About Whistle

Whistle is a cloud-based guest messaging platform, which helps businesses in the hospitality industry communicate with guests, manage bookings, streamline check-in processes and more. Hoteliers can track team members' performance based on task completion rates, response times, upsells, direct bookings and guest ratings on a centralized dashboard.

Whistle's artificial intelligence (AI)-enabled chatbot allows guests to choose booking dates on a calendar and provide details about arrival or departure. Managers can set up recurring tasks, send/receive work orders and view a history of checklists or inspections in real-time. Additionally, administrators can send eSignature requests to guests via email, SMS and other communication channels.

Whistle integrat...


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Supported Operating System(s):

Web browser (OS agnostic)

86 Reviews of Whistle

Average User Ratings

Overall

4.85 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(73)

73

4 stars

(13)

13

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 86 results

February 2021

John from Park Vista

Verified Reviewer

Company Size: 51-200 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Great Product for price

Good

Pros

user friendly interface Customizable messages

Cons

Wish there was a way to organize messages (like different categories, etc) we send upwars of 200 a day sometimes so this could be helpful

Reasons for Choosing Whistle

Price

Response from Whistle Messaging

Replied February 2021

Thanks for the positive review, John! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!

February 2021

Dan from Asbury Inn & Suites

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Fantastic platform, continous improvement and innovation

Having been with a previous texting service that was more expensive and less functional, we could not be more pleased with the Whistle product and team. It's legit easy to use and does everything we want it to!

Pros

1. The integration into our property management software (PMS) that allows us to send-out pre-arrival texts to our guests each day. 2. That we can send follow-up messages post stay that include a link to our TripAdvisor page.

Cons

I honestly cannot think of any features of functions of the software that I do not like.

Reasons for Choosing Whistle

Price, functionality, and value.

Reasons for Switching to Whistle

At the time, they did not integrate with our arriving guests and we had to manually "sell" the service to each arriving guest, adding significant time to our check-in process and overall functionality. They were also more expensive. Our PMS Company (SkyTouch) also sent out information indicating they had an integration, so we wanted to try it out.

Response from Whistle Messaging

Replied February 2021

Thanks for the positive review, Dan! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!

February 2021

Rebecca from The Berkman

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

4.0

February 2021

Need further interaction to provide fair review

I am finding it to be more and more useful as I become more familiar with the product. I believe once I take the time necessary to focus solely on the features I will find it to be hugely beneficial to my property as a whole.

Pros

Automated messaging is hugely helpful with communication with our guests! Integration with our current program was simple as [SENSITIVE CONTENT HIDDEN] was invaluable in setting us up!

Cons

I cannot honestly evaluate any negatives as I do not have experience with other products to form a fair comparison.

Reasons for Choosing Whistle

Another associate has used other products and been nonplussed so we decided to give Whistle a try!

Response from Whistle Messaging

Replied March 2021

Thanks for the review and feedback.

February 2021

Tania from Summercamp Hotel

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Great communication tool

We have definately increased productivity of our front desk operations with this additional communication tool. We are able to better communicate between the housekeeping department and with Guests. It allows us to be more efficient in our daily operations as we are not spending as much time on the phone.

Pros

We liked the ability to be able to communicate with our guests in a faster more efficient way. They didn't need to call us with requests, it could be texted. The Automatic responses set up in the system also helped to answer the everyday questions of Guests without us having to repeat the same information over the phone. It streamlined our processes.

Cons

It doesn't have a lost property feature which other products offered. If a guest left something in a room, the item could be recorded in this program and thus further streamline the process. Other products offered the ability to have the picture of the item, the address of the guests and the tracking info once shipped all recorded in the program.

Reasons for Choosing Whistle

It provided the communication tools we needed and it was cost-effective.

Response from Whistle Messaging

Replied March 2021

Thanks for the positive review, Tania! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!

February 2021

E Scot from The Chadwick Bed & Breakfast

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Game Changer for My Staff

Set up was easy and support has been great. We needed support to get up and running but haven’t really needed them since—and that tells me it’s well designed product.

Pros

The fact that so many templates can be created and scheduled to go out makes my staffs job so much easier. They don’t have to remember to confirm arrival times or make sure that guests have all their contactless check-in information. We also love the automated review requests based on their response—the AI that is built in has increased the percentage of reviews we get by over 100%. Guests comment all the time that they felt so taken care of and half the time, it’s not even us manually texting them!

Cons

There are a few things you have to sign into the desktop version to update. That is expected though and has not really been a problem, accept when you want to change something fast on the phone app.

Reasons for Switching to Whistle

Google Voice gave us the ability to text but everything was manual. Whistle gave us tons of automation.

Response from Whistle Messaging

Replied March 2021

Thanks for the positive review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!