Whistle Messaging Software
About Whistle Messaging
Whistle is a cloud-based guest messaging platform, which helps businesses in the hospitality industry communicate with guests, manage bookings, streamline check-in processes and more. Hoteliers can track team members' performance based on task completion rates, response times, upsells, direct bookings and guest ratings on a centralized dashboard.
Whistle's artificial intelligence (AI)-enabled chatbot allows guests to choose booking dates on a calendar and provide details about arrival or departure. Managers can set up recurring tasks, send/receive work orders and view a history of checklists or inspections in real-time. Additionally, administrators can send eSignature requests to guests via email, SMS and other communication channels.
Whistle integrates with v...
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Whistle Messaging User Reviews
OVERALL RATING
Showing 1 - 5 of 123 reviews
Dan
Company size: 51 - 200 employees
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2021
Fantastic platform, continous improvement and innovation
John
Verified reviewer
Company size: 51-200 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2021
Great Product for price
Good
Pros
user friendly interface Customizable messages
Cons
Wish there was a way to organize messages (like different categories, etc) we send upwars of 200 a day sometimes so this could be helpful
Reasons for choosing Whistle Messaging
Price
Response from Whistle Messaging
Thanks for the positive review, John! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!
Replied February 2021
Dan
Company size: 11-50 employees
Industry: Hospitality
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2021
Fantastic platform, continous improvement and innovation
Having been with a previous texting service that was more expensive and less functional, we could not be more pleased with the Whistle product and team. It's legit easy to use and does everything we want it to!
Pros
1. The integration into our property management software (PMS) that allows us to send-out pre-arrival texts to our guests each day. 2. That we can send follow-up messages post stay that include a link to our TripAdvisor page.
Cons
I honestly cannot think of any features of functions of the software that I do not like.
Reasons for choosing Whistle Messaging
Price, functionality, and value.
Reasons for switching to Whistle Messaging
At the time, they did not integrate with our arriving guests and we had to manually "sell" the service to each arriving guest, adding significant time to our check-in process and overall functionality. They were also more expensive. Our PMS Company (SkyTouch) also sent out information indicating they had an integration, so we wanted to try it out.
Response from Whistle Messaging
Thanks for the positive review, Dan! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!
Replied February 2021
Dean
Company size: 11-50 employees
Industry: Real Estate
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2022
Whistle While You Work
Our overall experience with Whistle is we will never live without it. I highly recommend anyone in the Resort/Hotel service business to get hooked up with the software. It will make your life so much easier!
Pros
Whistle software has greatly enhanced communication throughout our Resorts. Both with internal customers & staff but also with all of our guests. Guests just LOVE the ability to text our front desk and our front desk staff LOVE the ability to get information out to all guests or just some guests instantly. This communication has increased our boat rentals, length of stays and even our concierge services. I would not run a Resort without Whistle!
Cons
I cannot say there is anything I dislike about the software. However, it could do more tasks within the software, and we have spoken with the company about the possibility for them to adapt the software to our needs. This is not a Con, as what the software was built to do, it does very well. We have simply asked them if they can make it do more to fit a need in our Organization, and they have responded, which is really a Pro!
Reasons for choosing Whistle Messaging
We didn't know much about these products but #1. Whistle representatives were very responsive to our questions and concerns. Most other products did not even return our first call. #2. The product does everything we needed it to do. #3. The price was the same or cheaper than the alternative products. #4. Most alternative products took days to respond to questions which lead us to believe we would never get good customer service with these others.
Carol
Company size: 2-10 employees
Industry: Leisure, Travel & Tourism
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
January 2022
Numerous software bugs experienced
Whistle Messaging is a helpful tool when it's working but bugs in the software have repeatedly caused user frustration and required considerable time and involvement on our part to resolve the issues.
Pros
Ability to interact with guests and staff via one messaging service.
Cons
We've experienced numerous bugs with this software and have spent a considerable amount of time reporting the issues and troubleshooting for their support team. In some cases, the issues have been resolved and then reappear at a later date. In almost every case, when we reported an issue the support team responded that it was working fine. The issues were only acknowledged after we invested our time to test, troubleshoot, provide screenshots and documentation. Despite their promises to let us know when an issue was fixed with a new release, we have not received follow up communications.
Reasons for choosing Whistle Messaging
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