Whistle Messaging
About Whistle Messaging

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Most Helpful Reviews for Whistle Messaging
1 - 5 of 127 Reviews
Dan
201 - 500 employees
Used less than 2 years
OVERALL RATING:
5
Reviewed May 2021
Fantastic platform, continous improvement and innovation
Mackenzie
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
A great tool for streamlining communications with our guests.
Very pleased, it is a valuable asset to any small hotel especially when managed remotely by a small team. It helps maintain personal connection in a time when that is becoming increasingly challenging.
PROSAs a boutique hotel with a very small staff and unconventional operations, Whistle has made communication between myself, my staff and our guests much more efficient. As an adaptation to Covid-19, we have modified our property to run with a contactless, self check-in model and Whistle automatically provides our guests with the information they need immediately and improves the guest's overall experience. As it is 100% my responsibility to ensure the guests questions and issues are addressed promptly, at all times of the day, it is a relief to know I have this tool as support.
CONSThe only issue I have encountered is that if one of my staff members (typically housekeeping) opens a message from a guest, it no longer shows as unread on my platform. There have been several occasions where I have missed an important notification because it was already read and not translated to me by my team as typically this happens on their day off or with something that is not their responsibility to attend to. It could be improved with improved communication between myself and my staff but it would be nice to know that messages with only show as READ as I myself have read them, regardless of if my staff has opened them on their device.
Vendor Response
Thanks for the positive review, Mackenzie! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!
Replied February 2021
Dean
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
Whistle While You Work
Our overall experience with Whistle is we will never live without it. I highly recommend anyone in the Resort/Hotel service business to get hooked up with the software. It will make your life so much easier!
PROSWhistle software has greatly enhanced communication throughout our Resorts. Both with internal customers & staff but also with all of our guests. Guests just LOVE the ability to text our front desk and our front desk staff LOVE the ability to get information out to all guests or just some guests instantly. This communication has increased our boat rentals, length of stays and even our concierge services. I would not run a Resort without Whistle!
CONSI cannot say there is anything I dislike about the software. However, it could do more tasks within the software, and we have spoken with the company about the possibility for them to adapt the software to our needs. This is not a Con, as what the software was built to do, it does very well. We have simply asked them if they can make it do more to fit a need in our Organization, and they have responded, which is really a Pro!
Reason for choosing Whistle Messaging
We didn't know much about these products but #1. Whistle representatives were very responsive to our questions and concerns. Most other products did not even return our first call. #2. The product does everything we needed it to do. #3. The price was the same or cheaper than the alternative products. #4. Most alternative products took days to respond to questions which lead us to believe we would never get good customer service with these others.
Paul
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
FUNCTIONALITY
3
Reviewed January 2022
Vacation Destination
It's ok.
PROSWhen guests opt-in after being told about the system is works very well.
CONSNot all messages require a response and the 5-minute alert that a message hasn't been responded to is annoying. This has been mentioned to the company on more than one occasion.
Jessica
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2022
Great guest communication tool, with a few tweaks/updates could be amazing!
It's brought us forward in the ways we relay information and has allowed guests to ask questions prior to arrival so we can make sure we're all on the same page.
PROSI think whistle has significantly improved our communications with guests.
CONS1.) Super annoying that a name I type doesn't delete after messaging that person. I have to backspace to look up next guest. At least put an "x" at the end of the bar to make it easier to clear. 2.) Also, please stop censoring names like "Dick". I was extremely embarrassed when I typed "Hi Helen & Dick..." and it changed his name. We are grown adults, we do not need to censor anything. I typed "you can sneak in and steal some cookies" and it censored "steal"?! 3.) Lastly, when I message a guest, it doesn't show up in the current messages that are open until the guest messages back. It is inconvenient, as I'd like to know by looking at one place all 8 of my check ins for the day were messaged. 4.)It appears photos can be part of a template of text but it doesn't work that way, I end up needing to send another text with the photo which is annoying because we use our phones and photos can't be labeled. So when sending floor plans, I need to squint to make sure I have the right one and I'd rather just have it go with the text in the template. 5.) Once a message from a guest comes in and it's escalated, if you go in to acknowledge the message, you have to take a 2nd step to click on and off of it in the other tab. And it still continues to whistle on other devices like my computer or my husbands phone, ipad etc. 6.)it's really annoying that I can't send our guidebook with the short identifiable name, Whistle rebrands that link and customers are afraid to click thinking its spam
Reason for choosing Whistle Messaging
We did some research, but Whistle came recommended by other Innkeepers in the area.