverflow.com. 2. SAP Hybris has been consistently at the top position as rated by Gartner and ForresterWave. The selection criteria for these two agencies have been most respected for many years. 3. The business tooling is very extensive and business users find the merchandising tools quite intuitive. Hybris SmartEdit (which is a tool enabling the business users to make changes to the website content as intuitive as editing a live site and previewing it on multiple devices before publishing the changes to the live site) is the only tool of its kind provided by any Java-based eCommerce platforms. 4. SAP Hybris sticks to releases as per the roadmap published well in advance. At the same time, SAP Hybris comes up with the required patches (e.g. security patches) immediately when they are deemed critical for businesses. 5. The documentation is quite rich and there are more than one sites (e.g. help.hybris.com, wiki.hybris.com, www.sap.com/cxworks etc.) where relevant help is available. 6. The licensing is very flexible. 7. There are many deployment options e.g. on-premise, on SAP cloud infrastructure, on a public cloud infrastructure. Cons: 1\. The CMS and personalization still have some room for improvement. 2. SAP needs to campaign for SAP Hybris as AWS does for its cloud. After having worked with many different eCommerce platforms (including the top three), I can say that it is the best platform. Yet, because of the lack of proper campaign many customers, are not aware of its strengths and the array of features. Read More Alex P. Verified reviewer Telecommunications 1001-5000 employees Used daily for more than 2 years Review source Reviewed June 2023 Comprehensive solution to address and strengthen customer-facing engagement. 5 The experience has been really good from the first interaction, it provided us with the ability to establish closer and more consolidated ties with our customers, SAP allowed us to create relationships with customers that last over time, an organic and consistent experience SAP has proven to be a comprehensive solution in all aspects, a robust solution that provided us with everything we needed to cover the needs of customers without forgetting productivity, 10/ 10 for SAP. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It gives us the ability to establish closer and stronger ties with our customers that will last over time, it allows us to collaborate with each of our functional business areas to provide a better customer experience. I am also impressed that such a complete and powerful solution can be implemented easily and quickly; I like its pay-per-use licensing approach, which is attractive to any company wishing to implement the system; it is cloud-based, which makes it easy to use. Last but not least its flexibility, adaptability and scalability as the size of demand varies. Cons: So far we have not faced any difficulty or inconvenience while using it, being even more honest I don't have any negative comments to share. Read More Stephanie C. Verified reviewer Consumer Services 1001-5000 employees Used daily for more than 2 years Review source Reviewed November 2021 Great product 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: I like that it is easy to use and everything is in one place. Cons: I don't dislike anything about this software. Read More Ludmila V. Verified reviewer Electrical/ Electronic Manufacturing 1001-5000 employees Used daily for less than 2 years Review source Reviewed April 2023 SAP experience 5 I use SAP every day for ordering components in our factory and also parts from external supplier, checking budget, add monthly hours, checking if any components is out of stock or how many pieces is in company Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: i have big overview about materials in company, possibility have a lot of information on one place Cons: adding new roles is all time problem, using correctly transaction is not so easy Read More Showing 1 - 10 of 245 Reviews [See All Reviews](https://www.softwareadvice.com/crm/sap-customer-experience-profile/reviews/) ## SAP Customer Experience Popular Comparisons [Salesforce Sales Cloud vs SAP Customer Experience](https://www.softwareadvice.com/compare/2764-Salesforce/vs/416356-sap-customer-experience/)[Zendesk Suite vs SAP Customer Experience](https://www.softwareadvice.com/compare/26892-Zendesk/vs/416356-sap-customer-experience/)[LiveAgent vs SAP Customer Experience](https://www.softwareadvice.com/crm/liveagent-profile/vs/sap-customer-experience/)[LiveChat vs SAP Customer Experience](https://www.softwareadvice.com/help-desk/livechat-profile/vs/sap-customer-experience/)[Freshdesk vs SAP Customer Experience](https://www.softwareadvice.com/crm/freshdesk-profile/vs/sap-customer-experience/)[Dynamics 365 vs SAP Customer Experience](https://www.softwareadvice.com/compare/106335-Dynamics-365/vs/416356-sap-customer-experience/)[Tidio vs SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/vs/tidio-chat/)[HubSpot Sales Hub vs SAP Customer Experience](https://www.softwareadvice.com/crm/hubspot-sales-profile/vs/sap-customer-experience/) [Compare All Alternatives](https://www.softwareadvice.com/crm/sap-customer-experience-profile/alternatives/) ## Other Top Recommended Customer Service Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (244) Recently recommended **129** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18785) Recently recommended **123** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **9** times [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) **4.8** (195) Recently recommended **7** times Stuck Between Options? 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