Real Time Feedback vs Mailchimp
Real Time Feedback has 25 reviews and a rating of 4.68 / 5 stars vs Mailchimp which has 16896 reviews and a rating of 4.49 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- The feedback hits inboxes immediately allowing for an instant response time allowing for quicker deployment/resolutions. I love the new AI feature as well for the initial responses.
- It allows our team to help the guest experience as soon as their is an issue, and not having the guest find an employee to then radio for a manager for them to find a solution and enact one.
Cons
- Due to lack of wifi and overloaded DAS on gamedays sometimes it does not work well.
- On the app it only gives you the initials of who is replying not the entire name. Sometimes hard to know which of my team is replying.
Pros
- Mailchimp is super easy to use and was a breeze to set up. Everything was very straight forward and the user interface is very nice.
- I liked that I had never used any type of service like this before and it made it very simple for my husband and I to reach out to folks who were interested in our business.
Cons
- Some legit emails get marked as spam. If too many are marked as spam you run the risk of getting your account suspended or at times deleted.
- Customer support was terrible and when i misunderstood how to use the platform they terminated the relationship because of spam.
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