Canny vs Hootsuite

RATING:

4.7

(44)

Canny has 44 reviews and a rating of 4.73 / 5 stars vs Hootsuite which has 3671 reviews and a rating of 4.37 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (44)
4.4 (3671)
Ease-of-Use
5 / 5
4.5 / 5
Value for Money
5 / 5
4 / 5
Customer Support
5 / 5
4 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
July 10, 2023
April 18, 2024
Pros/Cons
  • Pros

  • Canny makes it super easy to track the most requested features from our customers and keep track of them, as well as publish status updates to the people who are interested.
  • I enjoy the minimal branding and easy integration with our application. We didn't have to build the entire system ourselves and the Intercom integration is great as well.
  • Cons

  • Our biggest struggle right now is using one Canny instance for different products and services we have.
  • Features and analyzation/reporting is weak on Canny. Would like to be able to analyze tags, and look at trends for requests overall.
Read all user reviews
  • Pros

  • I absolutely love this program and I personally use it to maintain my social media presence. It is awesome to set a schedule of posting and you can share with a team if you need to.
  • The UI is good, Seeing all your social media status and replying to the comments you received on one platform is an amazing feature this is the reason I still use this.
  • Cons

  • It doesn't have many features that aren't included in a given social media platform's native scheduling app, and in many cases it's actively worse due to a lack of proper licensure.
  • I don't like when you are switching back and forth from planner to content you loose your spot in the planner and have to search for the day you were on.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos