About DiscoverText

DiscoverText is a cloud-based text analysis tool that helps legal, consumer services, education, government and other sectors gain insights into information from various sources including emails, text files, Facebook, Twitter and more. It lets users utilize API to search or capture data from live feeds and machine learning merged with human intervention to de-duplicate or classify large quantities of unstructured data into structured units.

Key features of DiscoverText include filtering, redaction, de-duplication, topic modeling and reporting. The solution allows businesses to redact sensitive information, annotate data and attach memos to datasets or documents for coworkers, improving collaboration among team members. Additionally, users can group near-dupli...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

5 Reviews of DiscoverText

Average User Ratings

Overall

4.47 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(18)

18

4 stars

(12)

12

3 stars

(1)

1

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 5 results

April 2019

Demirdis from University of Sheffield

Company Size: 5,001-10,000 employees

Industry: Higher Education

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Twitter and text analysis

Pros

Discovertext provides huge number of filtering options. I am doing a research about Twitter users and my data size is very large. Firstly, Discovertext help me to clean my data by using duplicate and near duplicate functions. Secondly, Coding is very easy by using Discovertext, It is really time saver. I should classify key influencers and most retweeted tweets etc., It has easily done by provided filters. Finally, Discovertext automatically create reports related to results.

Cons

Sometimes, I do not understand some filtering options and could not find a information about them but helps always provided by customer support quickly.

Response from Texifter

Replied April 2019

Demirdis, Thanks for sharing the feedback and we are always happy to sort out anything that might be a challenge. https://calendly.com/discovertext https://texifter.zendesk.com/hc/en-us Good luck with your work! Thank-you, ~Stu

December 2017

Gabriela from Independent researcher

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2017

I've been using it for several years for analyzing customer data and Twitter data.

It's easy to create and code a dataset, and it is a particularly useful software to work with a team of coders in the same dataset.

Pros

My favorite feature about this software is the fact that it allows multiple coders to easily work on a coding project. So if you have a lot of data, you can load the data on DiscoverText, set up some codes, and have several people work at the same time with coding. It will provide you with a report of what each coder did for how long etc, and also will allow you to export the results. You can also import data directly from Twitter using the search API. Coders can see the actual tweet when coding, which helps speed up the coding process. You can also export the data to NodeXL in order to generate social graph and calculate social network analysis metrics. For a fee, it is also possible to get access to GNIP and the entire historical archive of tweets. DiscoverText is not limited to Twitter, you can import data from other sources (including SurveyMonkey). As a researcher working with Twitter, for me the most valuable tool is the ability to easily create and code a Twitter dataset.

Cons

Sometimes it will let two coders work on the same item if they access the item at the same time. Not allowing this could speed up the process.

January 2018

Kelley from Oklahoma State University

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

January 2018

Great way to collect unique/interesting data; however, some technical background required.

Pros

I think the greatest part about DiscoverText is all of the different types of social media data you're able to collect. I've only begun to scratch the surface of the usability of DiscoverText in my research. I also think it's wonderful that this software is "academic friendly" by offering discounted prices for faculty and students.

Cons

If you've never conducted research with social media data, it can be daunting trying to figure out how to get going with the software. There are some "how to" videos to get you started (if you can find them), but I still found them to be above my technical understanding so I've had to pretty much stumble around to use the software correctly. Additionally, I contacted customer support with a question about one of the variables collected from tweets and never received a response.

Response from Texifter

Replied January 2018

Thanks for the review and your business Kelley. I went through our email looking for a missed request for help and I am unable to locate one. If you still have a question, I would be happy to schedule a web demo or try to answer it via email. Please email info@texifter.com and we will do everything we can to make sure your project is a success. Please see our support site for complete documentation: https://texifter.zendesk.com/hc/en-us Thanks! ~Stu

August 2018

Jared from Purdue University

Company Size: 10,000+ employees

Industry: Research

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

August 2018

Works great for academic social media analyses

Great, much better than dealing with huge JSON files in Python or R.

Pros

Since platforms like Facebook and Twitter have been changing their API access recently, I was pleased to discover that DiscoverText has continued having solid access to social media posts, especially having live "fire hose" access to tweets. As a graduate student conducting digital sociology in the study of online activism, DiscoverText has been very helpful and easy to use to gather and code large numbers of tweets using specific hashtags.

Cons

While coding the tweets was a very streamlined process, it took a bit longer to learn how to collect the tweets. Still, it works well once you get it down.

November 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3.0

Functionality

4.0

November 2018

Great App

Pros

It was easy to set up and had all the right features for me.

Cons

It had too much for me so I got a bit overhwelmed.